HI,
We have a problem with mobile view, after we update the theme now is not load / detect correctly when it is open using mobil device, it always showing like desktop version
Please Help
Thank you
Regards
Site URL: hidden Theme version: 5.1.3 (child 0.0.1) WooCommerce version: Versi 3.5.3Hello,
Please try to disable all the third-party plugins that do not come bundled with our theme https://xstore.helpscoutdocs.com/article/36-included-plugins and check if you still have the problem.
Let us know the result.
Regards
Hello,
Thanks for the reply.
Did you make changes in template files? Do you use child theme? Is there the problem if parent theme activated on site?
Regards
Also, make sure that “Disable responsive content elements” is not activated – https://prnt.sc/lzn9sc
Regards
Yes is not active “Also, make sure that “Disable responsive content elements” is not activated – https://prnt.sc/lzn9sc“
Please provide temporary wp-admin and FTP access.
Regards
Please provide us with temporary FTP access (hostname, username, password, port).
Regards
Ok it will take sometime to ask for temporary FTP access (hostname, username, password, port)., since our administrator is not available at the moment, is there anything you can check with WP Admin password first? I will try to as the FTP account ASAP
Thank you
Hello,
You have added HTML code in Footer Copyrights Right widget area http://prntscr.com/lzsx3w
It caused your problem. Remove the incorrect code.
Regards
Hello,
You’re welcome!
Would you mind to rate our product:
https://prnt.sc/d256m6
https://themeforest.net/downloads
That would be much appreciated 🙂
Have a nice day.
Regards
Thank you!
Regards
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