Provide us with FTP access to your site. As I can see there is content while editing the page from the backend but it’s disappeared from the frontend only. We need to check the issue in more detail.
Regards
Olga Barlow
Participant
April 3, 2020 at 20:42
Hello,
Theme update replaces just files, it does not replace any tables/data in the DataBase to remove content. So, your issue 100% is not related to theme update. That’s why we can’t restore content because theme update does not work with content in DB, only with files.
Regards
Olga Barlow
Participant
April 3, 2020 at 20:39
Hello,
Theme switching does not remove the page content. Page content can be removed only by editor. Try to use WordPress revisions http://prntscr.com/rsiyhj to get back the previous copies of the page if you did not disable them. If you disabled this option then we can do nothing. We never remove any content, there is no need in this.
Regards
Olga Barlow
Participant
April 3, 2020 at 19:28
Hello,
This is the reason of the broken widgets. It does not depend on the theme but on WordPress itself. If you want to switch theme always open widgets in new browser tab as the backup to be able to move widgets back once they are messed up after switching.
Regards
Olga Barlow
Participant
April 3, 2020 at 19:26
Hello,
We provided you the link to the video tutorial that clearly explains how to update the theme. Did you watch it?
The update does not crash the site, problems appeared because you switched the theme, this action was not mentioned in the video tutorial. It’s not the support fault, our experts try to help you as much as we can but we can’t build the sites instead of clients.
I have added footer widgets back but unfortunately, I don’t remember all the things that were there because we have tens of clients every day and do not remember all the details of every site. Be very careful when you change something, enable or disable if you don’t have much experience and it would better to reask to be 100% sure that you understand what you do. Hope for your understanding.
Regards
Olga Barlow
Participant
April 3, 2020 at 19:13
Hello,
Go to Theme Options > WooCommerce > Single product > Single product layout > disable prev/next products option.
Hello,
1) Auto-update is available for the parent theme only. Not for the child theme because child theme is your custom theme, we are not responsible for your child theme
3) The translation is missing http://prntscr.com/rsejel
5) Take our apologies but we don’t teach the customers. If you want to learn CSS there are a lot of courses.
Theme support helps with theme settings, we don’t guide user on how to edit his own custom CSS.
7) Don’t see mentioned issue http://prntscr.com/rselq1 and http://prntscr.com/rsemd3
8) Too long titles do not look good at that area that’s why we added limit.
NEW ITEMS:
A) Static Block was missing http://prntscr.com/rsgzly We have added it back
B) You can manage themes via Appearance > Themes. Leave XStore theme, child theme and any of the default themes. You can remove other themes if you don’t need them anymore.
C) We don’t speak your language, so I don’t understand what’s there. Anyway, this is the WooCommerce plugin message, not our theme message. Check the WooCommerce forum with this question.
D) Have you already moved all the changes from the staging site to live? Themes, plugins, theme options should be copied from the staging site to the live.
E) We can answer questions related to our theme. Questions related to WordPress or WooCommerce or other plugin settings are outside the scope of our support. Also, I don’t understand NL, so I don’t understand the information you provided on the screenshot.
F) Check the plugins, probably you need to enable mentioned plugins to get those tabs
G) I think it would better to update theme and all the necessary plugins at the live site than copy orders to staging. Once everything is ok at the staging site provide us with dashboard and FTP access to live site and we’ll update everything there.
Regards
Olga Barlow
Participant
April 3, 2020 at 16:46
Hello,
As I can see you have already chosen the list type for the product http://prntscr.com/rsefh5
We used the same at the Cosmetics demo.
Is there anything else I can help you with?
Regards
Olga Barlow
Participant
April 3, 2020 at 16:27
Hello,
Theme and core plugin are updated.
Regards
Olga Barlow
Participant
April 3, 2020 at 16:18
Hello,
How did you update theme? Describe your actions step by step, please. You should not deactivate the theme during update!
Because it looks that you disabled theme and then activated it again. Then widgets go out of the correct areas and you need to go to Appearance > Widgets and move them from Inactive area to correct widget areas again https://gyazo.com/c6ec45f6348d4a8edda643743775af05
Regards
Olga Barlow
Participant
April 3, 2020 at 16:13
Hello,
Our support never removes or changes the user’s content without user confirmation. So, I’m sorry but that’s out of the question. Did you switch themes during theme update or reset any options/install content using theme options? Because that could be the reason of the described problem.
