Forum Replies Created

Viewing 30 posts - 24,631 through 24,660 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 16, 2018 at 10:23

    Hello,


    @thisisbolo
    Thanks, you are right!

    @shuvonasir
    check the answer from @thisisbolo

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 16, 2018 at 10:20

    Hello,

    Are you talking about the secondary menu? You did not choose the location for the categories menu http://prntscr.com/i13usv

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 16, 2018 at 10:04

    Hello,

    1) Dashboard password is incorrect http://prntscr.com/i13mes Please, check and send me the valid one.
    2) What keywords do you use that do not display the results when you press enter?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 16, 2018 at 09:52

    Hello,

    We’ll fix it in next update. Till this happened, we added the temporary fix into your custom CSS

    .menu-wrapper .menu-main-container .type-img.position-left-top img, .menu-wrapper .menu-main-container .type-img.position-left-center img, .menu-wrapper .menu-main-container .type-img.position-left-bottom img {
        margin-right: 15px;
    }
    .menu-wrapper .menu-main-container .type-img.position-left-top img, .menu-wrapper .menu-main-container .type-img.position-left-center img, .menu-wrapper .menu-main-container .type-img.position-left-bottom img {
        padding-right: 0;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 15, 2018 at 17:51

    Hello,

    Go to Theme Options > E-Commerce > Shop > Text for empty cart and change the content according to your needs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 15, 2018 at 17:49

    Hello,

    Use the following custom

    .template-container .back-top span:before, .view-color-dark .show-quickly:before {
        color: #422318;
    }
    .back-top{background-color: #c78140;}
    .template-container .view-color-dark .show-quickly {
        border-right: 1px solid #422318;
        background-color: #c78140;
    }
    .view-color-dark .button {
        background-color: #c88040;
        border-color: #c88040;
        color: #422318;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 15, 2018 at 17:41

    Hello,

    You need to change other settings than image size http://prntscr.com/i0smgu

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 15, 2018 at 17:23

    Hello,

    We used the following code in child theme
    a {color: #c68240;}
    Clear cache if you have site cache and check.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 15, 2018 at 17:19

    Hello,

    Thank you for your temporary solution!
    We plan to update FontAwesome in one of the next updates.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 15, 2018 at 17:18

    Hello,

    Yes, we checked the subpages and found this bug. It will be fixed in next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 15, 2018 at 17:04

    Hello,

    In this case, go to WooCommerce > Settings > Shipping and choose one of these options depending on your needs http://prntscr.com/i0s1ox

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 15, 2018 at 17:00

    Hello,

    Is ModSecurity enabled now?
    Massive Addons plugin support told us that sometimes such problems are related to FastCGI / mod_security server configuration.

    “Both modules have a property to limit the maximum length of input/output strings.
    For FastCGI, you would need to adjust this value: FcgidMaxRequestLen 10485760
    For mod_security, SecResponseBodyLimit 10485760

    I suppose that you would need to ask hosting provider to adjust those settings in configuration.”

    Also, keep PHP Memory limit 256Mb.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 15, 2018 at 16:27

    Hello, @Simply Keto

    Let’s continue this thread here https://www.8theme.com/topic/search-bar-is-not-showing-results/#post-181931

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 15, 2018 at 16:25

    Hello,

    Do you use the latest version of our theme? If no then, please, update theme and check if it helps. In case if the problem still remains then provide us the link to your site and temporary admin panel and FTP access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 15, 2018 at 16:20

    Hello, @thisisbolo

    Yes, it’s interesting, thank you. I passed the idea to our developers.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 15, 2018 at 16:03

    Hello,

    If you would like to display just the registration form on its own page then the WooCommerce Simple Registration plugin will allow you to do this. By default WooCommerce displays both the registration form and account login on the same page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 15, 2018 at 15:56

    Hello,

    By default, My account is placed in the menu for the mobile devices in our theme http://prntscr.com/i0quq0 I can help you to add the icon if you want and hide the text. I can also help you and enable top bar for the mobile devices and show the My account link there http://prntscr.com/i0qwyw
    But we don’t have the option to move it to the main mobile header area and it requires additional customization of php files. In this case you need to contact WPKraken team.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 15, 2018 at 15:48

