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Issue with Brand filter - by Kristjan - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 4 years, 5 months ago ago by Rose Tyler

Kristjan

Participant

October 23, 2019 at 11:08

I have 9 products from 2 different brands (4 and 5). All the products do show up, but just one Brand in Brand filter.
Interesting is if I add additional random brand to one of the products then all 3 Brands show up correctly in the filter.

Please, contact administrator
for this information.

#223723 Copied Theme version: 6.1.4 WooCommerce version: 3.7.1

7 Answers

Olga Barlow

Support staff

October 24, 2019 at 10:52

Hello,

Provide us with FTP access to your site to check the issue in more detail.

Regards

#223769 Copied

Kristjan

Participant

October 24, 2019 at 11:06

Connection details in PM..

Please contact administrator
for this information.

#223770 Copied

Olga Barlow

Support staff

October 24, 2019 at 17:46

Hello,

Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem.

Regards

#223796 Copied

Rose Tyler

Support staff

October 26, 2019 at 09:09

Hello,

I do not see the problem on your site, it looks like the new update fixed this problem. Isn’t it?

Regards

#223875 Copied

Kristjan

Participant

November 2, 2019 at 15:17

It looks like you just deleted the product that was causing the problem.
Now the same issue is happening to some other brands / products.

#224192 Copied

Kristjan

Participant

November 2, 2019 at 15:34

Had to create a new brand and move products over and brand filter started working with newly added brand.

#224193 Copied

Rose Tyler

Support staff

November 2, 2019 at 16:21

Hello,

We did not delete any products from your site. I am not sure what was the reason for your problem, but I am glad that it was solved.
Let us know if you need any other assistance.

Regards

#224195 Copied
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