Regards
Olga Barlow
Participant
April 3, 2020 at 16:08
Hello,
Did you press the install default demo button again after your changes http://prntscr.com/rsdddb ? Because if you go through the setup wizard again or install the demo version again all your changes will be reset to default.
How did you update the theme: using manual way via FTP or from Dashboard > Update theme or using any additional plugin for these purposes?
Did you switch between themes on your site? Very ofter switching between themes messes the widgets.
Regards
Olga Barlow
Participant
April 3, 2020 at 15:26
Hello,
If you cleared the cache and everything works fine then we don’t need access.
Regards
Olga Barlow
Participant
April 3, 2020 at 13:20
Hello,
1) Log in to your Cloudflare account to allow to flush CDN cache http://prntscr.com/rs9qeb
2) Provide us with FTP access.
Regards
Olga Barlow
Participant
April 3, 2020 at 13:07
Hello,
I have updated theme to the latest version where bug with the product alignment at the category page was fixed. Keep masonry option enabled if you want to use Brands list element http://prntscr.com/rs9f72
Regards
Olga Barlow
Participant
April 3, 2020 at 09:15
Hello,
I have visited your site and core plugin is updated. You can update Royal core via WP Dashboard > Updates > click Check again button and then choose plugin to update. Or manually via FTP using plugin archive from the Downloads page https://www.8theme.com/downloads
But 2 required plugins were not installed http://prntscr.com/rs4d37
Always update theme and plugin in a bundle. Don’t update just theme or just plugin.
Also, we would recommend you to use the staging site to test update. Then if everything is ok update the production site. In this case your production site won’t be down and you won’t lose any client.
Is there anything still wrong at your site?
Regards
Olga Barlow
Participant
April 3, 2020 at 08:56
Hello,
You can edit breadcrumbs function in child theme but you should have PHP skills and experience of WordPress theme customization. Additional customization is outside the scope of our support.
1) Our theme does not have option to edit page that you get when no products/posts found. It’s possible only by additional customization. You can submit customization request here.
2) Widgets of the shop sidebar you can edit at the Appearance > Widgets > Shop sidebar widget area. But WooCommerce does not display filters if there are no products at the category that have these attributes.
P. S. We found that page is down once this image 一條龍-96.png is used as the tab image. We thought that the problem is related to the image title and tried to re-upload it with another title but got the following error https://prnt.sc/rro08c Suppose the problem is related to the server-side, not to our theme. So, you need to talk with your hosting support to solve the problem.
Regards
Olga Barlow
Participant
April 2, 2020 at 15:59
Hello,
Why don’t they provide logs? What did they answer about logs?
Can’t log in http://prntscr.com/rrn7p5
And actually we don’t need your cPanel. We need FTP + error logs. We won’t be able to find the reason of the issue without error logs.
Besides, you are using cache and CDN. Try to disable both and check if it helps. As I can see the shop page works fine, so it seems problem is related to some content of the home page.
Regards
Olga Barlow
Participant
April 2, 2020 at 15:55
Hello,
1) Comment out the out of date files in the child theme and copy the latest versions of these files to your child theme. Edit the latest versions of files and add the changes you previously added to files that are out of date.
3) Don’t understand your question. What text files are you talking about? WP theme does not include text files, only PHP, JS, CSS and .pot file(to allow theme translation). Check theme docs to find out how to translate theme https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
Translation files include hardcoded strings. All the texts that you add via theme options (like my account text) should be changed via theme options.
5) https://www.w3schools.com/css/ Who customized theme for you? You have the custom CSS code in the child theme style.css.
6) Check the alignment now.
7) Use Theme Options > WooCommerce > Shop > Product style options to enable/disable elements http://prntscr.com/rrn39k
8) This is the product name and it’s too long to show it full, so system cut the product title. If you want to disable Sticky add to cart bar go to Theme Options > WooCommerce > Single product > disable Sticky add to cart option.
