Page 690 – 8theme.com

Forum Replies Created

Viewing 30 posts - 20,671 through 20,700 (of 30,391 total)

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Olga Barlow

Participant

August 15, 2019 at 15:05

Hello,

Check now.

Regards

#219200 Copied In reply to: Cart not working on iPad and iPhone

Olga Barlow

Participant

August 15, 2019 at 14:06

Hello,

If you don’t have permission to copy these files then contact your hosting provider.
To upload favicon go to Appearance > Customize > Site identify https://www.8theme.com/demo/docs/legenda/Troubleshooting/How_to_add_custom_favicon

Regards

#219195 Copied In reply to: After updated, theme (Legenda) contains outdated copies of some WooCommerce

Olga Barlow

Participant

August 15, 2019 at 14:00

Hello,

We have checked your site and don’t see problem with the templates https://gyazo.com/19197cb2cb35c0a420ea7ecb1a7531ee

Could you explain to me in more details, please, provide screenshtos for better understanding?

Regards

#219193 Copied In reply to: Templates gone in Visual Composer

Olga Barlow

Participant

August 15, 2019 at 12:57

Hello,

You are using the Cloudflare CDN http://prntscr.com/ot0kpv
Clear CDN cache, browser cache and check again.

Regards

#219182 Copied In reply to: static block icon

Olga Barlow

Participant

August 14, 2019 at 23:49

You are welcome.

Regards

#219143 Copied In reply to: Not all the products are displayed on the category page

Olga Barlow

Participant

August 14, 2019 at 16:09

Hello,

Password is incorrect. We can’t login.

Regards

#219134 Copied In reply to: Cuadrante

Olga Barlow

Participant

August 14, 2019 at 15:49

Hello,

Product tabs are disabled on your site http://prntscr.com/osmtoz , you won’t get the option to leave the review if tabs are disabled. Go to theme options > single product > tabs and enable tabs. Also, leave at least one test review with the rating, then you’ll get the stars next to the product image on grid and on the single product page.

Regards

#219132 Copied In reply to: Cuadrante
Olga Barlow

Participant

August 14, 2019 at 15:42
Hello,

We use the default WooCommerce function to show image there. If you want to customize widgets then copy xstore/woocommerce/content-widget-product.php and xstore/woocommerce/content-widget-reviews.php to child theme, find code
<?php echo $product->get_image(); ?>
and replace by
<?php echo get_the_post_thumbnail( $product->get_id(), 'woocommerce_gallery_thumbnail' ); ?>
http://prntscr.com/osmlrk

You’ll get the WooComerce gallery size 100×100 instead of the shop thumbnail. In case you want to change also the gallery size then add the following code to child theme functions.php

add_filter( 'woocommerce_get_image_size_gallery_thumbnail', function( $size ) { return array( 'width' => 70, 'height' => 70, 'crop' => 1, ); } );

Don’t forget to regenerate thumbnails after these changes to apply the new size.

Regards
#219130 Copied In reply to: Product review widget image link
Olga Barlow

Participant

August 14, 2019 at 10:46

Hello,

We’d love to help you optimize your site but that is outside the scope of our support. I can give you just the main tips but every site is individual.
General site speed depends on many factors. Below you’ll find the main of them

1) Plugins. When you have multiple plugins installed and activated on your site, it can slow it down. So, please, keep enabled only those plugins that you really need for the correct functioning of your site and disable all the plugin that you don’t use. The more plugins you use, the slower it will be.

2) Caching. The most important part of optimizing your site is caching. Combine cached page with gzip compression to get better results. We recommend using W3 Total Cache. Read the beginners guide to setting up W3 Total Cache plugin https://premium.wpmudev.org/blog/w3-total-cache-settings/
Also, a very good plugin is WP Rocket, but it’s paid.

3) Images. Use optimized images only otherwise you will have big images and slow loading time. Do not upload larger images than what is needed. When you use image editing tool like Photoshop don’t save images without using the option “Save For Web”.
There are different ways on how to compress images. Use special services or WordPress plugins to optimize your images for decreased loading times:
– tinypng.com
– Compressor.io
– Kraken.io
– Ewww Image Optimizer
– Smush Image Compression and Optimization plugin

4) Server/Hosting.
Sometimes slow speed can be a result of your hosting service. If you have checked the above items and the site is still slow, the most likely it is a server/hosting issue. Contact your host and discuss it with them. Because even with the default WP theme site speed could be slow.

In case you need professional help with site optimization you may contact wpkraken team, we don’t have optimization experts because that is outside the scope of our support.
If you think that our theme is the reason of the slow site and you have and can provide reports that with other themes it works fast we can give you refund.

Regards

#219095 Copied In reply to: Theme very very slow

Olga Barlow

Participant

August 14, 2019 at 10:42

Hello,

That’s strange because we don’t see the problem with that element https://gyazo.com/48897760d6d83d12ec05ad100459f8ba

Regards

#219094 Copied In reply to: Revolution Slider not playing animation on Mac (Chrome/Safari)

Olga Barlow

Participant

August 14, 2019 at 08:05

Hello,

We have checked your site and I’m not sure what exactly is messy https://gyazo.com/13d0b232d6f0df72710f717288251f8c
Would you be so kind to provide screenshots and explain in more details, please, the things that you would like to change for the mobile version?

