Forum Replies Created

Viewing 30 posts - 25,231 through 25,260 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2017 at 17:09

    Hello,

    If you use cloud flare then make sure that you cleared cached files of the old version because we made changes in js files and seems that old files were cached and broke your site. Let me know about results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2017 at 17:00

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2017 at 16:59

    Hello,

    Go to Appearance > Themes > enable default WooCommerce theme Storefront and check if this issue appears with default theme too or with our theme only. We’ll be able to help you if the problem persists with our theme only.

    You are using a lot of plugins that’s why make sure that all of them are compatible with the new WC plugin version that you use.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2017 at 16:48

    Hello,

    I don’t see license in private content. You have 2 purchase codes. Which one do we need to check?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2017 at 16:46
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2017 at 16:45

    Hello,

    1) a) add the custom class for your row with tabs and then add the custom CSS to page custom to change the color and size, where .custom-class is the name of custom class that you will add for your row

    .custom-class .vc_tta-title-text {
        font-size: 25px;
        color: red !important;
    }

    b) Edit the page, Products element and change the number of items per screen http://prntscr.com/gyzu1a
    2) a) remove the paddings for the row http://prntscr.com/gyzw6k and you may also set margin 0 for the column http://prntscr.com/gyzwse to remove default 35px of the column margin
    b) It’s not products, it’s Banner VC element with different settings that you may adjust according to your needs: change images, add mask, custom content etc. If you prefer any other element you can use it instead of this banner.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2017 at 16:17

    Hello,

    Could you try to upload also WOFF format and check if it fixes the problem? If not, provide me also FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2017 at 15:56

    Hello, @Rob van Gils

    We are glad to hear that problem is solved.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2017 at 15:49

    Hello,

    Make sure that CMB2 plugin is installed and activated (Appearance > Install Plugins).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2017 at 15:33

    Hello, @raileanu.paul

    Try now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2017 at 15:31

    Hello,

    Problem is related to the script loading, when it is loading you see this situation. Go to theme options > general > enable preloader, then users will see the site once page is fully loaded.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2017 at 12:32

    Hello,

    We have fixed code on your site but keep in mind that additional customization questions are outside the scope of our support. Our developers won’t be able to help you with them next time because if they spend the time fixing customers’ customization issues they don’t have time to work on our themes. Thank you for your understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2017 at 11:16

    Hello,

    I found that you already had the same problem and previous time it was related to the third-party plugin. Please, disable all the third-party plugins that do not come bundled with our theme and try to upload image. Then enable plugins one by one and check after every plugin which one causes the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2017 at 11:02

    Hello,

    Yes, you can delete the old version of theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2017 at 11:01

    Hello,

    Clear the cache both browser and site cache if you use it. Then try again.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2017 at 08:34

    Hello, @Rob van Gils

    You have different error messages and your issue is different than DonP had. Your problem is similar to this one https://developers.facebook.com/bugs/1848797812109191/ but we have not found what is the reason yet to fix it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 17, 2017 at 15:49

    Hello, @raileanu.paul

    1) Please, create the individual topic for this new request because I don’t think that problem is related to search problem.
    2) Make sure that you are using the latest version of the XStore theme and all the included plugins and update if it’s needed.
    3) Provide me screenshots for the every question for the better understanding
    4) Provide correct admin panel and FTP access to your site

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 17, 2017 at 15:36

    @DonP, just re-added your URLs and everything works fine for me. Try by yourself.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 17, 2017 at 15:21

    Hello,

    I don’t see error messages on your homepage or missing products http://prntscr.com/gyj2r6 . Could you, please, provide me screenshot for better understanding?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 17, 2017 at 15:04

    Hello,

    1) ; is missing after jQuery('html,body').removeClass('product-reviews-modal-open')
    2) It depends on where you added the code because it should be placed before jQuery starts.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 17, 2017 at 12:37

    It’s not true. I have enabled default WP theme and see the same problem http://prntscr.com/gygqxn
    It means that problem is not related to our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 17, 2017 at 12:34

    @DonP, waiting for your answer.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 17, 2017 at 12:34

    Hello, @Rob van Gils

    This topic was created by @DonP. And he also posts his information here. So, please, be attentive when I sent the message to you or to him. The previous message was addressed to @Don.

    Your credentials were sent to our developers and once they fix the problem I’ll tell you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 17, 2017 at 12:25

    Hello,

    1. Go to Theme Options > Styling > Content > Container Background Color > Choose white.
    1a. Use the following custom CSS

    .et-wishlist-widget .wishlist-dropdown .buttons .btn-view-wishlist {
        background-color: #e0a29d;
        border-color: #e0a29d;
    }
    
    .et-wishlist-widget .wishlist-dropdown .buttons .btn-view-wishlist:hover {
        background-color: #debab7 !important;
        border-color: #debab7 !important;
    }

    2. On your site copyrights are created using Static Block http://prntscr.com/gygj8n . Go to Stati Blocks and edit Footer static block to change the content.

    3. This is the padding-bottom of the footer because you used footer widget area to display static block. Set it 0 http://prntscr.com/gygkct

    4. We don’t have such option in our theme at present.

    5. Change the custom in your Custom CSS http://prntscr.com/gyglnp

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 17, 2017 at 11:39

    Hello, @DonP

    We can’t login to your FB to check the settings http://prntscr.com/gyg1c0
    Please, approve this login on a phone or computer you’ve used before.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 17, 2017 at 11:32

    Hello,

    As I have already told our demo uses the old version of WPML plugin and our theme. We can’t replicate problem on installations that have up to date version of plugins and theme. If you can’t provide me FTP then please, send us a full copy of your site and DB to sort out what causes problem on your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 17, 2017 at 11:25

    Dear @queenb123,

    We are theme support. We could help you with issues related strictly to our theme. We are unable to provide support for default WP or WC settings https://themeforest.net/page/item_support_policy

    So, do you have this issue only when our theme is activated or with default WP theme too?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 17, 2017 at 11:16

    Hello,

    1) Yes, you need to update theme to version 4.9. I have installed new version and re-named the old one.

    2) Don’t see the problem if you add code with correct symbols like ” and ‘. Check the functions.php of child theme, everything works fine.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 17, 2017 at 10:47

    Hello,

    1) Our theme does not have any settings for the emails. This is WC plugin option and settings that’s why, please, read WC plugin documentation https://docs.woocommerce.com/document/email-faq/
    WC has email templates, copy them into child theme and change according to your needs. If you have any other questions about these settings I would recommend to contact WC plugin support because we provide support for questions related to our theme options and problems.

    2) There are billing and shipping addresses on the checkout. Shipping address is what you need, or I miss something? http://prntscr.com/gyffgl

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 17, 2017 at 10:36

    Hello,

    We checked your site with XStore – http://prntscr.com/gyf82x and default WP theme – Storefront – https://prnt.sc/gyf7ac

    As you can see from screenshot even with default theme your site does not give a very good page speed results, so we don’t think that theme is a problem.

    Check the answer for other user and follow the instructions https://www.8theme.com/reply/166965/

    Regards

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Viewing 30 posts - 25,231 through 25,260 (of 30,391 total)
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