Probably you used the haked version of XStore theme http://prntscr.com/oncuf1
We have made theme activation and there is no any problem with the update if you use the activated version of theme.
Regards
Olga Barlow
Participant
August 2, 2019 at 09:25
Hello,
No, don’t have an idea, it’s the first time I see such folders, look like a random creation. Contact your hosting provider or server admin to get more details. We theme support and have a deal only with theme files.
Regards
Olga Barlow
Participant
August 1, 2019 at 17:50
Hello,
FTP is not for that dev site. We can see only 3 themes in the list in Dashboard http://prntscr.com/on3055 and 4 in the FTP http://prntscr.com/on30iu And we don’t see any reaction to our changes in files on the frontend. So, something is wrong with FTP.
Would you be so kind to repeat me request that you sent to our support first time? Because our support member checked the code but doesn’t remember what exactly tried to implement, we have a lot of clients, sorry.
Regards
Olga Barlow
Participant
August 1, 2019 at 17:28
Hello,
It depends on the number of items in your content. I would recommend you to create mega menu mockup first, with real menu items that you would like to have there. After that just create menu according to your mockup with the necessary number of menu items, font-size, and space between them.
Regards
Olga Barlow
Participant
August 1, 2019 at 17:09
Hello,
Do you work on a local host or live server? If it’s live then just provide link to staging site in Private content area and temporary Dashboard access to allow us to edit the page and fix the problem.
Use Lightshot screenshot tool https://app.prntscr.com/en/index.html to share screenshots, it creates link to the image and you will just send us that link.
Regards
Olga Barlow
Participant
August 1, 2019 at 17:05
Hello,
Sorry, can’t login to your Dashboard http://prntscr.com/on2e16
FTP access also does not work:
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Do you have any limits for connections from other countries?
Regards
Olga Barlow
Participant
August 1, 2019 at 16:54
Hello,
No, you can add it just next to the previous styles.
Regards
Olga Barlow
Participant
August 1, 2019 at 16:53
Hello,
It was theme bug and fix will be included in the next theme update.
Regards
Olga Barlow
Participant
August 1, 2019 at 16:53
Hello,
It was the theme bug and fix will be included in the next theme update. We disabled sidebar just to test. You can enable it back. Sorry, forgot to do this.
Regards
Olga Barlow
Participant
August 1, 2019 at 16:45
Hello,
You did not read my message from the very beginning: go to Appearance > edit theme. There is an Appearance menu item in the list.
Regards
Olga Barlow
Participant
August 1, 2019 at 16:43
Hello,
Ok. This is also one of the ways.
Regards
Olga Barlow
Participant
August 1, 2019 at 16:42
Hello,
Sorry but you have a lot of content there. Remove the bottom row and you’ll get the smaller height of the menu http://prntscr.com/on24w6 How do you want to reduce the height of the menu is you have the content there and block with content is higher than 250 px?
Regards
Olga Barlow
Participant
August 1, 2019 at 16:14
Hello,
Fixed. Try now and don’t forget to flush the cache.
Also, check the folders and files in wp-content folder. Something is really strange there http://prntscr.com/on1qdb
Regards
Olga Barlow
Participant
August 1, 2019 at 16:05
Hello,
Fixed. Check now, please.
Regards
Olga Barlow
Participant
August 1, 2019 at 16:04
Hello,
Appearance > edit theme > choose the style.css file and add that code http://prntscr.com/on1ktt . Save changes.
Regards
Olga Barlow
Participant
August 1, 2019 at 15:45
Hello,
We are glad to help you but unfortunately, it’s not related to our theme and we can do nothing because product page works the same way even with the default WooCommerce theme Storefront https://gyazo.com/401cdf9f15f9694dd7e14377f9f29bf0 If it was different before then probably WooCommerce plugin changed the way how it works. Contact their support.
Regards
Olga Barlow
Participant
August 1, 2019 at 15:05
Hello,
Fixed. Check now.
Regards
Olga Barlow
Participant
August 1, 2019 at 14:41
P.S. Your site looks very stylish. My congratulations! Would you mind if we add it to showcase of live sites http://prntscr.com/oh6qn0 ?
Regards
Olga Barlow
Participant
August 1, 2019 at 11:37
Hello,
Great. I’m very glad to hear that. Feel free to contact us in case you need any other help.
Regards
Olga Barlow
Participant
August 1, 2019 at 09:06
Hello,
If you enabled sticky sidebar option then it’s sticky when you scroll down. There is no space to show the whole list of brands in the sidebar. You will be able to get the bottom part of the widgets brand only if you get the end of the page https://gyazo.com/1adcc636afb1ca49dd953a24805f3480
So, I would suggest you either to disable sticky sidebar in the Theme Options > Shop or reduce the height of the brand widget scroll to 210px for example instead of the 350px 3ac7ab0b2f3bd9f87d5dcfe2a2723339
We did not do anything. We logged in only today’s morning. Probably you pressed update theme button and did that but did not install required plugins after this theme update – Redux and CMB2. Check your site now.
Regards
Olga Barlow
Participant
July 31, 2019 at 18:11
Hello,
Yes, it’s google font, you can download it herehttp://prntscr.com/omldkk
We have tried everything. Problem appears only with the default Oswald light(300) or Oswald extra-light(200) in theme options, you may try by yourself – change either font or font-weight to 400 instead of 300 for example and you’ll see.
We found reports about similar problems while googling the issue but any solution for this or explanation what could be the reason of the problem.
Regards
Olga Barlow
Participant
July 31, 2019 at 16:47
Hello,
Thank you. I have passed your issue to our developers and will inform you once they fix the problem.
Regards
Olga Barlow
Participant
July 31, 2019 at 16:45
Hello,
Add the following code to child theme style.css to align logo to left for the mobile devices
@media only screen and (max-width: 992px){
.header-logo {
text-align: left;
margin-left:40px;
}
}
Regards
Olga Barlow
Participant
July 31, 2019 at 16:43
Hello,
Go to Appearance > Customize > WooCommerce > Product Images > change the thumbnails size to 555 instead of 300. Save and regenerate thumbnails.
Regards
Olga Barlow
Participant
July 31, 2019 at 16:32
Hello,
This is a very strange bug. It appears in Safari only with all the selects if you choose the body font Oswald with font-weight 300 and also heading font Oswald with font-weight 500,600 etc.
If you change the font to any other or choose combination 400 + any other it works ok. Also, everything is ok if you upload Oswald using Custom font area and choose it for the body. We don’t have an idea of why Safari crashes because of this font + 300 font-weight at this moment.
So, to fix this problem go to Theme Options > Typography > Custom font > upload Oswald light http://prntscr.com/omjkgj Save options, reload the page.
Then go to Typography > Content > choose the Oswald light for the body http://prntscr.com/omjxzk . Save, clear plugin and server cache and check the selects on your site again.
