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Viewing 30 posts - 16,741 through 16,770 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 2, 2020 at 22:47

    Hello,

    Do you want to import this Revolution slider https://xstore.8theme.com/ from our demo http://prntscr.com/ssmtxg to your site?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 2, 2020 at 22:44

    Hello,

    If you use a built-in gallery option for the separate variations then you don’t need that plugin. If you prefer plugin functionality then you need it. But in this case, you need additional customization from the plugin author to make it work with our vertical gallery.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 2, 2020 at 22:42

    Hello,

    Then add the mentioned code.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 2, 2020 at 22:42

    Hello,

    Take our apologies if you faced any issues using our theme.

    Could you, please, provide us with a link to your site and temporary WP Dashboard access? We’ll check the issue and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 2, 2020 at 22:38

    Hello,

    Everything depends on styles you want to overwrite. Sometimes you just need to add more parent selectors, sometimes important is required. Everything depends on the parent styles.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 2, 2020 at 22:36

    Hello,

    Do you want to remove the space only or also the toolbar with sorting?
    To remove space add the below code to Theme Options > Custom CSS

    .wpb_revslider_element {
        margin-bottom: 0;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 2, 2020 at 22:34

    Hello,

    The version that you imported uses the multiple headers option https://youtu.be/BpeXfzNwkOc So, you need to change social links not just for the default header but also for the header that used for the front page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 2, 2020 at 22:32

    Hello,

    Whatsapp is a mobile extension, button appears on the mobile device and I don’t see the problem with that button on mobile http://prntscr.com/ssmk95
    Could you explain to me in more detail what is wrong with this? Share buttons you can on/off from Theme Options > Social sharing.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 2, 2020 at 22:25

    Hello,

    You are welcome.
    Do you want to remove the space only or also the toolbar with sorting?
    To remove space add the below code to Theme Options > Custom CSS

    .wpb_revslider_element {
        margin-bottom: 0;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 2, 2020 at 22:20

    Hello,

    Contact plugin author to get help with this question or check the plugin documentation.
    We don’t have such option in our theme, theme support is able to help only with issues related strictly to our theme and bundled plugin. Mentioned plugin is not bundled plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 2, 2020 at 22:18

    Hello,

    Unblock IP of our support member http://prntscr.com/ssmc6b Because it seems that it was blocked.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 2, 2020 at 22:12

    Hello,

    1) Provide us with FTP access to your site. We need to check files to find the reason of the issue.

    2) Unblock IP of our support member http://prntscr.com/ssmc6b Because it seems that it was blocked.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 2, 2020 at 19:37

    Hello,

    I see. Ok, I’m glad that you sorted out.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 2, 2020 at 14:16

    Hello,

    We fixed some issue with the product category conditions described here https://www.8theme.com/topic/multiple-headers-bug/#post-239447
    To show the header for the product category you need to add the appropriate conditions with all the categories you want to apply it for https://gyazo.com/c7bf42d46275c35cfad18124b01b7660
    Also, if you want to show it for pages add also the condition for the pages.

    We have changes conditions for the Snowmobile header, so edit it and add the conditions depending on your needs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 2, 2020 at 12:56

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 2, 2020 at 10:55

    Hello,

    Go to Pages > edit front page > edit WPBakery custom CSS http://prntscr.com/ss8tb6 > find below code and change the currency symbol

    .corpo-price-block h3:before {
        content: "$";
        font-size: 36px;
        vertical-align: top;
        font-weight: 500;
        position: relative;
        top: 5px;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 2, 2020 at 10:51

    Hello,

    Problem caused by Additional Variation Images Gallery for WooCommerce plugin. Once I disabled that plugin everything works fine.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 2, 2020 at 10:47

    Hello,

    Check the Truck header now. We have changes conditions for that header to show it for the truck category and menu subcategories and for the products of the track category.
    Let me know if this is what you wanted to achieve.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 2, 2020 at 10:07

    Hello,

    The Stor list page has sidebar because you have enabled it in the page settings https://gyazo.com/e76cb6db6dd94d198fa4f6895974a878 Sidebar should be disabled if you don’t want to show it there.
    Problem with the vendor page was related to styles of the Dokan plugin and classes for the sidebar block in combination with the theme styles. We have made some improvements and it will be included in next theme update.

    Question about vendors per row you need to address to Dokan plugin author, I’m not sure if they have option or shortcode parameter to change it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 2, 2020 at 09:58

    Hello,

    We have made some fixes. Check now, please. Let me know if everything works fine from your side.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 2, 2020 at 09:57

    Hello,

    I don’t see the mentioned issue http://prntscr.com/ss7lb6
    Please, provide us with a link to product where problem still persists.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 2, 2020 at 09:54

    Hello,

    Thank you for choosing our theme! Take my apologies for some delay in answering.

    1) Go to Theme Options > Custom CSS > find below code and remove it

    .single-product .fixed-content .woocommerce-Price-amount {
        font-size: 40px;
        font-family: Lora;
        font-weight: 400;
    }

    2) Change the text color of the bordered buttons https://gyazo.com/37bc83b32159d2700632404062095159

    3) Go to Theme Options > Custom CSS > find below code and remove it

    .archive .page-heading {
        background-image: url(https://xstore.8theme.com/demos/makeup/wp-content/uploads/sites/39/2017/06/Shop.jpg) !important;
        background-position: center center;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 2, 2020 at 09:26

    Hello,

    Thank you for the error log.
    3) Provide us with FTP access to your site. We need to make changes in theme files to fix the issue and make sure that everything works smoothly after that. We won’t be able to help you without FTP(or SFTP) access.

    And mentioned plugin also should be installed but deactivated.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 2, 2020 at 09:15

    Hello,

    1) Don’t create multiple translations https://prnt.sc/ss6b43 for the same theme.
    2) You did not update the translation and texts are not translated http://prntscr.com/ss6j14 https://gyazo.com/0b1d80fa54a860bef2e537cc665366a4
    I have translated the mentioned strings. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 2, 2020 at 08:46

    Hello,

    Take my apologies for the delay in answering. I’m working with my team to resolve the issue but we need more time. I’ll inform you once we fix the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 2, 2020 at 08:30

    Hello,

    Could you, please, provide us with temporary WP Dashboard and FTP access to upload an improved version of Legenda to your server?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 2, 2020 at 08:11

    Hello,

    Provide us with temporary WP Dashboard access to your site to check the settings and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 2, 2020 at 08:08

    Hello,

    You can export theme options from Theme Options > Export/Import (at the very bottom) > Download export file. After that you will be able to upload that file in the same area of the other site to import options.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 2, 2020 at 08:03

    Hello,

    Increase the width of the shapes to cover the whole sides area.
    Also keep in mind that example you provided is not our demo, so we are sorry but this is not our theme bug. If that layout was so critical for you you have had to clarify that moment before purchasing our theme.

    Check the layout of the kids version slider https://xstore.8theme.com/demos/kids Maybe it will be suitable for you then you’ll be able to import it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 1, 2020 at 21:57

    Hello,

    Provide us with WP Dashboard access, please. We’ll check and help you.

    Regards

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Viewing 30 posts - 16,741 through 16,770 (of 30,391 total)
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