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Viewing 30 posts - 17,431 through 17,460 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 6, 2020 at 20:09

    Hello,

    Sorry for the delay in answering.
    1) You can manage min-height of the product titles using the following custom

    .content-product .product-title a {
        line-height: 2.5ex;
        min-height: 5ex;
    }

    but take into account that some of your products have the variation colors, other – not. It also affects the height of the product in general. So, you may disable product color using theme options if you want.

    2) Don’t understand your message about images. If you want to use product images 1000×1000 you need to create them, at this moment it’s smaller as I can see http://prntscr.com/sc4wrn . What advice do you need from our side for this?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 6, 2020 at 20:02

    Hello,

    Ok, sure.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 6, 2020 at 20:02

    Hello,

    Sync your theme translation https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ and check again. Mentioned strings should be in theme translation files.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 6, 2020 at 20:01

    Hello,

    We’ll be able to suggest you the element to use if you create mockup of your site and don’t know what will be better to use.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 6, 2020 at 19:58

    Hello,

    Check the following post https://docs.woocommerce.com/document/fixing-blurry-product-images/
    Our theme does not affect images in any way. Everything depends on your WooCommerce settings and how WP generates thumbnails.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 6, 2020 at 19:57

    Hello,

    How many products do you display there? Because I see that only 2 products available. Try to add at least 5 products to that slider.
    Portuguese version has a lot of products in that section, but English – not.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 6, 2020 at 19:55

    Hello,

    Provide us with WP Dashboard and FTP access to your site. But our developers are offline now. They will be available tomorrow only to check the problem with your plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 6, 2020 at 19:52

    Hello,

    Do you want to change menu links color? Do I understand you right?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 6, 2020 at 19:46

    Hello,

    Follow the instructions https://perfmatters.io/docs/disable-woocommerce-reviews/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 6, 2020 at 19:44

    Hello,

    Did you add the code mentioned in instructions to child theme functions.php? Did you copy the files mentioned in the documentation to child theme? Do you use default layout or single product builder?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 6, 2020 at 19:41

    Hello,

    1), 3) Provide us with WP Dashboard and FTP access to your site and links to pages/products where we’ll be able to check the issues.

    2) Do you want to show the product variations below the meta on the single product page?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 6, 2020 at 19:30

    Hello,

    Take my apologies but I have replaced just one file that could not affect widgets.
    I have added product categories, price filter and filter by color to that area.
    If you want to add any other widgets to that area go to Appearance > drag and drop the necessary widgets to the Filter widget area.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 6, 2020 at 19:03

    Hello,

    We are very sorry that you face any issues using our theme.
    Individual site optimization is not included in our support, so we don’t have special optimization experts and that’s why I could give you link just to main tips https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
    Points that have bad grades http://prntscr.com/sc3mor are related to server settings and cache plugin settings.

    ” Text too small to read” – truly saying I don’t see too small text but maybe search console detects the revolution slider text as small text for example for mobile device http://prntscr.com/sc3ny9 Try to edit slider layers and change the font-size.

    Viewport not set to “device-width” – I see that it’s set when inspect the site http://prntscr.com/sc3k0o

    Can tell you nothing about sitemap_index.xml because it’s SEO specialists area. We are theme support and can help you only with theme options, theme elements.

    If you need advanced help of the optimization experts you can submit request to WPKraken team.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 6, 2020 at 18:51

    Hello,

    How many products do you display there? Because I see that only 2 products available. Try to add at least 5 products to that slider.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 6, 2020 at 18:49

    Hello,

    I suppose that issue was related to cache plugin that you used. I have disabled Autoptimizer and activated W3 Total cache and don’t see the mentioned problem. Check from your side.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 6, 2020 at 18:37

    Hello,

    Ok. Do you have an examples that you like?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 6, 2020 at 18:36

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 6, 2020 at 18:31

    Hello,

    Unfortunately, I still get the error. Provide us with FTP access to your site to check in more detail and help with this issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 6, 2020 at 18:28

    Hello,

    Ok, I’ll pass this information to our developers.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 6, 2020 at 18:27

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 6, 2020 at 18:27

    Hello,

    Theme is not translated http://prntscr.com/sc30j9
    The same situation with the plugin http://prntscr.com/sc310c

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 6, 2020 at 18:23

    Hello,

    XStore also uses the WPBakery page builder to create page content, so migration won’t be very difficult I think. But you will need some time to migrate of course.
    You may try migration at the staging site first to check the results, to test everything. And them move it to production.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 6, 2020 at 18:21

    Hello,

    Unfortunately, neither contact form privacy policy nor registration have the checkbox, only simple text message like the default WooCommerce privacy http://prntscr.com/sc2u4z

    I have passed this task to our developers and they will try to add it in one of the next updates. But don’t have information when it will be released. If you need checkbox we would recommend you to use Contact Form & plugin to create contact form, there you’ll be able to add multiple email addresses.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 6, 2020 at 17:58

    Hello,

    Yes, no problem. Buy the XStore theme and then submit refund request for the Legenda theme https://themeforest.net/refund_requests/new

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 6, 2020 at 17:57

    Hello,

    1/ Problem with fonts, icons are related to server settings because there are errors about “blocked by CORS policy” http://prntscr.com/sc2bl8 It’s not related to PHP version, so you can update your production site. Contact your hosting provider to fix this.

    2/ http://prntscr.com/sc2g3m don’t see problem with the logo.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 6, 2020 at 16:39

    Hello,

    1) Could you explain what exactly is not suitable for you in your drop-down menu? http://prntscr.com/sc0rri It’s simple list of subitems? Would you mind explaining in detail what exactly you want to achieve or provide screenshot of the issue? You may use https://app.prntscr.com/en/index.html tool to make and share screenshots.

    2) Did you read the Yellow pencil plugin documentation? https://yellowpencil.waspthemes.com/documentation/ It has a single custom (for the current page only) and a global custom https://gyazo.com/695598219874dfeb82376e25eeac36ac As I can see you added single custom only. Any styles at the global custom.

    3) Shop page does not have any content. WooCommerce shop page is archive page it displays products there because you set it as the shop page in the WooCommerce > Settings > Products. You can’t edit product styles on the shop page using Elementor. If you want to edit shop page layout use Theme Options > WooCommerce > and check the options, there are a lot of settings for different aspects of the shop page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 6, 2020 at 13:38

    Hello,

    You can do this using conditions of the product builder http://prntscr.com/sbwto1

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 6, 2020 at 13:10

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 6, 2020 at 09:52

    Hello,

    1) We are working on API. It’s in processing.
    2) To disable our variation gallery go to Theme Options > WooCommerce > Single product > Variation gallery > off.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 6, 2020 at 09:28

    Hello,

    Do you use cache plugin? Try to clear cache.
    Provide us with a temporary WP Dashboard and FTP access to your site. And provide me a few strings in form “Enlish” > “Your translation” to test it for you once we log in.

    Regards

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Viewing 30 posts - 17,431 through 17,460 (of 30,391 total)
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