Mobile Version Problem - by toffeedev - on WordPress WooCommerce support

This topic has 16 replies, 3 voices, and was last updated 5 years, 3 months ago ago by Olga Barlow

  • Avatar: toffeedev
    toffeedev
    Participant
    December 26, 2018 at 10:02

    HI,

    We have a problem with mobile view, after we update the theme now is not load / detect correctly when it is open using mobil device, it always showing like desktop version

    Please Help

    Thank you

    Regards

    Please, contact administrator
    for this information.
    15 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 26, 2018 at 10:16

    Hello,

    Please try to disable all the third-party plugins that do not come bundled with our theme https://xstore.helpscoutdocs.com/article/36-included-plugins and check if you still have the problem.
    Let us know the result.

    Regards

    Avatar: toffeedev
    toffeedev
    Participant
    December 26, 2018 at 10:34

    Hi Rose

    I Already disable it but the problem still the same

    Please advise

    Regards,
    Arif

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 26, 2018 at 10:38

    Hello,

    Thanks for the reply.
    Did you make changes in template files? Do you use child theme? Is there the problem if parent theme activated on site?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 26, 2018 at 10:55

    Also, make sure that “Disable responsive content elements” is not activated – https://prnt.sc/lzn9sc

    Regards

    Avatar: toffeedev
    toffeedev
    Participant
    December 26, 2018 at 11:01

    Yes is not active “Also, make sure that “Disable responsive content elements” is not activated – https://prnt.sc/lzn9sc”

    Avatar: toffeedev
    toffeedev
    Participant
    December 26, 2018 at 11:02

    No, We did’t make any changes to the template, yes we are currently using child theme, but switch betwwen child and parent the result is same.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 26, 2018 at 11:10

    Please provide temporary wp-admin and FTP access.

    Regards

    Avatar: toffeedev
    toffeedev
    Participant
    December 26, 2018 at 11:33

    Please see private content

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 26, 2018 at 11:44

    Please provide us with temporary FTP access (hostname, username, password, port).

    Regards

    Avatar: toffeedev
    toffeedev
    Participant
    December 26, 2018 at 12:00

    Ok it will take sometime to ask for temporary FTP access (hostname, username, password, port)., since our administrator is not available at the moment, is there anything you can check with WP Admin password first? I will try to as the FTP account ASAP

    Thank you

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 26, 2018 at 17:56

    Hello,

    You have added HTML code in Footer Copyrights Right widget area http://prntscr.com/lzsx3w
    It caused your problem. Remove the incorrect code.

    Regards

    Avatar: toffeedev
    toffeedev
    Participant
    December 27, 2018 at 05:22

    Thank for your help, now it fixed

    Regards,
    Arif

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 27, 2018 at 08:04

    Hello,

    You’re welcome!

    Would you mind to rate our product: 

    https://prnt.sc/d256m6
    https://themeforest.net/downloads
    That would be much appreciated 🙂

    Have a nice day.

    Regards

    Avatar: toffeedev
    toffeedev
    Participant
    December 27, 2018 at 08:39

    ok no problem

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 27, 2018 at 09:31

    Thank you!

    Regards

  • Viewing 16 results - 1 through 16 (of 16 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.