You can use the same license for the same project on the other domain. But if you start new project you need the new license.
Regards
Olga Barlow
Participant
June 1, 2020 at 06:35
Hello,
You can use forum@8theme.com to create account. Also, check and provide server error logs.
Regards
Olga Barlow
Participant
May 31, 2020 at 18:55
Hello,
I have passed your issue to our developers. I’ll inform you once they fix the issue.
Regards
Olga Barlow
Participant
May 31, 2020 at 18:24
Hello,
You provided access to empty directory http://prntscr.com/sr777r
Please, change the destination folder of the FTP user, we need access to your WP installation.
1) This is XStore theme forum. You posted screenshot from the WooPress theme.
2) Go to Dashboard > Updates > press check again button. Let me know if it fixes the issue.
Regards
Olga Barlow
Participant
May 31, 2020 at 13:19
Hello,
If your server has correct settings then you just need to change permalink settings to Post name instead Date structure and save settings. All the other things (changes in .htaccess file etc) will be applied automatically. In case your server has permission limits then you will need to contact your hosting provider. Our theme does not change the permalink settings after installation or demo content import.
Regards
Olga Barlow
Participant
May 30, 2020 at 20:25
Hello,
You are welcome.
What banner width do you want to increase? Could you provide us with the link to your site and screenshot for a better understanding?
Regards
Olga Barlow
Participant
May 30, 2020 at 20:22
Hello,
Masonry Media grid is the default element of the WPBakery plugin. WPBakery uses the PrettyPhoto library for the lightbox. Unfortunately, WPBakery does not have any options to choose another library. Probably, it’s possible to change by additional customization, but not sure. You may submit customization request here.
Regards
Olga Barlow
Participant
May 30, 2020 at 20:17
Hello,
Go to Theme Options > Facebook Login > clear the App ID and App Secret fields.
Regards
Olga Barlow
Participant
May 30, 2020 at 20:16
Hello,
You are welcome.
Regards
Olga Barlow
Participant
May 30, 2020 at 20:03
Hello,
That was some compatibility issue with the Elementor sliders. We’ll include the fix in the next theme update, so don’t worry about this.
Regards
Olga Barlow
Participant
May 30, 2020 at 19:50
Hello,
Try again. We had temporary problems with our SSL certificate that caused the mentioned issue. It should be fixed now.
Regards
Olga Barlow
Participant
May 30, 2020 at 19:49
Hello,
Try again. We had temporary problems with our SSL certificate that caused mentioned issue.
Here you can watch how to create mega menu https://youtu.be/f07MBdnFPfk
Regards
Olga Barlow
Participant
May 30, 2020 at 19:19
Hello,
Check now.
Regards
Olga Barlow
Participant
May 30, 2020 at 17:53
Hello,
Could you, please, provide us with FTP access to your site? We need to check the problem in more detail.
Regards
Olga Barlow
Participant
May 30, 2020 at 17:42
Hello,
Oh, sorry. We’ll fix it soon. Utill this fixed, we removed all the URLs.
Regards
Olga Barlow
Participant
May 30, 2020 at 17:21
Hello,
Provide us with the temporary WP Dashabord access to your site and we’ll help you with theme installation. Also, tell us what demo content you want to install.
Site URL is hidden for the other users http://prntscr.com/sqcmdp It’s visible only for topic creator and support staff. Also, if you add the site URL to the Private content area other users don’t have access to this, only you and support staff. If you found your site URL anywhere out of the private content, could you, please, provide me link to that topic?
Regards
Olga Barlow
Participant
May 29, 2020 at 23:08
Hello,
If you want to use the third-party plugin to add brands (Yith brands in your case) you can do this. But then our options for brand won’t work for this plugin. You need to choose the brand position using plugin options if plugin has them and you can even disable our built-in brand options from the Theme Options > WooCommerce > Shop Elements > Brands > Off.
So, does the third-party plugin has the option to display brands before the product title? Does it work with the default theme, Storefront for example? Do you use one of the default product layouts or single product builder?
Regards
Olga Barlow
Participant
May 29, 2020 at 23:02
Hello,
1) When you install the version that has a lot of images sometimes server timeout is not enough to import all the media that demo includes. We can do nothing with it, unfortunately. But check the imported version. Do you have a lot of missing images?
2) “Home banners” is not the demo but home page only and yes, you followed the right way using Page Importer. If you provide us with temporary WP Dashabord access to your site we’ll help you to create that section.
Sorry for these inconveniences!
Regards
Olga Barlow
Participant
May 29, 2020 at 22:57
Hello,
We are working on documentation. It will be finished within next 2 days. I’ll send you link once get the published version.
Regards
Olga Barlow
Participant
May 29, 2020 at 22:56
Hello,
Quform plugin has some issues with the TGM updater that is used to update plugins. We are working with plugin developers to fix this issue ASAP. Take our apologies for this inconvenience!
You can update theme using archive from the Downloads page via FTP. Or disable it, remove and install again using Plugin installer and you’ll get the updated version.
Regards
Olga Barlow
Participant
May 29, 2020 at 22:38
Hello,
Thank you for using our theme!
Could you, please, provide us with temporary WP Dashabord access to your site and explain in details with links(screenshots) what header and where you want to show? We’ll check and help you.
Regards
Olga Barlow
Participant
May 29, 2020 at 15:16
Hello,
Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem. Sorry for this inconvenience.
Regards
Olga Barlow
Participant
May 29, 2020 at 15:14
Hello,
I see. I suppose it’s related to compatibility with Quantities and Units for WooCommerce plugin. I have passed your issue to our developers and I’ll inform you once we fix the problem.
Regards
Olga Barlow
Participant
May 29, 2020 at 10:18
Hello,
Sorry but as I can see the password is the same and it does not work https://gyazo.com/92bd49e5d8b8855f8b756bb96161b989
Could you, please, create a separate account (Users > Add new ) for our support only and provide us with correct credentials.
Regards
Olga Barlow
Participant
May 29, 2020 at 10:16
You are welcome. Feel free to create a new topic if you have any other questions.
