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Menu button not working in mobile ( 3 bar )

This topic has 7 replies, 2 voices, and was last updated 3 years, 11 months ago ago by Olga Barlow

Rohith VR

Participant

May 8, 2020 at 17:14

menu button not working in mobile. ( working in browser mobile mode )

#236560 Copied Theme version: Version: 6.3.3 WooCommerce version: Version 4.1.0

6 Answers

Olga Barlow

Support staff

May 8, 2020 at 17:50

Hello,

We have checked using the real device and don’t see issues https://gyazo.com/0feeb654fb540425def4c43004b947cd

What device do you use and what browser?

Regards

#236572 Copied

Rohith VR

Participant

May 8, 2020 at 18:32

Poco F1 ( POCOPHONE F1 ) chrome browser. ( working in default browser )

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Olga Barlow

Support staff

May 8, 2020 at 19:29

Hello,

Try any other mobile device. Do you still the mentioned issue? Because we also tested using Chrome and any issues as you can see. So, maybe that is just a local glitch. Do you use up to date version of Chrome?

Regards

#236588 Copied

Rohith VR

Participant

May 9, 2020 at 11:30

here is the issue. chrome latest version.

https://www.dropbox.com/s/nre78gfwdpnqnpz/VID_20200509_155324.mp4?dl=0

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Rohith VR

Participant

May 9, 2020 at 12:39

when i disable the mobile panel, then its working fine on mobile.

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Olga Barlow

Support staff

May 12, 2020 at 11:16

Hello,

“chrome latest version.” – can you tell me what version? Maybe provide a screenshot.
Did you try the mobile menu using another device?
We should be able to replicate the issue from our side using a mobile device to find the reason of the problem and fix it. We won’t be able to fix the problem by the video in case we can’t test the issue and all the possible fixes using our mobile devices.

Regards

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