We just re-saved the type of the attribute http://prntscr.com/pp31b2and everything is ok again. Not sure why this glitch happened.
Regards
Olga Barlow
Participant
October 28, 2019 at 09:34
You are welcome.
Regards
Olga Barlow
Participant
October 28, 2019 at 09:33
Hello,
Sorry for the delay. We tried to find a solution, tried suggested hook but it does not work for our element, unfortunately.
We can’t add the compatibility of our element with that plugin. Use the default WooCommerce element that suggested the plugin author or maybe hire the developer to customize the default WooCommerce element to show products by tags.
Regards
Olga Barlow
Participant
October 25, 2019 at 10:57
Hello,
We glad to hear that you sorted out and share your solution with other customers!
Feel free to contact us if you need any other help.
Make sure that Insert Headers and Footers plugin installed and activated.
Regards
Olga Barlow
Participant
October 25, 2019 at 10:38
Hello,
2) That image is preloader image that you uploaded http://prntscr.com/pnxfoa You pressed the filter button and the loader appeared. You are using a nonstandard products page, so don’t enable the Ajax filter and Ajax pagination options http://prntscr.com/pnxnvc they won’t work without additional customization in your case. In addition, filter does not work ok even without Ajax. And not just our theme filter widget but the default WooCommerce Filter by attribute widget, you can add and check. Filters work only with Archive products element http://prntscr.com/pny8uz
Also, take into account that you don’t have pagination to show all the products from the category, for example, https://lianamore.com/product-category/dessous/ There is pagination by default http://prntscr.com/pnxub6 but not if you use the WC Product category element of that plugin http://prntscr.com/pnxwl4 So, how your customers will check the other products? I think you need to use another element to show all the products of the category http://prntscr.com/pny0n2 and update styles for the sorting and pagination because they are missing while using this element. Anyway, clarify all of this with the plugin author.
The custom that you add using Yellow pencil plugin hides category page elements https://gyazo.com/c39b0fd92beeb9d262193643a7786498 I would recommend you to hire a professional developer who is familiar with CSS and won’t use negative margin to remove the top space between sections. if you need to change a lot of things according to your design, for example, send customization request to WPKraken team.
Regards
Olga Barlow
Participant
October 24, 2019 at 22:39
Hello,
1) Enable the WPBakery page builders for the static block https://www.8theme.com/documentation/xstore/support/static-blocks/
2) Go to Appearance > Widgets > Below the products widget area > Check what static block was added there
3) Go to Static Blocks and edit content of static block that was used in Below the products widget area.
Regards
Olga Barlow
Participant
October 24, 2019 at 22:31
Hello,
If you see the product image in the breadcrumbs it means that you did not set the Shop page. Go to WooCommerce > Settings > Products > choose the shop page and save settings. Let me know if you still have a problem with breadcrumbs after that. If yes then provide Dashboard and FTP access to your site.
2) What theme version did you use before the update? Looks it was too old version and you need to re-create pages because WPBakery page builder changed the shortcodes structure in one of the old updates. We have fixed you this page layout http://www.coach-relooking.fr/relooking-nouveau-style/ Edit other pages to resolve problem.
3) We don’t see any Fatal error on the shop page http://prntscr.com/pno5wb .
What do you think about the following layout http://prntscr.com/pnnrxz ? Then it will be much easier for you to achieve it.
I have explained to you how to solve the problem with the categories list. Is this solution not suitable for you?
Regards
Olga Barlow
Participant
October 24, 2019 at 17:46
Hello,
Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem.
Regards
Olga Barlow
Participant
October 24, 2019 at 17:44
Hello,
2) Go to Page > Add new > add the title Wishlist and paste the wishlist shortcode mentioned in the wishlist settings below the page select https://prnt.sc/pmib7l > Publish the page. Then go to YITH > Wishlist and choose the newly created page. Save settings. That’s all.
