Woopress theme update not working - by Sahilsharma_bs

This topic has 6 replies, 2 voices, and was last updated 3 years, 11 months ago ago by Olga Barlow

  • Avatar: Sahilsharma_bs
    Sahilsharma_bs
    Participant
    March 30, 2020 at 09:28

    Hello there,
    I am trying to update my copy of woopress. The theme can be updated and then it says me to update woopress core which throws error:

    Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    The installed copy of theme was added by a freelancer of fiverr but we have bought our own license now.

    If i make the update , delete the old woopress core and reinstall the updated plugin, my updates on some pages are getting lost and the “theme options” under WordPress shows an error:–

    You are not allowed to access this page.

    Please assist

    5 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 30, 2020 at 18:29

    Hello,

    Update error appears because your theme was activated at other domain that you use it now. So, go to WooPress settings > deactivate theme and activate it again using your own purchase code. After that you’ll be able to go to Dashboard > Updates > and update theme and plugin to latest versions.
    Or provide us with WP Dashboard and FTP access to your site and we’ll check and help you.

    Regards

    Avatar: Sahilsharma_bs
    Sahilsharma_bs
    Participant
    April 3, 2020 at 10:42

    Hello sir,
    I tried it but it does not seem working that way too. Many important updates are lost as well as ” theme options ” remains inaccessible.

    Please assist with the update once.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 3, 2020 at 13:20

    Hello,

    1) Log in to your Cloudflare account to allow to flush CDN cache http://prntscr.com/rs9qeb
    2) Provide us with FTP access.

    Regards

    Avatar: Sahilsharma_bs
    Sahilsharma_bs
    Participant
    April 3, 2020 at 13:47

    Hello,
    Thanks. I see you people did make a child theme. The update seems successful. I cleared cache from cloudflare

    Do you people still need access to ftp ?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 3, 2020 at 15:26

    Hello,

    If you cleared the cache and everything works fine then we don’t need access.

    Regards

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