Regards

#219083 Copied In reply to: Mobile home page is not optimised

Olga Barlow

Participant

August 14, 2019 at 07:58

Hello,

There is no such option by default. You can use Additional custom block to add image but it will be displayed below the related products by default. If you provide us with WP Dashboard and FTP access to your site we’ll be able to help you with this minor customization.

Regards

#219082 Copied In reply to: How to add image under single procut view , same image under all products page

Olga Barlow

Participant

August 13, 2019 at 20:36

Hello,

Check now. We have replaced heading by the button if you want to have bg color clickable.

Regards

#219061 Copied In reply to: Custom heading as button – change hover color background & text

Olga Barlow

Participant

August 13, 2019 at 20:00

Hello,

Provide us WP Dashboard and FTP access to your site once you move it to live server and we’ll check in more details. Till this happened just ignore the message, it’s noticed, not warning or error.

Regards

#219060 Copied In reply to: Php notice

Olga Barlow

Participant

August 13, 2019 at 19:58

Hello,

You are welcome.

Regards

#219058 Copied In reply to: "Additional custom block" for product not showing

Olga Barlow

Participant

August 13, 2019 at 19:57

Hello,

You are welcome.

Regards

#219056 Copied In reply to: Logo image for fixed header Incostistencies

Olga Barlow

Participant

August 13, 2019 at 19:55

Hello,

You are welcome.

Regards

#219054 Copied In reply to: Add white spacing between images on a portfolio site

Olga Barlow

Participant

August 13, 2019 at 19:49

Hello,

When I checked the Theme Options I found the wide layout there instead of the boxed. Once I choose the boxed don’t see any problems http://prntscr.com/os8pv4

Regards

#219053 Copied In reply to: Styling background and Layout

Olga Barlow

Participant

August 13, 2019 at 19:14

Hello,

I don’t see the problem with the size guide image http://prntscr.com/os88tm
If you want to upload the individual image edit the product and upload image http://prntscr.com/os89sw CMB2 plugin should be enabled if you want to use these additional options for the product/page layout https://www.8theme.com/documentation/xstore/theme-installation/8theme-page-post-layout-settings-8theme-post-options/

Regards

#219050 Copied In reply to: Size guide not showing + How to upload image to size guide for each product

Olga Barlow

Participant

August 13, 2019 at 19:01

Hello,

Go to Dashboard > Updates > press “Check updates” button. Let me know if it helps.

Regards

#219049 Copied In reply to: Php notice

Olga Barlow

Participant

August 13, 2019 at 19:00

Hello,

The new theme update compatible with the WooCommerce 3.7 will be available within 1-2 days. Follow our updates.

Regards

#219048 Copied In reply to: After updated, theme (Legenda) contains outdated copies of some WooCommerce

Olga Barlow

Participant

August 13, 2019 at 18:59

Hello,

You are welcome!

Regards

#219046 Copied In reply to: Homepage – place static logo over slider

Olga Barlow

Participant

August 13, 2019 at 18:58

Hello,

You are welcome!

Regards

#219044 Copied In reply to: Change layout of active menu-item

Olga Barlow

Participant

August 13, 2019 at 18:58

Hello,

Make sure that CMB2(Custom Meta boxes) plugin is installed and activated. This plugin is required if you want to use custom fields for the pages/products.

Regards

#219043 Copied In reply to: "Additional custom block" for product not showing

Olga Barlow

Participant

August 13, 2019 at 18:56

Hello,

Follow theme documentation and translate theme and XStore core plugin to French using Loco Translate https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Regards

#219042 Copied In reply to: language

Olga Barlow

Participant

August 13, 2019 at 18:04

Hello,

Unfortunately, there is no option to enable it. It’s possible to implement by additional customization. You can submit the customization request here because theme support can help you only with existing options.

Regards

#219036 Copied In reply to: XSTORE theme and it's options

Olga Barlow

Participant

August 13, 2019 at 18:01

Hello,

So, have you sorted out how to create that layout? Can I close the topic or you need any other help?

Regards

#219035 Copied In reply to: Cuadrante

Olga Barlow

Participant

August 13, 2019 at 17:56

Hello,

Do you use any cache plugin or CDN/server cache? Try to clear cache and check again. If it does not help provide WP Dashboard access to your site to check.

Regards

#219034 Copied In reply to: Styling background and Layout

Olga Barlow

Participant

August 13, 2019 at 17:48

Hello,

Go to Appearance > Widgets > add the necessary widgets to Left and Right top bar widget areas.

Regards

#219033 Copied In reply to: Removed the static blocks.

Olga Barlow

Participant

August 13, 2019 at 17:47

Hello,

You are welcome. Feel free to contact us if you need any other help.

Regards

#219031 Copied In reply to: Attribute filters problem
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Viewing 20,700 results - 20,671 through 20,700 (of 30,391 total)

Viewing 30 posts - 20,671 through 20,700 (of 30,391 total)

← 1 2 3 … 689 690 691 … 1,012 1,013 1,014 →

Forum Replies Created

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