Forum Replies Created

Viewing 30 posts - 17,281 through 17,310 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 18:48

    Hello,

    This is not the header, it’s simple page content http://prntscr.com/sfibl1 And heading is just disabled in page settings http://prntscr.com/sfic7p

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 18:46

    Hello,

    I have updated the theme on your site to the latest version and also updated products and don’t see the mentioned issue anymore.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 18:41

    Hello,

    The mentioned text was not translated in theme translation http://prntscr.com/sfi631
    Please, go to Loco Translate > Themes > WooPress > edit your translating and translate all the missing strings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 18:24

    Hello,

    Add the following custom code to Theme Options > Custom CSS

    .languages-area .lang_sel_list_horizontal#lang_sel_list {
        height: auto;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 18:19

    Hello,

    In case you want to load local fonts, you can download the necessary font from the Google fonts and upload it to Theme Options > Typography > Custom Font http://prntscr.com/sfhrdx After that choose that local hosted font in the Typography settings http://prntscr.com/sfhrxo

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 18:13

    Hello,

    Problem is caused by the Lazy-load images option of the Autoptimize plugin http://prntscr.com/sfhj0r Keep it disabled.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 17:59

    Hello,

    1) Go to Appearance > Widgets > add the empty text widget to the Left side top bar widget area.

    2) Go to Pages > edit your home page > edit the first row and remove the padding-top that you added for your row http://prntscr.com/sfheh5

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 17:54

    Hello,

    1a) http://prntscr.com/sfh8pj I checked your site and don’t understand what you are trying to implement taking into account screenshot you provided. Could you, please, provide us screenshot and highlight things you want to change/move and where?

    2) There is no such option in our theme. You may submit customization request here because additional customization is not included in basic support https://themeforest.net/page/item_support_policy

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 17:45

    Hello,

    1) Site that you provided is not built using our theme. If you want to add any info message you can use Promo text or Custom HTML element of the header builder http://prntscr.com/sfh2zj

    2) Don’t understand your question. Have you already installed the child theme that we provided in the theme package? https://www.8theme.com/documentation/docs/child-theme/ If yes, then functions.php file comes with a child theme and you don’t need to load it anywhere.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 17:36

    Hello,

    “for elements under the product name on collection pages” – could you, please, explain to me in more detail what do you mean by “collection pages” and what elements do you mean? Maybe provide screenshots for better understanding. Because you mentioned default WooCommerce hooks and that we included and use in our theme. So, I don’t understand what are you trying to implement to give you the correct answer.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 17:30

    Hello,

    What menu element did you use in your header builder http://prntscr.com/sfguep Main menu or something else? Can you provide us with WP Dashboard access to check?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 17:27

    Hello,

    I see that icon code is missing http://prntscr.com/sfgsk7 Could you, please, provide us with WP Dashabrod and FTP access to your site to check the issue in more detail?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 17:24

    Hello,

    You forgot to add the units http://prntscr.com/sfgqt0

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 17:22

    Hello,

    We tried the email that you provided https://gyazo.com/932e0d561c339271631302086f1c9018 and were blocked http://prntscr.com/sfgp1a Seems it was incorrect.

    Contact your hosting provider support to get information about the staging site. It could be different depending on the hosting, so I can’t be sure about this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 17:19

    Hello,

    Could you provide us with a link to your site? I’m not sure that fully understand what format you are looking for. Are you talking about RTL demo content? Why do you need it if you just need to enable RTL language, import the default demo or any other demo you like and it will be displayed in RTL mode? You will just need to replace texts with your own texts.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 17:16

    Hello,

    Yes, you need to add the customizer strings to the string translator.
    Go to WPML > String Translator > scroll down and click at the translate admin texts http://prntscr.com/sfgiu6 After that find theme mods xstore http://prntscr.com/sfgjp3 > find strings you need to translate inside that area check them to add to your translator. After that you’ll be able to translate them as all the other strings from the strings translator. Provide us with the WP Dashboard access if you can’t find these strings.

    Regards

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 17:11

    Hello,

    Go to Theme Options >Mobile panel > enable and add the links you what to show there.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 17:09

    Hello,

    We are glad that you sorted out.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 17:06

    Hello,

    Take my apologies.
    You set the large size in the settings http://prntscr.com/sfgd27 not the medium and your images are smaller http://prntscr.com/sfgavx than the large size that you set in the WP settings http://prntscr.com/sfgc8c
    If you set medium size you’ll get the blurred images http://prntscr.com/sfgdqf because medium size 300×300 will be stretched to block size 473×473.
    So, could you explain to me what are you trying to achieve?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 16:48

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 16:44

    Hello,

    You are using the WPBakery builder for your post content, so, please, add the excerpt for your posts in other case some missing close tag generated by the auto excerpt could cause the issue with the post layout.
    Also, SEO does not recommend using of the multiple h1 tags at the page http://prntscr.com/sffwtf h1 tag should be used only once.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 16:27

    Hello,

    Provide us with FTP access to your site, please, to fix the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 16:15

    Hello,

    Don’t choose to show the slider in the shop page settings instead of the breadcrumbs http://prntscr.com/sffd0w Check the product now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 16:11

    Hello,

    1) Go to Theme Options > Styling > change the main color to any other than white.
    2) You are welcome.
    3) Provide us with WP Dashabord access to your site. We’ll check.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 16:07

    Hello,

    Did you get the noindex for your site only when our theme was activated? Did you check this issue with the default WP theme? I suppose you just enabled option “noindex” something in the plugin settings. We would suggest you to contact plugin author about this because they already had similar requests https://wordpress.org/support/topic/xml-sitemap-x-robots-tag-noindex-follow/
    We can help you only with issues related to our theme options, not to third-party plugins. In case you need help with the third-party plugins contact plugin author.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 16:01

    Hello,

    If you want to add the banner for the category only then go to Products > Categories > edit the category and use the product category description field to add the custom content (text, HTML or Static Block shortcode) and don’t add the banner to shop banner area in theme options.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 15:58

    Hello,

    What exactly is broken? Could you provide screenshots, please, for better understanding?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 15:56

    Hello,

    Check the WooCommerce documentation how to set up the shipping methods https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/shipping/core-shipping-options/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 15:52

    Hello,

    I can’t give you code to fix it by screenshot only. Provide me with a link to this page to inspect it and give you a solution.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2020 at 15:44

    Hello,

    Exclude responsive.css and large-resolution.css from minification and combination. There are no other recommendations at this moment.

    Regards

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Viewing 30 posts - 17,281 through 17,310 (of 30,337 total)
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