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Product Image Not Displaying - by Plor - on WordPress WooCommerce support

This topic has 5 replies, 3 voices, and was last updated 3 years, 11 months ago ago by John Holden

  • Avatar: Plor
    Plor
    Participant
    May 8, 2020 at 19:49

    When clicking on a thumbnail in a single product page, the images doesn’t show up. This appears to be the case with the food stores, but not the other ones. In computer store the image displays appropriately in a slider, where you can go to the next image. I’m sure this must be a setting someone that I cannot find. I have been search and trying for almost 3 hours!!!

    #236594 Copied Theme version: 2.3.3 WooCommerce version: 4.1
    4 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 8, 2020 at 19:52

    Hello,

    Update theme to latest version 6.3.3 http://prntscr.com/sdcz1g and XStore core plugin to version 2.3.3.
    Video tutorial here https://youtu.be/xMEoi3rKoHk
    Provide us with WP Dashboard and FTP access in the Private content area only after theme update, please.

    Regards

    #236595 Copied
    Avatar: Plor
    Plor
    Participant
    May 8, 2020 at 19:59

    I have done so twice. can you please check again. Still now working, but now i have chevrons on image!!!

    #236596 Copied
    Avatar: Plor
    Plor
    Participant
    May 8, 2020 at 20:36

    This has been updated to 6.3.3 but still now working properly. please advise!!!

    #236600 Copied
    Avatar: John Holden
    John Holden
    Support staff
    May 9, 2020 at 06:42

    Hi,

    Please send:

    – FTP info (server, username, password, port)
    – Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,

    #236618 Copied
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