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Parse error - by Parvas - on WordPress WooCommerce support

This topic has 12 replies, 3 voices, and was last updated 6 years, 3 months ago ago by Rose Tyler

Parvas

Participant

January 3, 2018 at 11:43

Hello I’m facing parse error when i trying to activate the theme. How can i solve this ?

#181071 Copied Theme version: 4.15

11 Answers

Rose Tyler

Support staff

January 3, 2018 at 11:53

Hello,

Please make sure you have checked all the server requirements before the installation http://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements
Also, provide screenshot of the error.

Regards

#181073 Copied

Parvas

Participant

January 3, 2018 at 12:18

i talked with hosting and they said the requirements is okay. right now its blank. please check the url i send

#181075 Copied

Olga Barlow

Support staff

January 3, 2018 at 14:35

Hello,

Provide us Dashboard and FTP access to your site to check what causes the issue on your site. Also, ask your hosting provider and provide me the list of server error logs.

Regards

#181087 Copied

Parvas

Participant

January 4, 2018 at 07:39

Here is the ftp access below private content box.

Please, contact administrator
for this information.

#181139 Copied

Olga Barlow

Support staff

January 4, 2018 at 11:33

Hello,

Admin panel access is incorrect. Please, provide me correct credentials. Also, what version of PHP do you use?

Regards

#181164 Copied

Parvas

Participant

January 4, 2018 at 13:32

right now as i click for theme active so can’t go dashboard.

#181175 Copied

Olga Barlow

Support staff

January 4, 2018 at 13:47

Hello,

Admin panel access that you provided in the previous message is incorrect. Please, provide me correct credentials. Also, what version of PHP do you use?

Regards

#181177 Copied

Parvas

Participant

January 4, 2018 at 13:56

here is the new access. Sorry i can’t see my php version

Please, contact administrator
for this information.

#181179 Copied

Olga Barlow

Support staff

January 4, 2018 at 16:25

Hello,

You told us that your hosting provider checked theme requirements and said the requirements is okay. But min required version of PHP is 5.3 (you can check theme documentation). You have 5.2 http://prntscr.com/hw086r

That’s why you have problems after theme activation. So, please, follow the instructions and check the requirements again http://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements

Regards

#181187 Copied

Parvas

Participant

January 8, 2018 at 16:38

Hello yes you was right that is for php version. That is ok now. But i need another help, can u help me out ? Or should i make another request ?

my website http://vdc-solution.com/

there is a space at left and right side on the container . i want it to make equal with header and footer. what can i do ?

Thanks for your help !

#181318 Copied
Rose Tyler

Support staff

January 9, 2018 at 10:36
Hello,

Try to add this code in Theme Options > Styling > Custom css:
```
.sidebar-left {
    padding-left: 0px;
}
```
Regards
#181374 Copied
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