Forum Replies Created

Viewing 30 posts - 2,401 through 2,430 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2022 at 16:02

    Hello,

    Provide us with FTP access to your site. Also, contact your hosting provider and ask to check the permissions and structure of your site. Because it looks that your site split into few folders https://prnt.sc/26jnoh6 and it saves style file from theme options to wrong folder https://prnt.sc/26jnoh6

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2022 at 15:50

    Hello,

    We have fixed the Brands filter. Check now, please.
    Price filter. You used the default WooCommerce Price filter that does not have Ajax and requires clicking on the filter button (if you check your video). We removed that and added 8theme Price filter that works using Ajax filtering.
    Product categories. This widget is not the filter widget but a simple list of product categories. So, if you click the category after filtering by brand/price etc then you’ll be just redirected to category page because the default WooCommerce Product categories widget is not the filter, it’s list of links.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2022 at 15:44

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2022 at 15:27

    Hello,

    It does not affect the site functionality. We just clear the params while you paginate. Is this critical for you? Do you need URL without question mark?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2022 at 15:12

    Hello,

    A) YITH Wishlist plugin that we use on our demos is free version (XStore > Plugin Installer). Why is this not suitable for you? YITH Wishlist also has the Pro version but it’s not obligatory, only if you want to use extra features that that Pro version offers. So, everything depends on what exactly do you need to suggest you something else.

    B) What multilingual plugin do you use? Could you, please, provide us with WP Dashboard access to check and help you?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2022 at 14:57

    Hello,

    1) On what page your font does not load? Because I don’t see any error in the console https://prnt.sc/26jmhx8

    2) Add the Product categories widget to Shop sidebar and change the title according to your needs https://prnt.sc/26jmi8m

    3) I see that you use third-party plugin for the shadow effect Shadows for Visual Composer plugin. It plugin does not call the styles on the shop page. So, contact plugin author to find out why.

    4) Because the height of the image of one of your products is smaller than all the other https://prnt.sc/26jmno2 Use images with the same height while uploading that for your products in other cases grid won’t be aligned.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2022 at 14:41

    Hello,

    Yes, we too.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2022 at 13:29

    Hello,

    Read this topic https://www.8theme.com/topic/how-to-close-default-pop-up-or-change-options/
    Let me know if you need any other detailed instructions.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2022 at 13:27

    Hello,

    Theme Options > Header builder > Header overlap > keep this option disabled https://prnt.sc/26jlb3o , it’s not suitable for your layout. It’s recommended to use that option if you have a transparent header and what to show it over the page content.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2022 at 13:18

    Hello,

    Here is what I see on the shop page https://prnt.sc/26jl6fu
    Could you, please, explain in more detail what exactly is wrong? Could you, please, provide us with WP Dashboard access to your site to check your header builder options?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2022 at 13:16

    Hello,

    Keep enabled cache for the mobile devices https://prnt.sc/26jl5bw
    If that does not help then go to Theme Options > General > disable Mobile Content Optimization option.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2022 at 13:13

    Hello,

    Static Block is the custom Post type and Elementor added new option of the styles optimization that generates the styles only if you visit the post type page directly after changes of the content. Static block displayed in footer, it’s not the block page itself that’s why this issue appears. We are working to fix the problem but we need some time to find the solution for this issue. That’s why Regenerate CSS & Data is like temporary solution till we release update with fix of the bug.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2022 at 13:09

    Hello,

    I checked your banners and it works for me https://prnt.sc/26jl26g
    You can set the min-height for the desktop and the tablet (landscape) will use that. What min-hight do you want to use for these banners?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2022 at 13:07

    Hello,

    Yes but that account does not have admin permissions. I can’t visit wp-admin with that, only frontend https://prnt.sc/26jl18d . So, change user permissions to allow us to check the backend.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2022 at 13:05

    Hello,

    Provide us with WP Dashboard access to site from your screenshots.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2022 at 13:03

    Hello,

    the Blue is copyed of the black only changed the main picture. How its possible its show different price on shop page ???

    If Blue product has the same price for the predefined combination of options https://prnt.sc/26jkyvr then how could that display the other price? Either change the price for this variation or choose the other default options that have different price.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2022 at 12:54

    Hello,

    Keep this beta option disabled https://prnt.sc/26jku97
    Check the footer now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2022 at 12:54

    Hello,

    Keep this beta option disabled https://prnt.sc/26jku97
    Check the footer now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2022 at 12:54

    Hello,

    Keep this beta option disabled https://prnt.sc/26jku97
    Check the footer now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2022 at 12:47

    Hello,

    I don’t see any bg image for the breadcrumbs https://prnt.sc/26jkrbz
    Could you, please, provide us with link to the page where you have this issue and provide WP Dashboard access to check your breadcrumbs settings and your shop page settings?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2022 at 12:45

    Hello,

    Both screenshots that you provided are the same. Anyway, check the footer now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2022 at 12:43

    Hello,

    You are welcome.
    We’ll add fix in the next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2022 at 12:42

    Hello,

    Add the below code to Theme Options > Custom CSS

    @media only screen and (max-width:992px){
        ul.st-swatch-size-normal li.type-label {
            min-width: 16px;
            max-width: 16px;
        }
        ul.st-swatch-size-normal li.type-label a, ul.st-swatch-size-normal li.type-label span {
            font-size: 8px;
            padding: 3px;
        }
        ul.st-swatch-size-normal li.type-color {
            width: 16px;
            height:16px;
        }
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2022 at 12:35

    Hello,

    1) It depends on your purposes. Read more about the difference between the px and em here https://stackoverflow.com/questions/11799236/should-i-use-px-or-rem-value-units-in-my-css

    2) Our theme comes with hardcoded font-size styles for that widget https://prnt.sc/26jkgag + https://prnt.sc/26jkgrj
    It does not use Elementor settings for that. Elementor plugin controls elements that you added to page content on the simple pages. If you want to change the font-size of that widget you can use Theme Options > Custom CSS and add the below code for example:

    .widget-title, .widgettitle {
        font-size: 25px;
    }

    Also, you can install Yellow Pencil plugin (XStore > Plugin installer) that will help you to change some styles if you are not very familiar with the CSS.

    3) Nope, there should not be font-size there because it can’t be the same for all the headings (h1-h6).

    4) Changing of the Headings settings of the Typography will change the title font-family of the product because it uses the heading tag.

    5) We don’t have such a support member with such name. Where did you see that? Provide screenshot, please.

    We do understand you very well! You can use simple sentences and screenshots. It will be more than enough for us.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2022 at 12:19

    Hello,

    I checked your site and don’t see the issue https://prnt.sc/26jkcve
    Explain in more detail, please. Maybe provide with the screenshot for better understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2022 at 12:17

    Hello,

    Provide us with WP Dashboard access to your site to check the issue in more detail, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2022 at 12:15

    Hello,

    Enable WPBakery page builder for the Static blocks https://www.8theme.com/documentation/xstore/support/static-blocks/ and edit footer static blocks using page builder https://youtu.be/gY-x4m47Duo

    how can I remove the floating ber.

    Sorry, don’t understand what exactly you want to remove. Provide us with the screenshot for better understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2022 at 12:05

    Hello,

    Thank you. I have passed the issue to our developers. I’ll inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2022 at 11:59

    Hello,

    Can’t log in using credentials that you provided https://prnt.sc/26jk2sq

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2022 at 11:58

    Hello,

    Thank you. I passed the issue to our developers. I’ll inform you once they fix the problem.

    Regards

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Viewing 30 posts - 2,401 through 2,430 (of 30,391 total)
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