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  fraser@yourwebsitepa.co.uk

  Participant

  August 21, 2017 at 17:59

  Hi

  I am having real issues with the mobile version of my xstore. Can someone have a look and help in any way?

  Thanks

  Fraser

  #170529 Copied Theme version: 4.1.1 WooCommerce version: 3.1.2

  5 Answers

  

  Olga Barlow

  Participant

  August 22, 2017 at 13:45

  Hello,

  What mobile device do you use? I checked using Android mobile device and don’t see problem.

  Regards

  #170579 Copied
  

  fraser@yourwebsitepa.co.uk

  Participant

  August 29, 2017 at 09:20

  Hi Olga,

  It is particularly bad on ipads and not great on an iphone. Is there any advice you could give to help?

  #170981 Copied
  

  Rose Tyler

  Support staff

  August 29, 2017 at 14:01

  Hello,

  I checked using iPhone 6 and don’t see problem.
  Could you provide screenshots for better understanding?

  Regards

  #171021 Copied
  

  fraser@yourwebsitepa.co.uk

  Participant

  August 30, 2017 at 09:42

  Hi Rosie,

  I really is the scrolling that is the problem and it is hard to send a screen shot of that.

  When you look at the site on your iphone and press the mobile menu button is is extremly slow to react.

  do you have this issue?

  Thanks

  #171089 Copied
  

  Rose Tyler

  Support staff

  August 30, 2017 at 14:06

  Oh I see, we don’t have such problem on our test site.
  Please try to disable 3rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and check.

  Regards

  #171132 Copied