Hello,

Sorry for the delay in answering.
Unfortunately, our general support does not include site optimization service. If you think that theme is the reason of the speed issues you can submit refund request here https://account.envato.com/sign_in?to=themeforest

Regards

Hello,

If your site is hacked you need to contact your server provider and make your site more secure using up to date system, plugins and also special plugins to make site secure. Theme does not have security valnulabilities. If you are not satisfied using our theme you can submit refund request.

Regards

Hello,

Problem is caused by this action https://prnt.sc/juflow in themes/legenda-child/woocommerce/single-product/add-to-cart/variable.php, version of this file is 2.0.3, but the current version of woocommerce for this file is 3.4.1, WC developers moved hook from that file to templates/single-product/add-to-cart/variation-add-to-cart-button.php ( check here https://github.com/woocommerce/woocommerce/blob/master/templates/single-product/add-to-cart/variation-add-to-cart-button.php )

We have commented out that action and there are no 2 wishlist buttons. Also, your Clever swatches plugin uses out of date version of the variable.php file (2.0.3). So, contact developers and recommend them to update plugin according to new WC changes.

Regards

Hello,

Provide us the link to the staging site where we’ll be able to check this and FTP to check the code that works with the default theme and does not work with the XStore.

Regards

Hello,

We use default WooCommerce functions wc_get_related_products to display related products. If you want to change what products to show there either copy to child theme and edit related xstore/woocommerce/related.php file or use child theme functions.php file and change the wc_get_related_products function according to your needs.

Additional customization is not included in our support unfortunately. If you need help with additional customization you can submit the request to WPKraken team.

Regards

Hello,

There is no option to reinstall version in one click. You can reimport wedding options (Theme Options > Import/Export > Dummy content and press activate wedding version button) or reimport wedding home page (Tools > Import > choose the wedding version xml file that you can find in XML files folder of your package).

If you need help with issues that you asked above then provide us with temporary Dashboard access and we’ll set correct options.

Regards

Hello,

Unfortunately, Massive Addons element does not have the option to make the first slide bigger than all the other. If you want to have the element with such layout it requires additional customization. Submit customization request here to get the quote.

Regards

Hello,

The password is ok now but this user does not have permissions to edit files http://prntscr.com/jtyj5i . Please, allow editing.

Regards

Hello,

First of all, I would suggest you to optimize images. For example, using TinyPNG service you can save up to 70-80% http://prntscr.com/jtkexm Why do you use png image grapebackcol.png (736.4 KB) instead of jpg (93.9 KB)?
Size of the home page is 9Mb at present, you need to reduce it to load it faster.
Also, provide me temporary Dashboard access to your site to check the cache plugin settings.

Regards

Hello,

Sorry, but WooCommerce TM Extra Product Options plugin author should take a closer look at your problem because it works the same way even with the default and official WooCommerce theme – Storefront https://gyazo.com/7b172d3ba7873eda30e502aaf248c50d

It means XStore theme is not the reason of the problem.
Actually, it’s the compatibility issue between Woocommerce Color or Image Variation Swatches and WooCommerce TM Extra Product Options plugins. Because when Woocommerce Color or Image Variation Swatches plugin is disabled problem disappears.

Regards

Hello,

Your problem caused by Jetpack plugin. If the plugin is deactivated zoom works fine.

Regards

Hello,

Global Custom CSS and Custom CSS are 2 ways to add custom. if you want to use Custom CSS via file you need to create the file in the theme’s directory and then enable it in theme options. But if you prefer the Global Custom CSS you don’t need to create any file and Custom CSS file option should be disabled.

If you don’t want to use Global Custom CSS area then you can use child theme style.css.

Regards

Hello,

We have updated theme for you. Check now, please.

Regards

Hello, @mglbento

Contact your hosting provider and make sure that PHP version is 5.6 or higher https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
If you got that error then PHP version is less than 5.3.

Regards

Hello,

We have moved some templates that we found but I’m not sure if this is everything that was changed. I would recommend you to contact the previous developer or create requirements specification and submit a request to WPKraken team.

Regards