Use the widgetized sidebar element and choose the specially created custom widget area http://prntscr.com/pnmltu
Add the Product categories widget to custom widget area http://prntscr.com/pnmpcl
You can do the same for all the other templates to display product categories.
Also, could you show me the design of your product category that requires the WPBakery builder for the shop archive? Because categories that you provided (banner + sidebar+products) could be implemented without DHWCPage – WooCommerce Page Template Builder.
Regards
Olga Barlow
Participant
October 24, 2019 at 15:38
Hello,
Problem caused by the WC Featured Products plugin and it does not work even with default theme http://prntscr.com/pnlpbb So, contact plugin author to solve the problem. Theme support helps only issues related strictly to our theme.
Regards
Olga Barlow
Participant
October 24, 2019 at 15:25
Hello,
We are glad to hear that you sorted out. In the next update (6.1.5) we fixed also some additional bugs of the compatibility with WPML like the translation of some header builder elements etc. So, would recommend you to update theme once we release version 6.1.5.
Regards
Olga Barlow
Participant
October 24, 2019 at 10:52
Hello,
Provide us with FTP access to your site to check the issue in more detail.
Regards
Olga Barlow
Participant
October 24, 2019 at 09:02
Hello,
Problem is fixed. YOu’ll be able to check it in the coming update.
Regards
Olga Barlow
Participant
October 23, 2019 at 17:25
Hello,
The responsive option hides the column content only. You used the full-height option for the row, so it’s not hidden. But why do you want to use images for different devices? Use it as background and it suits good for both desktop and mobile, check the page.
Regards
Olga Barlow
Participant
October 23, 2019 at 06:29
Hello,
Via code. We’ll also remove it in the next update (estimated release time is 6 November).
Regards
Olga Barlow
Participant
October 22, 2019 at 22:40
Hello,
I see. Got it. We don’t have an immediate solution to this problem. I have passed your issue to our developers. We’ll do our best to fix the problem in the next updates. Follow our changelog to get information on which one of the next updates includes fix of this issue https://xstore.8theme.com/update-history
Regards
Olga Barlow
Participant
October 22, 2019 at 22:36
Hello,
Could you please provide us with screenshot and highlight the area that you want to change color for?
Regards
Olga Barlow
Participant
October 22, 2019 at 22:32
Hello,
Open wp-content/plugins/woopress-core/inc/shortcodes/share.php file, copy etheme_share_shortcode function to child theme functions.php and remove the email to friend code from that function. If you provide us with Dashboard and FTP access we can do this for you.
Regards
Olga Barlow
Participant
October 22, 2019 at 22:23
Hello,
Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem.
Regards
Olga Barlow
Participant
October 22, 2019 at 22:20
Hello,
We don’t want to merge the paragraph font-size and line-height with the body styles because paragraph font-size is larger than body font-size by default. So, we created a separate option for paragraph font-size. We left the default line-height – 1.6 because it’s optimal line-height for the text no matter what font-size user will use. In your case paragraph line-height is 28.8px, at the same time you set the body line-height 30px, it’s not a very big difference.
Regards
Olga Barlow
Participant
October 22, 2019 at 22:14
Hello,
If you use images like row/column/slider background with background-size: cover your images will be cropped depending on the width/height of the row/column/slider to cover whole the area of the element. We can do nothing with this. If you display images using default image element or other background-size like contain, for example then you will get a white gap, for example http://prntscr.com/pmskzb
So, if you want to get layout with covered columns images will be cropped, unfortunately.
Regards
Olga Barlow
Participant
October 22, 2019 at 21:58
Hello,
@artisport , thank you. We’ll be able to re-build the header tomorrow. I’ll inform you once we finish.
@ptsbere watch the video tutorial how to build header using header builder https://youtu.be/MpBTTI5Ji-I Create individual topic if you need help with header creation using header builder and provide Dashboard access. Let me know if you still have problems with the search once you create header using builder.
