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Forum Replies Created

Viewing 30 posts - 20,881 through 20,910 (of 30,391 total)

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Olga Barlow

Participant

July 31, 2019 at 16:32

Hello,

This is a very strange bug. It appears in Safari only with all the selects if you choose the body font Oswald with font-weight 300 and also heading font Oswald with font-weight 500,600 etc.
If you change the font to any other or choose combination 400 + any other it works ok. Also, everything is ok if you upload Oswald using Custom font area and choose it for the body. We don’t have an idea of why Safari crashes because of this font + 300 font-weight at this moment.

So, to fix this problem go to Theme Options > Typography > Custom font > upload Oswald light http://prntscr.com/omjkgj Save options, reload the page.
Then go to Typography > Content > choose the Oswald light for the body http://prntscr.com/omjxzk . Save, clear plugin and server cache and check the selects on your site again.

Regards

#218161 Copied In reply to: Issue on variable products only Safari

Olga Barlow

Participant

July 31, 2019 at 12:51

Hello,

Sorry but we can’t open the mentioned test site http://prntscr.com/omgbus

Regards

#218146 Copied In reply to: Issue on variable products only Safari

Olga Barlow

Participant

July 31, 2019 at 12:48

Hello,

Use the “Default” style for the swatches on grid instead of the “popup” http://prntscr.com/omgadl

Regards

#218145 Copied In reply to: Description disappears and button expands when Show Details is clicked

Olga Barlow

Participant

July 31, 2019 at 11:13

Hello,

I’m not sure about this. I think it would be better to contact Yoast support to make sure that you use correct code in the correct place.

Regards

#218129 Copied In reply to: Add et_second-description to Yoast meta description

Olga Barlow

Participant

July 31, 2019 at 08:15

Hello,

We need FTP and won’t be able to check the problem without it. We had flywheel account in the past but it was removed. Give us some time to restore it.
Meanwhile, try to install WPS Hide Login plugin to protect the default WP register/login page and check if you still get the spam registration after that. Let me know about results.

Regards

#218112 Copied In reply to: WooPress v5.0 Google captcha on Register form not working properly
Olga Barlow

Participant

July 31, 2019 at 08:03
Hello,

Replace the previous code by the following

.woocommerce-variation-price { font-size: 30px; font-family: 'Roboto'; }

Regards
#218111 Copied In reply to: Variable Product Pricing
Olga Barlow

Participant

July 31, 2019 at 07:57

Hello,

Do you want to add the bottom description of the product category? Why them do you use cf_et_second-description then? Meta key of our field is _et_second_description . We don’t use ACF, we use CMB2 for the custom fields.

Regards

#218109 Copied In reply to: Add et_second-description to Yoast meta description

Olga Barlow

Participant

July 31, 2019 at 06:19

Hello,

What option did you try? To disable scroll or to change the height?

Regards

#218099 Copied In reply to: sidebar brand filter problem

Olga Barlow

Participant

July 31, 2019 at 06:18

Hello,

You are welcome.

Regards

#218098 Copied In reply to: Fixed Footer On mobile

Olga Barlow

Participant

July 31, 2019 at 06:17

Hello,

You are welcome.

Regards

#218097 Copied In reply to: WooCommerce Add-ons plug in not working with Xstore theme

Olga Barlow

Participant

July 31, 2019 at 06:17

Hello,

You are welcome.

Regards

#218096 Copied In reply to: WOOCOMMERCE POINTS AND REWARDS

Olga Barlow

Participant

July 30, 2019 at 17:02

Hello,

Dashboard access is incorrect http://prntscr.com/om2kmc

Regards

#218082 Copied In reply to: Header #17 overlap and transparent

Olga Barlow

Participant

July 30, 2019 at 17:01

Hello,

Go to Theme Options > Single Product > choose the product page layout http://prntscr.com/om2jm2 and also enable vertical slider for the product gallery http://prntscr.com/om2k36

Regards

#218081 Copied In reply to: product page

Olga Barlow

Participant

July 30, 2019 at 16:58

Hello, @aleskerov.alekper

Could you, please go to Appearance > Themes > install and activate Storefront theme. Check if cart widget works fine with the default theme. In case you have the same problem then contact Polylang plugin author to fix the issue. In case with the Storefront theme cart widget works fine but you get the problem again once enable XStore then create the individual topic for your problem and provide us with Dashboard and FTP access to your site. Because this topic was started by another person and the problem of that person is not the same as you have.

Regards

#218079 Copied In reply to: Translation mini cart

Olga Barlow

Participant

July 30, 2019 at 16:33

Hello, @aleskerov.alekper

What plugin do you use to create a multilingual site: WPML, Polylang, qTranslate?

Regards

#218074 Copied In reply to: Translation mini cart

Olga Barlow

Participant

July 30, 2019 at 16:22

Hello,

1) Could you, please, provide us with screenshot of the reCaptcha settings http://prntscr.com/om1yji
2) Do you use any CDN service or server caching of the scripts?
3) Provide us with Dashboard and FTP access to your site to check the problem in more details.