    Hello,

    Please, don’t create multiple topics for the same question.
    https://www.8theme.com/topic/search-outside-the-menu-in-mobile/#post-181913

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 15, 2018 at 15:47

    Hello,

    Check this topic https://www.8theme.com/topic/search-outside-the-menu-in-mobile/#post-181913

    Reply time on the support forum is up to 24 hours and depends on the number of requests. We are sorry if you faced some delay. You’ll always get the answer, be sure.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 15, 2018 at 15:42

    Hello,

    Search is placed in the mobile menu by default in our template. If you want to change it you can do this by additional customization only.

    Take our apologies but we are unable to provide support for customizations under our Support Policy.

    Contact WPKraken team if you need help with this customization.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 15, 2018 at 15:39

    Hello,

    To disable Newsletter go to Theme Options > E-Commerce > Promo Popup > disable the link in the header or disable it at all.

    To make my account link bold add the following code to Theme Options > Styling > Custom CSS

    .top-links .my-account-link:before, .top-links .login-link a {
        font-weight: bold;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 15, 2018 at 12:34

    Hello, @khel

    Is the answer clear to you or you need any other additional instructions and help?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 15, 2018 at 12:33

    Hello, @Walid

    Thank you for your help!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 15, 2018 at 12:31

    Hello,

    1) You are using WordPress and it is created by php files instead of simple HTML, so contact the plugin author and make clear in what area you need to add your code if you use WP.

    2) Explain in more details about categories in the menu? Don’t you see them in backend or frontend?
    Have you followed instructions to add your categories to menu https://docs.woocommerce.com/document/docs-menus/ ?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 15, 2018 at 09:57

    Hello,

    You are welcome!

    1) I think you should not face problems but it would be better to contact with WPML support with this question to be sure.
    From our side, I can tell you that after transfer to main domain you will need to deactivate theme license via Theme Options and re-activate theme again using your purchase code, to avoid the problem with next theme updates.

    2) If you want to increase the height of the top bar you can use the following code

    .top-bar {
        padding: 10px 0;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 15, 2018 at 09:50

    Hello,

    Portfolio item takes bg color from the active color that you set in theme options. You may disable it

    .portfolio-item .portfolio-image {
        background-color: transparent;
    }

    but you will still have some shadow for the titles bg http://prntscr.com/i0lu8x to avoid the problem with white titled on white bg.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 15, 2018 at 09:27

    Hello,

    Unfortunately, no, you were not doing the same. You may go to Theme Options, enable this type of layout http://prntscr.com/i0dx32 (as it was before I enabled the correct one) and check, these layouts are similar but different.
    So, were not any additional actions from our side. Seems you just misunderstand the first answer from our support. Anyway, we are glad that problem is solved. Please, change the rating because there was not our fault and delay in answering, we were waiting for your answer and for your access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 14, 2018 at 20:32

    Hello,

    The problem is that our support team http://prntscr.com/i0dxqt told you to choose one layout https://prnt.sc/hv0sjh but you chose the other one http://prntscr.com/i0dx32

    That’s why you did not get the necessary result. Once I set the layout type as from screenshot from our support everything is fine http://prntscr.com/i0e08f

    You just did not check the answer from our support attentively.
    Could you be so kind to change your rating because our support gave you the correct answer from the very beginning?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 14, 2018 at 10:05

    Hello,

    We send you the answer but you disappeared and did not reply here. Provide us temporary admin panel access to your Dashboard to check the settings you have there, also provide correct link to your site because when we use the one that you provided we get the following https://prnt.sc/i07cw4

    Waiting for your reply.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 12, 2018 at 15:45

    Hello,

    Add the following custom in Custom CSS

    .portfolio-item-inner .portfolio-image img {
        width: auto;
        margin: auto;
    }

    Regards

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Viewing 30 posts - 24,631 through 24,660 (of 30,391 total)
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