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404 Page questions - by donhetter - on WordPress WooCommerce support

This topic has 11 replies, 3 voices, and was last updated 4 years, 8 months ago ago by Olga Barlow

donhetter

Participant

August 6, 2019 at 03:23

1) How do we edit the text on our 404 page? http://prntscr.com/oouemn we want to have a custom 404 page.

2) On the 404 page there is a search box. When someone uses this and even searches keywords they do not show any product pages in the results? Even if you search with the title of a certain product title in this box, again it doesnt even show that product in the search results

#218536 Copied Theme version: XStore | Responsive Multi-Purpose WooCommerce WordPress Theme WooCommerce version: Version 3.6.5

10 Answers

Olga Barlow

Support staff

August 6, 2019 at 11:11

Hello,

1) You may look for third-party plugin or copy the xstore/404.php file to child theme and edit its content according to your needs.
2) Because that is 404 is for pages http://prntscr.com/oozj28 and by default search is for pages/posts, not for products. If you want to get search by product there you can replace
get_search_form( true ); by
etheme_search_form( array( 'action' => 'default' ));
http://prntscr.com/oozr6t

Regards

#218567 Copied

donhetter

Participant

August 8, 2019 at 22:56

We contacted woocommerce about the 404 page and received this message.

It may not be their custom 404 file, but it’s a 404 file either created
by the theme developer or a developer of your website and it’s being used
under the theme.

How do we now copy the xstore/404.php file to child theme, we want to edit the text of the current 404 page.

#218746 Copied

Rose Tyler

Support staff

August 9, 2019 at 08:31

Hello,

Theme Options > 404 page > 404 page content.

Regards

#218766 Copied

donhetter

Participant

August 10, 2019 at 00:05

Thanks, I see once we add text here it deletes all of the previous text including the search box. How could we add new text, plus add a new search box to the 404 page?

#218848 Copied

donhetter

Participant

August 10, 2019 at 00:23

Follow up on this, I see where can add text but how could we 1) change this text to different colors, 2) add a search box, or 3) add a large clickable image to the 404 page?

#218850 Copied
Rose Tyler

Support staff

August 10, 2019 at 09:16
Hello,

In this case, you need to follow the previous instruction – http://prntscr.com/oquk3a
Connect to your server via FTP software, go to themes/xstore folder, there you will find 404.php file. Copy the file to themes/xstore-child folder and edit the content depends on your needs http://prntscr.com/oqul5m
Styling, can be changed using custom CSS code. Add CSS code in style.css file of the child theme. For example,
http://prntscr.com/oqum70
```
/* custom 404 page */
.page-404 h1 {
    color: red;
}
.page-404 p {
    color: #212121;
}
```
Regards
#218865 Copied
donhetter

Participant

August 10, 2019 at 16:45

1 Earlier it was said a third party plugin would work for editing the 404 page. What plugin would you recommend?

2 at Theme Options > 404 page > 404 page content are we able to add a clickabe image? if so what size would we add that would look good on both desktops and mobile devices.

#218889 Copied

Rose Tyler

Support staff

August 10, 2019 at 17:05

1. We did not test such plugins with our theme officially, so can not provide you with a solid response about this yet.
Note that we don’t give guaranty for full theme compatibility with all 3-rd party plugins.
2. You can create a static block with the desired content and show it on the 404 page via shortcode. For example – http://prntscr.com/oqyhv5 http://prntscr.com/oqyhy6 http://prntscr.com/oqyi0v = http://prntscr.com/oqyi4e + http://prntscr.com/oqyi8p
( http://prntscr.com/oqyif0 http://prntscr.com/oqyiiy http://prntscr.com/oqyio2 )
https://xstore.helpscoutdocs.com/article/47-static-blocks

Regards

#218890 Copied

donhetter

Participant

August 12, 2019 at 22:05

Thank you much! u know any plugsin that work good to redirect all or some of the 404 pages to a specific url?

#218972 Copied

Olga Barlow

Support staff

August 13, 2019 at 16:12

Hello,

You are welcome. We did not look for such plugins, that’s why don’t have suggestions.

Regards

#219014 Copied
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