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Olga Barlow

Participant

January 28, 2020 at 18:07

Hello,

Could you provide us with access to your cPanel? We have a feeling that PHP Memory limit was not increased to required 128Mb http://prntscr.com/qu4l17 or was changed incorrectly in server settings when we checked php.ini file https://prnt.sc/qu4loy and it caused the issue.

Regards

#229011 Copied In reply to: xstore and woocommerce conflict

Olga Barlow

Participant

January 28, 2020 at 17:51

Hello,

Point is that it’s not related to our theme. You may enable the default WP theme and check. It’s compatibility issue either WordPress or WPBakery plugin but we are not developers of the WPBakery plugin, we just include it to our theme. So, we can do nothing with it.

Regards

#229010 Copied In reply to: Open in modal (popup/lightbox) not working in pages and posts.

Olga Barlow

Participant

January 28, 2020 at 17:20

Hello,

Seems this is the conflict between default WordPress widget of the Gallery and WPBakery plugin. If you choose Media file in gallery widget settings https://prnt.sc/qu3vfo WP applies it for all the media at the page. I chose None in widget settings. Then popup works for the media at the page.

Regards

#229008 Copied In reply to: Open in modal (popup/lightbox) not working in pages and posts.

Olga Barlow

Participant

January 28, 2020 at 15:51

Hello,

Our theme does not have such option by default. What plugin do you use to implement this? Contact plugin author to get help with this.

Regards

#229005 Copied In reply to: Error Price in Germany

Olga Barlow

Participant

January 28, 2020 at 15:17

Hello,

Sorry, seems that slider template is out of date. Edit this one http://prntscr.com/qu1qxr
Follow the Revolution slider documentation to edit layers https://www.themepunch.com/slider-revolution/layer-content/

Regards

#229003 Copied In reply to: Home Changes

Olga Barlow

Participant

January 28, 2020 at 12:35

Hello,

Nope, unfortunately. We’ll be able to proceed only once you move the site to a live server.
Check the console. Maybe you’ll find any errors there that will guide you about the reason of the problem.

Regards

#228997 Copied In reply to: Ajax error

Olga Barlow

Participant

January 28, 2020 at 12:33

Hello,

Looks that JS minification option http://prntscr.com/qtyk0a causes JS errors on your site https://prnt.sc/qtyh4p and it breaks the FQA element script. Provide us with FTP access to check if this minification error caused by our theme files.

Regards

#228996 Copied In reply to: Accordion and FAQ not working

Olga Barlow

Participant

January 28, 2020 at 12:07

Hello,

I can tell you nothing without WP Dashboard and FTP access to your site. Provide them in Private content area to check your problem in more detail.

Regards

#228993 Copied In reply to: Ajax error

Olga Barlow

Participant

January 28, 2020 at 11:55

Hello,

First of all, we would kindly ask you to create topics with issues on the XStore support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/ and not in the Feature request tread https://www.8theme.com/forums/xstore-wordpress-support-forum/xstore-features/ ! This subforum is only for requests about new options, not about existing options! I’ll move your topic to the correct forum.

Are you talking about this button http://prntscr.com/qty522 ?

Regards

#228988 Copied In reply to: Hello helpme
Olga Barlow

Participant

January 28, 2020 at 11:50
Hello,

Try the following custom

.sale-wrapper { background-color: #b71c1c; position: absolute; padding: 3px; top: 20px; left: 20px; z-index: 3; } .onsale.left { border: 1px dotted #fff; font-family: Pathway Gothic One; font-size: 1rem; position: relative; } .with-vertical-slider.product-images .onsale, .onsale.left { left: 0; top: 0; }

Regards
#228987 Copied In reply to: Text sale and background image responsive
Olga Barlow

Participant

January 28, 2020 at 11:31

Hello,

Provide us with WP Dashboard and FTP access to your site, please. We’ll check the issue in more detail.

Regards

#228986 Copied In reply to: Problem Product Categories Widget

Olga Barlow

Participant

January 28, 2020 at 11:27

Hello,

Don’t see issues with images on the shop https://gyazo.com/16cf4a1d0cfcc2adc2f0b606392f1292 or single product https://gyazo.com/e28445488a50eb63f6aebbfa1395da06
You are using CDN, so you always need to make sure that you cleared the CDN cache after theme update.

Provide links to pages with issues if you still have any problem.

Regards

#228985 Copied In reply to: Header Builder Problem: Mobile Menu Not Displaying selections on Mobile Device

Olga Barlow

Participant

January 28, 2020 at 11:08

Hello,

1) Why have you created 3 different files for the translation? http://prntscr.com/qtx95z
Translation file should be located at wp-content/languages/themes/xstore-ru_RU.po, not at wp-content/themes/xstore/languages/ because you will lose it after theme update. And of course, you should not have translations at all the possible locations because then they won’t work.

2) We have updated your translation using shared files from our clients https://github.com/OlgaBarlow/Translation-of-Xstore-theme/tree/master/Xstore

3) Finish translation if you still have missing strings https://gyazo.com/8745ea5e800c3518b0266937bd4d374d

4) Some strings could be located at XStore core plugin translation files https://gyazo.com/c7871b719339639d6dfcb620ace2c4f7

5) After theme and plugin updates don’t forget to sync translation files https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/

Regards

#228984 Copied In reply to: Question: what could be the problem with the translation?

