Hello,

This is theme bug. We’ll include the fix for this issue in next theme update. If you provide me FTP access we’ll fix it for you.

Regards

Hello,

Seems you uploaded custom fonts before using https. Please, remove your custom fonts in Theme Options and re-add them again. If you use any server cache, cache plugin or CDN clean the cache and check again. If it does not help then provide us Dashboard and FTP access.

Regards

Hello,

1) We are not Revolution Slider plugin developers, it would be better to post the question about this at RS plugin comments area. Refreshed-fragments takes time because it works with Ajax to update mini cart and wishlist products number in the header without refreshing page.

2) You can change the fonts in Theme Options > Typography section.

3) Checked your site on mobile and don’t see any problem with zoom http://prntscr.com/j16exg

Regards

Hello,

1) I have updated plugin to latest version. We see the following when checking that page http://prntscr.com/j14rmw Please, follow the instructions and finish plugin configuration.

2) These warnings are related to Screets Live chat plugin and are not related to our theme http://prntscr.com/j14x1g . So we can do nothing because we are not plugin developers. We have posted question about them in comments area of the plugin https://codecanyon.net/item/wordpress-live-chat-plugin/3952877/comments?page=69&filter=all#comment_19196333 and we’ll inform you once get the answer.

Regards

Hello,

General site speed depends on many factors not just on the theme. Below you’ll find main of them

1) Plugins. When you have multiple plugins installed and activated on your site, it can slow it down. So, please, keep enabled only those plugins that you really need for the correct functioning of your site and disable all the plugin that you don’t use. The more plugins you use, the slower it will be.

2) Caching. The most important part of optimizing your site is caching. Combine cached page with gzip compression to get better results. We recommend using W3 Total Cache. Read the beginners guide to setting up W3 Total Cache plugin https://premium.wpmudev.org/blog/w3-total-cache-settings/
Also, a very good plugin is WP Rocket, but it’s paid.

3) Images. Use optimized images only otherwise you will have big images and a slow loading time. Do not upload larger images than what is needed. When you use image editing tool like Photoshop don’t save images without using the option “Save For Web”.
There are different ways on how to compress images. Use special services or WordPress plugins to optimize your images for decreased loading times:
– tinypng.com
– Compressor.io
– Kraken.io
– Ewww Image Optimizer
– Smush Image Compression and Optimization plugin

4) Server/Hosting.
Sometimes slow speed can be a result of your hosting service. If you have checked the above items and the site is still slow, the most likely it is a server/hosting issue. Contact your host and discuss it with them. Because even with the default WP theme site speed could be slow.

Regards

Hello,

We have updated theme via FTP. Autoupdate does not work for you.

Regards

Hello,

We don’t have access to your server logs and don’t know who changed the versions or themes that you have in your Dashboard. We can just see theme version that you have there.
Maybe you replaced style.css file by the old one.
Anyway, we see that theme version is old. Would recommend theme to latest version 4.2.1 or provide FTP access and we’ll do it for you.

Regards

Hello,

Provide, please, temporary Dashboard and FTP access to your site to check. To find the reason of the problem we need to check the code that you have in child theme and plugins that you use because one of them also can cause the issue.

Regards

Hello,

Provide, please, Dashboard and FTP access. We’ll check.

Regards

Hello,

No, if you use text block to add images using img tag you won’t be able to do this. To get the image with different effects you need to install Massive Addons plugin and use its elements http://prntscr.com/j061i5

When you work with MA elements don’t forget to disable Easy mode http://prntscr.com/j061q4 then you’ll get more options for every element.

Regards

Hello,

2) Problem is caused by this option of the cache plugin http://prntscr.com/j051a6
Keep it disabled to avoid caching of the products’ requests.
Also, if you would not mind, I have added Russian and Franche translation files to help you with theme translation.

Regards

Hello,

1) http://prntscr.com/j03ild It’s ok from my side
2) I see that you have changed the width of the columns according to your content and don’t have that issue anymore.

Regards

Hello,

1) Only home pages import from this section overwrite existing theme options. Import of this page won’t cause problems with options.
2) Do you use CDN or server cache? Disable it, please, during development because we don’t see changes in files.
3) http://prntscr.com/izskte

Regards

Hello,

Thank you for your message.
Do you want to show “from: price” for the variable products instead of default WC price range?
There are many solutions to achieve this, here you can find one more https://businessbloomer.com/disable-variable-product-price-range-woocommerce/

Thank you for your suggestion but this additional customization would better to inmplement in child theme than the new option in theme settings.

Regards

Hello,

2) You can choose product layout for every single product http://prntscr.com/izrg2p (CMB2 plugin is required)
3) No, it’s ok. It’s a good plugin and we have a demo with this plugin https://www.8theme.com/demo/xstore/jewellery/product/dolce-giavonna-silver-gemstone/ and don’t have this issue. So, just provide me access and we’ll help you.

Regards