Hello,

Please, provide us also correct FTP access.
Regards

Hello,

All the included plugins are out of date, especially XStore core. Keep in mind that if you update theme you need to check if XStore code plugin is up to date or new theme version requires the new version of core plugin too.

Also, don’t keep plugin enabled if you don’t use it because every plugin uses the PHP memory and slows down a site.

I have updated all the included plugins. Check now.

Regards

Hello,

Unfortunately, secondary menu is not included in the fixed header and it’s possible to show it there only by additional customization.

Follow the steps below to speed up your site:

1) Plugins. When you have multiple plugins installed and activated on your site, it can slow it down. So, please, keep enabled only those plugins that you really need for the correct functioning of your site and disable all the plugin that you don’t use. The more plugins you use, the slower it will be.

2) Caching. The most important part of optimizing your site is caching. Combine cached page with gzip compression to get better results. We recommend using W3 Total Cache. Read the beginners guide to setting up W3 Total Cache plugin https://premium.wpmudev.org/blog/w3-total-cache-settings/
Also, a very good plugin is WP Rocket, but it’s paid.

3) Images. Use optimized images only otherwise you will have big images and a slow loading time. Do not upload larger images than what is needed. When you use image editing tool like Photoshop don’t save images without using the option “Save For Web”.
There are different ways on how to compress images. Use special services or WordPress plugins to optimize your images for decreased loading times:
– tinypng.com
– Compressor.io
– Kraken.io
– Ewww Image Optimizer
– Smush Image Compression and Optimization plugin

4) Server/Hosting.
Sometimes slow speed can be a result of your hosting service. If you have checked the above items and the site is still slow, the most likely it is a server/hosting issue. Contact your host and discuss it with them. Because even with the default WP theme site speed could be slow.

In case you need professional help with site optimization you may contact wpkraken team.

Regards

Hello,

If you add the following styles into child theme style.css

.header-xstore .header-logo {
    width: 35%;
}
.header-xstore .navbar-header {
    width: 10% !important;
    min-width: 100px;
}

And choose menu aligtment to center at Theme Options > Styling > Navigation.
You will get the following effect https://gyazo.com/9332470406ed4adfe10f2d74b627b2bb
There is no any overlapping. But for small devices, there is no space to place menu into 1 line. In future we plan to add the new option and menu will look in the following way if there is no space to show all the items http://prntscr.com/h0tzt2

Regards

Hello,

Ok, thanks. I passed your problem to our developers. I’ll inform you about their answer.

Regards

Hello,

We just updated pot file and sync translation. It will be updated in next theme update.

Regards

Hello,

Check now http://prntscr.com/gzpsq8 .

Regards

Hello,

Use translation files to change this texts https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Regards

Hello,

We don’t see any errors in console, but can’t provide you more information because we are not plugin authors and we don’t work with its core files. We are theme developers and it’s our specialization, not plugins. That’s why I would recommend you to contact the plugin author.

Regards

Hello, @Rob van Gils

Done. Place the necessary images into folder displayed on screenshot width menu item id https://prnt.sc/gzpd8y Menu item id you can find using dev tool https://prnt.sc/gzpd07

Regards

Hello,

1) Sync translation with the latest pot file and translation should appear http://prntscr.com/gzovv6

2) Problem is related to font family and font weight that were used on your site for the widget titles. Check now.

Regards

Hello,

Take our apologies if our support member gave you the wrong answer. We’ll try to avoid such situation in future. Yes, you really can get that error if you renamed parent theme and trying to install default xstore-child theme.

Is your problem solved? Do you need any other help?

P.S. We are working on site re-design, we hope that new design will be handier for users.

Regards

Hello,

I have enabled parent theme and disabled WooCommerce Quantity Increment plugin and don’t see any problem http://prntscr.com/gzakp1

Explain your problem in details.

Regards

Hello, @niaosan

Don’t see problem with Revolution slider or WC plugin on your site http://prntscr.com/gza71e
Explain in details, please.

Regards

Hello,

Seems your code is wrong. Enable WP debug mode to find out what error appears on your site when you add the code, it will point you in the right direction what you need to fix.

Regards