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Topic: Mobile Version Problem

toffeedev

Participant

December 26, 2018 10:02 am

HI,

We have a problem with mobile view, after we update the theme now is not load / detect correctly when it is open using mobil device, it always showing like desktop version

Please Help

Thank you

Regards
Site URL: hidden
Theme version: 5.1.3 (child 0.0.1)
WooCommerce version: Versi 3.5.3

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support staff only.

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Rose Tyler

Support staff

December 26, 2018 10:16 am

Hello,

Please try to disable all the third-party plugins that do not come bundled with our theme https://xstore.helpscoutdocs.com/article/36-included-plugins and check if you still have the problem.
Let us know the result.

Regards

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toffeedev

Participant

December 26, 2018 10:34 am

Hi Rose

I Already disable it but the problem still the same

Please advise

Regards,
Arif

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Rose Tyler

Support staff

December 26, 2018 10:38 am

Hello,

Thanks for the reply.
Did you make changes in template files? Do you use child theme? Is there the problem if parent theme activated on site?

Regards

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Rose Tyler

Support staff

December 26, 2018 10:55 am

Also, make sure that “Disable responsive content elements” is not activated – https://prnt.sc/lzn9sc

Regards

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toffeedev

Participant

December 26, 2018 11:01 am

Yes is not active “Also, make sure that “Disable responsive content elements” is not activated – https://prnt.sc/lzn9sc“

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toffeedev

Participant

December 26, 2018 11:02 am

No, We did’t make any changes to the template, yes we are currently using child theme, but switch betwwen child and parent the result is same.

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Rose Tyler

Support staff

December 26, 2018 11:10 am

Please provide temporary wp-admin and FTP access.

Regards

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toffeedev

Participant

December 26, 2018 11:33 am

Please see private content

Content is visible for topic creator and
support staff only.

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Rose Tyler

Support staff

December 26, 2018 11:44 am

Please provide us with temporary FTP access (hostname, username, password, port).

Regards

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toffeedev

Participant

December 26, 2018 12:00 pm

Ok it will take sometime to ask for temporary FTP access (hostname, username, password, port)., since our administrator is not available at the moment, is there anything you can check with WP Admin password first? I will try to as the FTP account ASAP

Thank you

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Olga Barlow

Support staff

December 26, 2018 5:56 pm

Hello,

You have added HTML code in Footer Copyrights Right widget area http://prntscr.com/lzsx3w
It caused your problem. Remove the incorrect code.

Regards

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toffeedev

Participant

December 27, 2018 5:22 am

Thank for your help, now it fixed

Regards,
Arif

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Rose Tyler

Support staff

December 27, 2018 8:04 am

Hello,

You’re welcome!

Would you mind to rate our product:  
https://prnt.sc/d256m6
https://themeforest.net/downloads
That would be much appreciated 🙂

Have a nice day.

Regards

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toffeedev

Participant

December 27, 2018 8:39 am

ok no problem

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Olga Barlow

Support staff

December 27, 2018 9:31 am

Thank you!

Regards

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