Forum Replies Created

Viewing 30 posts - 16,771 through 16,800 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 1, 2020 at 20:25

    Hello,

    Search for these string in the theme translation file and translate them. It should be there.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 1, 2020 at 20:24

    Hello,

    We have removed your custom code because it caused more problems than fixes.
    1) I have limited the MailChimp width using columns layout
    2) added some custom to change the hover state and padding http://prntscr.com/srw8eb
    3) Added class to align elements http://prntscr.com/srwixj

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 1, 2020 at 19:19

    Hello,

    1) Download theme translation files https://www.8theme.com/forums/xstore-wordpress-support-forum/xstore-translation-files-sharing/ and place them to wp-content/languages/themes
    2) Update translation files with current theme version https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/
    3) Finish translation of theme https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ + don’t forget to translate XStore core plugin using Loco Translate.

    Let me know if you need any help after these steps.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 1, 2020 at 19:09

    Hello,

    Thank you for using our theme!
    These mega menu items were created using static blocks. So, to translate them or edit layout edit appropriate static blocks. Don’t forget to enable the WPBakery editor for the static blocks. Watch our video tutorial on how to create mega menu using Static Blocks https://youtu.be/f07MBdnFPfk

    If you need any other detailed instructions let me know.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 1, 2020 at 16:15

    Hello,

    Add also this code in addition to the existing

    .content-product .product-content-image img {
        max-height: 250px;
        width: auto;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 1, 2020 at 16:12

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 1, 2020 at 16:12

    Hello,

    The support member who will work on your issue is from Ukraine.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 1, 2020 at 15:54

    Hello,

    I sent the style.css file to fix the font awesome font but star.woff is not our theme font. What is the full path to file?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 1, 2020 at 15:20

    Hello,

    Check the sidebars now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 1, 2020 at 15:16

    Hello,

    Try to disable that option and check if it helps. If that option is enabled it means you allow switching between slides using mouse scroll. So, instead of scrolling down, you switch the slides. It looks that this option does not work in Chrome but works in Safari.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 1, 2020 at 15:05

    Hello,

    Go to Slider settings and check if Mouse Scroll Navigation option is disabled http://prntscr.com/srq78x

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 1, 2020 at 14:18

    Hello,

    What about this part of code http://prntscr.com/srp431 Have you added it or missed?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 1, 2020 at 14:16

    Hello,

    Thank you for using our theme!
    Go to Theme Options > Header Builder > edit cart element > choose Off-Canvas type http://prntscr.com/srp2pu and choose the position of the off-canvas http://prntscr.com/srp2zp

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 1, 2020 at 14:13

    Hello,

    There is no option for this, unfortunately. Yse below code to change it (Theme Options > Custom CSS)

    .et_b_header-menu.et_element-top-level .item-design-dropdown .nav-sublist-dropdown ul > li > a:hover, .et_b_header-menu.et_element-top-level .item-design-dropdown .nav-sublist-dropdown ul > li.current-menu-item > a {
        color: #df5461;
        opacity: 1;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 1, 2020 at 12:24

    Hello,

    Check the documentation https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
    Use Loco Translate to translate the XStore Core plugin (for mini cart and other header texts) and also the XStore theme for other texts.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 1, 2020 at 12:20

    Hello,

    Great. We made js changes.
    Copy the theme folder from the test environment to production. Fix also will be included to the next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 1, 2020 at 12:18

    Hello,

    Do you have any cache plugin installed? Did you clear the browser cache because the browser cache the CSS files? https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn/RK%3D2/RS%3DzwqaryCReNAACSfd_oYYPpX0_tw-

    Theme Options and WPBakery custom creates inline styles not the css file that’s why you can see them immediately.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 1, 2020 at 12:15

    Hello,

    Add the below custom to Theme Options > Custom CSS

    .content-product .product-content-image {
        min-height: 250px;
        display: flex;
        align-items: center;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 1, 2020 at 12:07

    Hello,

    Enable WPBakery builder for the Static blocks and edit the content of the Static Block. Watch video tutorial https://youtu.be/gY-x4m47Duo

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 1, 2020 at 12:05

    Hello,

    Unfortunately, we don’t have such option in our theme. You can try to implement this by additional customization. Contact WP Kraken team if you need help with additional customization because additional customization is out the scope of our support https://themeforest.net/page/item_support_policy .

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 1, 2020 at 11:55

    Hello,

    What code has changed? If you added the code mentioned in that topic but it does not suit your needs and display the products from the other categories than you want you can contact WP Kraken team if you need help with this because customization is out the scope of our support.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 1, 2020 at 11:47

    Hello,

    Disable the crop for the images from Theme Options > WooCommerce > Product images and after that provide us with link to your shop page. We’ll check and give you custom code to help you with your issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 1, 2020 at 11:44

    Hello,

    We have fixed the problem. Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 1, 2020 at 11:14

    Hello,

    You can implement this using the Revolution slider. Create 2 shapes with the necessary colors and transform them http://prntscr.com/srl3s6 Then add the people layers and group with text layers https://www.themepunch.com/slider-revolution/layer-groups/ .

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 1, 2020 at 10:58

    Hello,

    There is some JS error causes issues with the menu http://prntscr.com/srku1k
    The error appears when Variation Swatches for WooCommerce – Pro plugins enabled. Please, provide us with FTP access to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 1, 2020 at 10:13

    Hello,

    Our developers checked the issue and unfortunately, we can’t add compatibility of the single product builder with that plugin for the quote request. If you want to use that plugin then use one of the default templates or customize them using a child theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 1, 2020 at 09:56

    Hello,

    Go to Theme Options > WooCommerce > Shop elements > Brands > Choose the location of the brands > Above the short description or In product meta http://prntscr.com/srjjzp
    If it does not help use etheme_single_product_brands() function to display brands.

    Regards

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 1, 2020 at 09:53

    Hello,

    1) BE ATTENTIVE and don’t place the private information in general message area because all the visitors have access to that information! Use the Private content area http://prntscr.com/srjgm6 to provide private info.

    2) When we follow the link you provided we get 403 error http://prntscr.com/srjfv5 Do you have any limits for the connections from the other countries? Any black list?
    3) Provide us with FTP access to your site. We need to enable WP debug and then make changes in theme files to fix the issue depending on the errors you provide. We won’t be able to help you without FTP(or SFTP) access.
    4) Provide us with server error logs that you get on your site while enabling plugin + our theme.

    Waiting for your reply to proceed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 1, 2020 at 09:32

    Hello,

    We have fixed the issue. Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 1, 2020 at 06:45

    Hello,

    Go to Theme Option > Header Builder > Header Templates > choose the version template from the drop down or any other suitable for you from the images list. If it doesn’t work for you then provide us with the temporary WP Dashboard access to your site.

    Regards

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Viewing 30 posts - 16,771 through 16,800 (of 30,391 total)
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