Forum Replies Created

Viewing 30 posts - 18,781 through 18,810 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 7, 2020 at 16:47

    Hello,

    You can use the following code to reduce the size of the post title on the blog page

    .blog-post .post-title a {
        font-size: 16px;
    }

    By the way, your site looks so sweety! Such nice children and color scheme 🙂

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 7, 2020 at 15:21

    Hello,

    Look, we are confused by your question a little bit because it was not very clear.
    Are you asking about CSS styles for the product? They are located at style.css and xstore.css depending on option http://prntscr.com/qyzn5t
    If you want to change the CSS styles use child theme and child theme style.css to overwrite only styles you want to change. Don’t edit parent theme files!
    But to be sure that we understand your request could you provide me an example of changes you want to implement? Tell me what exactly in single product page layout do you want to change?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 7, 2020 at 14:57

    Hello,

    Problem fixed. Check, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 7, 2020 at 14:48

    Hello,

    You may try WooCommerce visual hooks https://businessbloomer.com/woocommerce-visual-hook-guide-single-product-page/
    Or create single product using single product builder and custom HTML block, some gifs how to use single product builder you can find here https://www.8theme.com/topic/product-layout-builder/#post-226680

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 7, 2020 at 14:32

    You are always welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 7, 2020 at 14:32

    Hello,

    We’ll add option to choose the displaying of the Header banner widget area (before header or after) if user uses the header builder in the next update. It will solve your problem, right?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 7, 2020 at 12:08

    Hello,

    1) Probably plugin generates some JS error in the console, probably they conflict with something in our theme. Need to check the error but can’t log in to your site anymore (wrong pass).

    2) Provide us with link to product where you have this issue because we did not face this problem https://gyazo.com/c756e0e0294b36f2864b4ae8ff9fb86e

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 7, 2020 at 12:02

    Hello,

    Our theme does not have any options for the redirects. Check your .htaccess file. Probably you have some wrong redirect rules there.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 7, 2020 at 11:48

    Hello,

    1) You are using out of date version of the PHP on your site and your WordPress is not up to date http://prntscr.com/qyvm8q All In One SEO Pack plugin causes JS error http://prntscr.com/qyvkbt and latest version of Revolution Slider does not work with your version of PHP and caused Fatal error. So, contact your hosting provider and ask to update PHP at least to 7.0, better to 7.3.

    2) I don’t see problem with the gallery at this moment https://gyazo.com/e09c7c623445a97330656214702773d7 But I found cache plugin in the list of plugins. WPBakery grid has known issues with the cache plugins https://wordpress.org/support/topic/masonary-grid-wp-cache/ Try to follow the recommendations from the cache plugin authors.

    3) Columns have 15px paddings, what exactly is wrong? Provide us with screenshots and explain in more details what space do you expect?

    4) I can see Instagram in footer http://prntscr.com/qyvzf9 Have you sorted out?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 7, 2020 at 11:17

    Hello,

    1) Did you enable WPBakery editor for the Static Blocks http://prntscr.com/qyvfte ?

    2) Follow the docs https://www.8theme.com/demo/docs/legenda/Menu_Set_Up/Mega_Menu
    Or provide us with mockup of the mega menu you want to create, we’ll check and tell you if it’s possible and create an example.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 7, 2020 at 11:13

    Hello,

    1) We have included updated version of the core plugin to the full theme package.
    2) Royal core plugin was updated here https://www.8theme.com/downloads/ and it has correct version, we checked.
    3) Auto-update is available for the Royal core plugin from WP Dashboard > Updated > press check again button and you will get notification about plugin update.
    So, make double-check that you downloaded correct archive.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 7, 2020 at 11:05

    Hello,

    Try to replace this line in your code
    $attr['alt'] = $sku . ' | ' . $title . ' | ' . $brand;

    by the following one

    foreach( $brand as $brand_item ) {
    		$attr['alt'] = $sku . ' | ' . $title . ' | ' . $brand_item->name;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 7, 2020 at 10:58

    Hello,

    Thank you for your understanding. We plan to release the next update next week and I hope this option will be included.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2020 at 22:23

    Hello,

    Nope, unfortunately. By default our support can help you only with existing options or minor CSS customisation. If you need help with PHP customization you need to submit request to customization team.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2020 at 17:23

