Long description - by Lara - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 4 years, 4 months ago ago by John Holden

  • Avatar: Lara
    Lara
    Participant
    November 4, 2019 at 16:42

    Hi
    I have a problem: if I publish the short description, the long description does not appear

    for exemple
    with short and long description: https://www.nobilebomboniere.it/prodotto/sacchetto-cuore-legno/
    without short description: https://www.nobilebomboniere.it/prodotto/bomboniera-gattino-orsetto/
    What can I do to have both?

    Thanks
    Lara

    7 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 4, 2019 at 18:16

    Hello,

    1) Contact WooCommerce gateway PayPal express checkout plugin to fix the js error that appears in console http://prntscr.com/psct2q because this js error may cause different issues for other scripts on the page.
    2) Of course, you should have both descriptions if you filled the short description and long description fields. Provide us with temporary Dashboard and FTP access to your site to check why you don’t have both descriptions.

    Regards

    Avatar: Lara
    Lara
    Participant
    November 5, 2019 at 08:48

    Hello Olga,
    I tried to disable the WooCommerce PayPal Checkout Gateway plugin, but problem be left.

    Regards
    Lara

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 5, 2019 at 12:25

    Hello,

    1) I meant the WP Dashboard access to allow me to log in to your WP backend and check the theme and product settings.
    2) FTP pass is incorrect http://prntscr.com/psoyu0 Check and provide the right one, please.

    Regards

    Avatar: Lara
    Lara
    Participant
    November 6, 2019 at 12:37

    Hello

    Thanks
    Lara

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 6, 2019 at 14:54

    Hello,

    Problem was caused by your code http://prntscr.com/pt98ae
    Why did you add these divs for the long description?
    Once I removed them everything is fine.

    Regards

    Avatar: Lara
    Lara
    Participant
    November 6, 2019 at 18:45

    oh, I’m sorry
    probably when I did copy / paste I imported that part of code

    Thank you!
    Regards

    Avatar: John Holden
    John Holden
    Support staff
    November 7, 2019 at 06:23

    Hi,

    Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

    If you have a quick minute we always appreciate a 5-star rating on our theme!

    https://themeforest.net/item/xstore-responsive-woocommerce-theme/reviews/15780546

    Your feedback is the motivation to improve our work and services.

    Regards,
    Hung PD

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