You are welcome! I think yes but to be sure let’s wait for the next update and check. Feel free to contact us again if you face the problem.
Regards
Olga Barlow
Participant
January 5, 2018 at 18:08
Hello,
We have checked your site and found that problem appears only if WooCommerce WPML plugin is enabled and only for the Spanish version, on English version everything is fine. So, please, contact WPML support to find out why WooCommerce WPML and Spanish version makes the problem http://prntscr.com/hwhrdx .
What version of Subscription plugin do you use?
Provide us temporary admin panel and FTP access to your site, we’ll contact plugin author to solve this issue.
Regards
Olga Barlow
Participant
January 4, 2018 at 16:35
Hello,
All the available layout settings for the Shop and Single product page you can find in Theme Options > E-Commerce. We don’t have product or shop page builder at present. But we plan such feature for future updates.
Regards
Olga Barlow
Participant
January 4, 2018 at 16:32
Hello,
Use the following custom code to change the position of the back to top button
.back-top {
right: auto;
left: 30px;
}
Regards
Olga Barlow
Participant
January 4, 2018 at 16:25
Hello,
You told us that your hosting provider checked theme requirements and said the requirements is okay. But min required version of PHP is 5.3 (you can check theme documentation). You have 5.2 http://prntscr.com/hw086r
Admin panel access that you provided in the previous message is incorrect. Please, provide me correct credentials. Also, what version of PHP do you use?
Regards
Olga Barlow
Participant
January 4, 2018 at 12:02
Hello,
Check now.
Regards
Olga Barlow
Participant
January 4, 2018 at 11:33
Hello,
Admin panel access is incorrect. Please, provide me correct credentials. Also, what version of PHP do you use?
Besides, describe me step by step your actions to reproduce the error. If we need to go through this authorization http://prntscr.com/hvwjhw we need FB access to continue.
Regards
Olga Barlow
Participant
January 3, 2018 at 16:31
Hello,
There is no such option by default for the single product tabs but you may try to implement it using custom CSS and “before” pseudo element to add the icon to the tab title.
Regards
Olga Barlow
Participant
January 3, 2018 at 15:58
Hello,
I don’t see these products in your slider but when I check them on grid I don’t see the problem https://prnt.sc/hvk0ax
Regards
Olga Barlow
Participant
January 3, 2018 at 15:53
Hello,
2) Where did you get that code? From MailChimp authors? Then you need to ask them in what place should it be added to work in right way.
3) To change the global breadcrumbs image go to Theme Options > General > Breadcrumbs > change the breadcrumbs image. To change the image on some page only use page featured image to change it.
4) Could you provide me screenshot for better understanding, please?
5) Go to Appearance > Menus and check what page or custom link have you added to your menu with label Home, looks like it’s not the real home page but some other page.
6. If you don’t like some elements you may remove them and add the other elements that suit your needs.
Regards
Olga Barlow
Participant
January 3, 2018 at 15:51
Hello,
1) Explain in more details your issue with the menu, maybe provide screenshots for better understanding
2) There is no option to show 10 categories per row. But you may split the row into 2 columns and add the element with 5 columns per row https://prnt.sc/hvjvki in element settings.
We don’t have the special area to add the image there. You need to edit header + custom CSS styles to add it. What header type do you use?
Regards
Olga Barlow
Participant
January 3, 2018 at 14:35
Hello,
Provide us Dashboard and FTP access to your site to check what causes the issue on your site. Also, ask your hosting provider and provide me the list of server error logs.
FTP that you provided goes to the empty directory. So, please, provide us FTP access to the directory where your WP installation is located and also provide WP Dashboard access. We’ll check if it’s possible to add compatibility with this plugin.
Regards
Olga Barlow
Participant
January 3, 2018 at 12:52
Hello,
Seems problem was related to WP Memory issue https://prnt.sc/hvhj7e
I have increased WP Memory and can see the page content.
Regards
Olga Barlow
Participant
January 3, 2018 at 12:50
Hello,
I have enabled WP Debug and faced WP Memory limit issue https://prnt.sc/hvhj7e
I have increased WP Memory and can edit the page now.
Regards
Olga Barlow
Participant
January 3, 2018 at 12:23
Hello,
We don’t have iPad pro to test and we have tested on iPad (both portrait and landscape mode, you may check screenshots).
Also, I have checked using chrome tools (screenshot in private content area) and don’t see problems. Do you have the issue with iPad pro only and everything works fine with iPad?
Regards
Please, contact administrator for this information.
Olga Barlow
Participant
January 2, 2018 at 19:52
You are welcome!
Regards
Olga Barlow
Participant
January 2, 2018 at 15:03
Hello,
Checked your site and don’t see prolem on iPad
Regards
Please, contact administrator for this information.