    Hello,

    There is no such option in our theme. You may try to submit additional customisation request here to get help with implementing such option or look for additional plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2020 at 15:03

    Hello,

    I prefer WPML plugin. It has advanced translation system for default blog and WooCommerce products and good support if you have any questions about plugin settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2020 at 14:35

    Hello,

    Thanks, we are fine 😉
    If you want to create multi-language site you need to use special plugin for these purposes, for example WPML or Polylang or qTranslate or any other similar.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2020 at 11:45

    Hello,

    Unfortunately, the auto excerpt does not support shortcodes and just does not display them. Before this Mosaic view displays not excerpt but all the post content that’s why you had galleries. If you want to show some images then you can use Excerpt area and add text + image HTML code, for example http://prntscr.com/qyd4h5

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2020 at 10:39

    Hello,

    You are welcome. Have a great day too!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2020 at 10:38

    Hello,

    Oh, unfortunately, portfolio projects were not included in to search. I passed this to our developers and they will try to implement search by portfolio in next update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2020 at 10:27

    Hello,

    There is no such option in our theme, unfortunately. You can submit an additional customization request here to get help with this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2020 at 10:24

    Hello,

    1) It’s because of Masonry and one of your images is higher than others and pushes the bottom post to right instead of the 2d column http://prntscr.com/qybor1 . To disable masonry go to Theme Options > Blog > Blog layout > Masonry http://prntscr.com/qybnz9

    2) We use the default WordPress order for the posts from newest to oldest and we don’t have any special settings for this. Read this article how to reorder posts https://www.wpbeginner.com/plugins/reorder-wordpress-posts-using-drag-drop/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2020 at 09:54

    Hello,

    Add the following custom to Theme Options > Custom CSS

    .template-container .onsale {
        line-height: 1.2;
    }

    We’ll fix the issue in the next update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2020 at 09:50

    Hello,

    The question marks issue usually occur when you change your database charset. Did you do something like this? Or maybe imported products from another site?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2020 at 09:41

    Hello,

    That option is not our theme option, it’s WPML plugin option that’s why I’m not sure about this.
    You may update price and check.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2020 at 09:37

    Hello,

    That strings are XStore core plugin strings. Go to Loco Translate > Plugins > XStore core plugin > create translation for your language and translate the mentioned strings.
    Let me know if you followed these instructions but still have the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 6, 2020 at 09:33

    Hello,

    1) Point is that we call to default WooCommerce function that returns the number of products at mini cart. If we add products to cart or remove them we don’t get mentioned error again and again in the error log. You are using a number of third-party plugins in addition to WooCommerce and it could be some compatibility issue that appears not always but with come conditions. So, we need to know your actions to find out when exactly this error appears and how to solve it. Maybe you add some special product or something?

    2) We did not update woocommerce order export plugin. All we did is disable and enable plugins while trying to get the mentioned error but the error log was empty till your new reply.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 5, 2020 at 17:56

    Hello,

    Tell me please when did you get that fatal error? Describe your actions step by step to allow us to reproduce the issue.
    Because we can’t activate MailChimp for WooCommerce even if XStore core plugin is disabled.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 5, 2020 at 17:45

    Hello,

    We could help you only if issue is related strictly to our theme. What does this mean? If you use third-party plugin and some options of this plugin or default WooCommerce functions do not work as it should then you need to check the problem with the default theme (Go to Appearance > Themes > install and activate default theme, Storefront for example) and check the mentioned issue. In case your problem disappears with the default theme but goes back once you enable XStore then we’ll be able to take a closer look and fix the problem. In case problem persists even when the default theme is enabled you need to contact plugin author because problem is caused by their files and we could do nothing because we are able to edit only out theme files.
    So, do you have mentioned issues with the default theme?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 5, 2020 at 16:56

    Hello,

    1/ Do you have this issue during checkout on your site? We did not find any simple product to add to cart and proceed to checkout.

    2/ WooCommerce does not have all these fields during registration http://prntscr.com/qxztqd
    How did you add them: using an additional plugin or by additional customization?

    3/ Yes, we have partial French translation https://github.com/OlgaBarlow/Translation-of-Xstore-theme/tree/master/Xstore
    Don’t forget to update translation files after uploading to your server https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/

    Regards

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Viewing 30 posts - 18,781 through 18,810 (of 30,391 total)
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