This is WooCommerce plugin registration for and we don’t have any options to change it. Contact WC support with this question, they will be able to guide you.
Regards
Olga Barlow
Participant
August 21, 2017 at 11:22
Hello,
1) You can use 1 license for the 1 project only. I have checked your second license and see that you tried to activate it more than for 1 project that’s why you saw that message about the limit.
2) I checked your second license and don’t see any problems with activation. It’s normal license.
So, use these 2 licenses for the different projects that you have and you won’t face the problem.
Regards
Olga Barlow
Participant
August 21, 2017 at 11:13
Hello,
I don’t see problems with your license. Try again or provide me admin panel and FTP access to your site.
Regards
Olga Barlow
Participant
August 21, 2017 at 11:12
Hello, @RedEscape
You can use 1 license for the 1 project only. If you plan a few different projects (even if they are placed on subdomains) you need to buy the individual license for the every single project.
Regards
Olga Barlow
Participant
August 21, 2017 at 11:06
Hello,
Please, provide FTP access to your site. We’ll check what could be the reason of your issue.
Regards
Olga Barlow
Participant
August 16, 2017 at 17:13
Hello,
Have you installed WC pages including My Account page? Did you selected it in WooCommerce > Settings > Account > My Account page?
Regards
Olga Barlow
Participant
August 16, 2017 at 16:39
You are welcome!
Due to vacations period and number of requests, I suppose it will be no earlier than after 28 August. That’s why take my apologies for this.
Regards
Olga Barlow
Participant
August 16, 2017 at 16:35
Hello,
Thank you. I’ll inform you once problem will be fixed. Due to vacations period and number of requests answer could take up to a week. That’s why take my apologies for this.
Regards
Olga Barlow
Participant
August 16, 2017 at 11:11
Hello,
Try now, please.
Regards
Olga Barlow
Participant
August 16, 2017 at 11:01
Hello,
We added search by SKU and made fixes to show the search results in the correct way without duplicating products. As I told you before looks like that plugin also replaces the results of the search page by their own results and that’s why it conflicts with the theme. We are ready to check their solution if they have tips how to avoid it but keep the correct work of theme search features. The plugin works fine with default theme because default theme does not have any additional options for search.
Regards
Olga Barlow
Participant
August 16, 2017 at 10:51
Hello,
1) There were only bullets http://prntscr.com/g93szf , any thumbnail images by default. We’ll fix it in next theme update. Fixed on your site.
2) Unfortunately, theme bug. Passed this issue to developers. Will be fixed in the theme update.
3) Provide me FTP access to check the pot file to fix the translation.
Regards
Olga Barlow
Participant
August 16, 2017 at 10:44
Hello,
We’ll add this fix in next theme update.
Regards
Olga Barlow
Participant
August 16, 2017 at 10:07
Hello,
Thank you for choosing our theme!
1) You can use 1 license for the 1 staging site (including the local host) and 1 live site. You don’t need to deactivate the license if you plan to move the site from local host to live server.
3) If you face any error message about activation limit you can contact us on the support forum, using live chat or contact form on our site, provide us your purchase code, we’ll check it and then we’ll remove old domains from the list of activations.
4) You’ll be able to contact us about this using live chat on support forum page or via the contact form on our site or TF.
Regards
Olga Barlow
Participant
August 16, 2017 at 08:21
Hello,
According to Envato support policy, you can use 1 license for the 1 project only. If you want to use theme more than for 1 project you need to buy the separate license for the every single project. For those who plan to buy more than 3 licenses, we offer the discount.
Regards
Olga Barlow
Participant
August 15, 2017 at 16:10
Hello,
Please, provide FTP access to your site and I’ll pass this issue to the second level of our support.
Regards
Olga Barlow
Participant
August 15, 2017 at 16:06
Hello,
Could you explain in details what exactly does not work? What option? Have you checked the home page with default WP theme? Does it work fine?
Regards
Olga Barlow
Participant
August 15, 2017 at 16:02
Hello,
3) We have fixed the number of the product categories per row. Check, please.
1), 2), 4). Are you just resizing the browser window or checking on the real device? Because if you resize the window then you need to reload the page after resize, the script that makes the sidebar sticky need to update values to set correct parameters and it happens during loading page. So, either check the page on the real device or refresh the page after resize. Or disable sticky sidebar option in Theme Options > E-Commerce > Product Page Layout.
Regards
Olga Barlow
Participant
August 15, 2017 at 16:01
Hello,
Open xstore/woocommerce/loop/loop-start.php and add the class http://prntscr.com/g8sdbd , save and check if everything works fine after that. Let me know about results.
Regards
Olga Barlow
Participant
August 15, 2017 at 15:52
Hello,
Thank you for the information! We’ll check and try to fix it in the theme update. Follow the changelog.
Regards
Olga Barlow
Participant
August 15, 2017 at 15:35
Hello,
There is no special demo import for the RTL version because we used the default red version to create RTL website. To import red version of the home page go to Theme Options > Import/Export > Dummy content and scroll down to section Additional Pages Import, find red home page there and import it. You’ll be able to set this page as main home page after import in Settings > Reading.
Regards
Olga Barlow
Participant
August 15, 2017 at 15:28
Hello,
Seems problem is caused by WooCommerce Waitlist plugin. Once I disable it everything is fine.
If you check the frontend you’ll see that some script adds display none for the add to cart button http://prntscr.com/g8rxsr
Contact plugin author to solve the problem.
Regards
Olga Barlow
Participant
August 15, 2017 at 11:14
Hello,
Once you enable site language (Settings > General > Language) that uses RTL orientation your site will enable RTL styles by default no matter what version you installed.
