Hello,

We found that problem is related to this option http://prntscr.com/rsuuox Once we disable it everything works fine. Our developers are working on your site to find out which part of your product conflicts with that option and causes the error with the product sliders.

By the way, during checking your products we found that you use png images with big resolution and every image takes 3-6Mb – it’s a huge size. Your site will be very slow! Don’t use png format for such images, convert them to jpg and use optimization services in addition, for example, https://tinypng.com/, it will allow you to reduce image size from 5Mb to 200kb, compare https://gyazo.com/fd8d23022e967c1afb44e73e18d73126
You can do this until we fix the problem with the product sliders.

Regards

Hello,

That error means that you updated XStore core plugin but did not update XStore theme to latest version 6.3. Go to Dashboard > Updates > update XStore theme to version 6.3. Never update XStore core plugin without theme update because this plugin requires the appropriate version of theme and both theme and plugin should be updated together https://xstore.8theme.com/update-history/

Regards

Hello,

You are welcome.

Regards

Hello,

Theme update replaces just files, it does not replace any tables/data in the DataBase to remove content. So, your issue 100% is not related to theme update. That’s why we can’t restore content because theme update does not work with content in DB, only with files.

Regards

Hello,

This is the reason of the broken widgets. It does not depend on the theme but on WordPress itself. If you want to switch theme always open widgets in new browser tab as the backup to be able to move widgets back once they are messed up after switching.

Regards

Hello,

Go to Theme Options > WooCommerce > Single product > Single product layout > disable prev/next products option.

Regards

Hello,
1) Auto-update is available for the parent theme only. Not for the child theme because child theme is your custom theme, we are not responsible for your child theme
3) The translation is missing http://prntscr.com/rsejel
5) Take our apologies but we don’t teach the customers. If you want to learn CSS there are a lot of courses.
Theme support helps with theme settings, we don’t guide user on how to edit his own custom CSS.
7) Don’t see mentioned issue http://prntscr.com/rselq1 and http://prntscr.com/rsemd3
8) Too long titles do not look good at that area that’s why we added limit.

NEW ITEMS:
A) Static Block was missing http://prntscr.com/rsgzly We have added it back
B) You can manage themes via Appearance > Themes. Leave XStore theme, child theme and any of the default themes. You can remove other themes if you don’t need them anymore.
C) We don’t speak your language, so I don’t understand what’s there. Anyway, this is the WooCommerce plugin message, not our theme message. Check the WooCommerce forum with this question.
D) Have you already moved all the changes from the staging site to live? Themes, plugins, theme options should be copied from the staging site to the live.
E) We can answer questions related to our theme. Questions related to WordPress or WooCommerce or other plugin settings are outside the scope of our support. Also, I don’t understand NL, so I don’t understand the information you provided on the screenshot.
F) Check the plugins, probably you need to enable mentioned plugins to get those tabs
G) I think it would better to update theme and all the necessary plugins at the live site than copy orders to staging. Once everything is ok at the staging site provide us with dashboard and FTP access to live site and we’ll update everything there.

Regards

Hello,

Theme and core plugin are updated.

Regards

Hello,

Our support never removes or changes the user’s content without user confirmation. So, I’m sorry but that’s out of the question. Did you switch themes during theme update or reset any options/install content using theme options? Because that could be the reason of the described problem.

Regards

Hello,

If you cleared the cache and everything works fine then we don’t need access.

Regards

Hello,

I have updated theme to the latest version where bug with the product alignment at the category page was fixed. Keep masonry option enabled if you want to use Brands list element http://prntscr.com/rs9f72

Regards

Hello,

You can edit breadcrumbs function in child theme but you should have PHP skills and experience of WordPress theme customization. Additional customization is outside the scope of our support.

Regards

Hello,

Probably it was Hidden sidebar option http://prntscr.com/rrqxhz

Regards

Hello,

Yes, create mega menu using Static Block and then add the custom CSS to make it full width.

Regards

Hello,

Watch the video tutorial if you need to update theme https://youtu.be/xMEoi3rKoHk
Also, watch the other tutorials if you need to install demo content or set up other functions https://www.youtube.com/playlist?list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3

Regards