Olga Barlow

Participant

January 28, 2020 at 10:55

Hello,

I see. Glad to hear that the problem was solved.

Regards

#228982 Copied In reply to: original font not loading

Olga Barlow

Participant

January 28, 2020 at 10:50

Hello,

1) You provided an access log. We asked about error logs, it’s a different thing. Provide us with error logs of your server.

2) Also, we found that one time it’s working https://gyazo.com/23474bf9516f56754a6684a65f16d818 another time we reload the page and see the JS error in console http://prntscr.com/qtwkcy Could you contact your hosting provider about this error in the console? Because it looks like some issue from the server-side.

3) Check if everything is ok with your SSL certificate because Chrome displays secure connection but Stripe plugin does not detect SSL on your site http://prntscr.com/qtx3zc Solve this problem with your hosting provider.

Regards

#228981 Copied In reply to: xstore and woocommerce conflict

Olga Barlow

Participant

January 28, 2020 at 10:13

Hello,

We don’t have option for the H1 only but we have the option for all the headings. Go to Theme Options > Typography > Content > Headings > choose the font you need instead of Initial.

Regards

#228978 Copied In reply to: Xstore core 2.0.0

Olga Barlow

Participant

January 28, 2020 at 09:54

Hello,

The latest version of theme is 6.2.8.1, you are using 6.2.7. Please, update theme to 6.2.8.1 version and XStore core plugin to 2.1.2 to fix the issue.

Regards

#228977 Copied In reply to: Mobile menu gets transparant

Olga Barlow

Participant

January 28, 2020 at 09:52

Hello,

Developers will fix the issue with the categories for the video post in the next update.

Regards

#228976 Copied In reply to: XStore Blog Carousel, Video post thumbnail dimensions not same as standard post

Olga Barlow

Participant

January 27, 2020 at 22:44

Hello,

You are welcome.

Regards

#228970 Copied In reply to: Add wishlist button to standard product loop and to product page

Olga Barlow

Participant

January 27, 2020 at 18:54

Hello,

Check now.

Regards

#228961 Copied In reply to: Fatal error on site – core plugin and Woocommerce incompatibilty

Olga Barlow

Participant

January 27, 2020 at 18:48

Hello,

If you want to show add to wishlist button in any other position than our theme offers in product hove settings than use Wishlist plugin settings http://prntscr.com/qtmed9
There is no option to place it to the left side of the Add to cart button, but it’s possible to display below the Add to cart button http://prntscr.com/qtmguh
If this is not suitable for you and you want it directly to the left side submit additional customization request to WPKraken team.

Regards

#228960 Copied In reply to: Add wishlist button to standard product loop and to product page

Olga Barlow

Participant

January 27, 2020 at 17:54

Hello,

Finished.

Regards

#228958 Copied In reply to: update from v4.7.1 to latest version

Olga Barlow

Participant

January 27, 2020 at 17:53

You are welcome.

Regards

#228957 Copied In reply to: Price
Olga Barlow

Participant

January 27, 2020 at 16:52
Hello,

Then replace previous code by the following one

.content-product .price, .product-content .price, .product_list_widget .small-coast .amount, .total, .coast, .shopping-container .big-coast, .product-price, .product-subtotal, .cart-collaterals .cart-subtotal, .cart-collaterals .order-total, .product-total, .cart-subtotal, .order-total { display:none; }

Regards
#228954 Copied In reply to: Price
Olga Barlow

Participant

January 27, 2020 at 15:43

Hello,

So, should prices be hidden for al the products or only for some of them?

Regards

#228952 Copied In reply to: Price

Olga Barlow

Participant

January 27, 2020 at 15:36

Hello,

What version of the PHP do you use on the production site? We can’t install/activate the updated version of the WooCommerce plugin because out of date PHP version on your site http://prntscr.com/qtjalp It should be 7.0 or greater.
Please, update PHP on the production to proceed.

Regards

#228950 Copied In reply to: update from v4.7.1 to latest version

Olga Barlow

Participant

January 27, 2020 at 14:08

Hello,

Glad to hear that you sorted out. Feel free to contact us if you need any other help.

Regards

#228946 Copied In reply to: Background Colour Change to Demo Content

Olga Barlow

Participant

January 27, 2020 at 14:06

You are welcome.

Regards

#228945 Copied In reply to: Can't view the other product images on shop page

Olga Barlow

Participant

January 27, 2020 at 14:06

Hello,

We were able to update site without FTP. Check the staging site now, please. If everything is ok then we’ll update production.

Regards

#228944 Copied In reply to: update from v4.7.1 to latest version

Olga Barlow

Participant

January 27, 2020 at 13:52

Hello,

Thank you for the access but could you tell us what is the FTP user?

Regards

#228942 Copied In reply to: update from v4.7.1 to latest version
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Viewing 18,930 results - 18,901 through 18,930 (of 30,337 total)

Viewing 30 posts - 18,901 through 18,930 (of 30,337 total)

← 1 2 3 … 630 631 632 … 1,010 1,011 1,012 →

Forum Replies Created

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