Regards

#218073 Copied In reply to: WooPress v5.0 Google captcha on Register form not working properly

Olga Barlow

Participant

July 30, 2019 at 16:06

Hello,

We have fixed the issue. If you provide us with Dashabord and FTP access to your site we’ll be able to fix it also for you or wait for the next theme update, fix will be included in theme update.

Regards

#218071 Copied In reply to: old lookbook

Olga Barlow

Participant

July 30, 2019 at 16:04

Hello,

You are welcome.

Regards

#218070 Copied In reply to: shop page

Olga Barlow

Participant

July 30, 2019 at 16:04

Hello,

1. Go to WooCommerce > Settings > Account > enable registration on My Account page.
2. Do you want to align logo in this way http://prntscr.com/om1qjt ?

Regards

#218069 Copied In reply to: Sign up

Olga Barlow

Participant

July 30, 2019 at 15:29

Hello,

We have fixed the issue. Check, please.
Changes were made in royal/woocommerce/single-product/product-image.php

Regards

#218066 Copied In reply to: product carousel white space is created.

Olga Barlow

Participant

July 30, 2019 at 14:57

Hello,

You just did not translate mentioned strings
https://prnt.sc/om0l8o
https://prnt.sc/om0loo
https://prnt.sc/om0m7f
etc
Please, search the strings that are missing on the frontend and just finish the translation.

Regards

#218064 Copied In reply to: Hello, how i can translate this is

Olga Barlow

Participant

July 30, 2019 at 14:50

Hello,

Go to Theme Options > Shop > Sidebar widgets with scrollable content and disable or reduce/increase the height of the scroll http://prntscr.com/om0hs3

Regards

#218063 Copied In reply to: sidebar brand filter problem

Olga Barlow

Participant

July 30, 2019 at 14:47

Hello,

If you added the shop page to menu and click the link it works and redirects to products page https://gyazo.com/c6d0a93adb5ffd1e08e7d0b706a5ab29
Do you want something else? Could you explain in more details, maybe provide screenshot or video of the problem for better understanding?

Regards

#218062 Copied In reply to: shop page
Olga Barlow

Participant

July 30, 2019 at 14:28
Hello,

We have added the following code to Theme Options > Custom CSS to fix the issue:

.woocommerce-message .button, .woocommerce-error .button, .woocommerce-info .button { display: block; float: left; margin-left: 0; }

Regards
#218061 Copied In reply to: WOOCOMMERCE POINTS AND REWARDS
Olga Barlow

Participant

July 30, 2019 at 14:14

Hello,

etheme_top_cart function in xstore/framework/woo.php file. But don’t overwrite whole woo.php file, use child theme functions.php to overwrite only parent theme function.

Regards

#218060 Copied In reply to: Shopping cart edit

Olga Barlow

Participant

July 30, 2019 at 11:34

Hello,

What exactly do you want to change: mini-cart popup content or cart icon or mini-cart popup styles?

Regards

#218052 Copied In reply to: Shopping cart edit

Olga Barlow

Participant

July 30, 2019 at 11:32

Hello,

Because custom link was used for that menu item and there is no link added. Either add the shop page to menu or add the correct link to shop page http://prntscr.com/olxkr0

Regards

#218051 Copied In reply to: shop page

Olga Barlow

Participant

July 30, 2019 at 11:22

Hello,

As a rule, we get requests about the menu in the context of the opening the toggle (arrow at the right side). You did not mention that the link does not work that’s why we did not understand the problem from the very beginning. Anyway, I have fixed the problem with the PHP memory limit (the server settings that are not related to our theme!) once you explained in more details https://gyazo.com/1559140737776caf5d47b68c710d9cf0

Probably you are not the native English speaker and it’s a little bit difficult for us to understand your messages, so we would be very grateful if you could add the screenshot with detailed information or maybe send us the video of the issue next time to avoid spending of your time. We’ll do our best to help you APAS next time.

Regards

#218048 Copied In reply to: menus do not work

Olga Barlow

Participant

July 30, 2019 at 11:01

Hello,

Translate theme https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
If you already have theme translation files in the correct folder make sure that files are synchronized with your version of pot file https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/

If it still does not work for you, provide FTP and Dashabord access to site, we’ll check.

Regards

#218045 Copied In reply to: Hello, how i can translate this is

Olga Barlow

Participant

July 30, 2019 at 10:55

Hello,

Oh, I did not understand you because the problem is not related to the menu itself, the problem is that the product category page did not work. It was because of the PHP Memory limit, check the server error log https://prnt.sc/olwxub
I have increased the PHP Memory limit via wp-config.php http://prntscr.com/olx047 Check the product category page now.

Regards

#218044 Copied In reply to: menus do not work
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Viewing 20,910 results - 20,881 through 20,910 (of 30,391 total)

Viewing 30 posts - 20,881 through 20,910 (of 30,391 total)

← 1 2 3 … 696 697 698 … 1,012 1,013 1,014 →

Forum Replies Created

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