Hello,
Go to Theme Options > Styling > Edit Dark buttons bg and text colors.
Regards
Hello,
Go to Theme Options > Styling > Edit Dark buttons bg and text colors.
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Hello,
Thank you for your report. We’ll fix this bug in the next theme update. Sorry for this inconvenience.
Regards
Hello,
Thank you for using our theme!
If I change the settings http://prntscr.com/swghyx I don’t see the issue https://gyazo.com/eefaea7fe7589f1b9d32ecfbd50fa340
But remember that if you change the settings you need to open the page using Elementor and re-save the changes to apply them. Then check the site.
Regards
Hello,
Unfortunately, scripts of our theme require jQuery to be first before they start to work, that’s why we call it in the head before loading of all the other content to be sure that there won’t be any issues with theme scripts. It can’t be moved to footer, sorry.
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Hello,
Thank you for choosing our theme!
1) Read our documentation and follow the steps described there https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
2) We can’t log in to your Dashboard to check the settings because the password is incorrect https://gyazo.com/b225cc5470674dba3408b3e71a042ea1
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Hello,
Check now, please.
Regards
Hello,
Did you follow my instructions step by step? Provide us with WP Dashboard access to your site.
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Hello,
You are welcome. It was not your fault, it was the issue with the global styles (inline-block display) of that element.
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Hello,
Take my apologies that you faced any inconvenience using our theme!
Provide us with a temporary WP Dashboard and FTP access to your site. We’ll check the problem in more detail and do our best to help you.
Regards
Hello,
Could you, please, provide us with temporary WP Dashboard access to your site and we’ll check the issue?
Did you translate XStore theme, XStore core plugin or just WooCommerce plugin?
Regards
Hello,
Could you, please, provide us with temporary WP Dashboard access to your site and we’ll check the issue?
Did you translate XStore theme, XStore core plugin or just WooCommerce plugin?
Regards
Hello,
Ok. We close this topic as resolved.
Regards
Hello,
We don’t have pagination option in the Products element. But you can use default WooCommerce shortcode to shop products with pagination https://docs.woocommerce.com/document/woocommerce-shortcodes/
[products limit="8" columns="4" visibility="" paginate="true"]
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Hello,
May I ask you why did you add display:none for the privacy policy class to your WP Custom CSS? https://gyazo.com/e4abc40f18fd30bdd1a9ced31f60f67b
This is the reason of your issue http://prntscr.com/svw6ac .
Regards
Hello,
1) Add the below code to Custom CSS
.sidebar-widget li a {
font-size: 12px;
}
2) Go to Theme Options > WooCommerce > Shop > Shop page layout > Sidebar widget content > Collapsed always http://prntscr.com/svvzgs
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Hello,
Third-party plugins like that use the WooCommerce hooks https://businessbloomer.com/woocommerce-visual-hook-guide-single-product-page/ to show their custom content. Single product builder does not include these hooks because you change the position of the elements and at this moment we did not find the way to keep hooks and allow the rebuilding of the single product page structure. So, in case you need third-party plugins then use the pre-created structure of the single product and change the position of the elements using child theme and WooCommerce hooks, not the builder elements.
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Hello,
Looks that something happened during XStore core plugin update and it was broken and files missing http://prntscr.com/svvo69
I have removed plugin and installed it again. Check now.
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Hello,
Take our apologies for the delay in answering.
Unfortunately, we don’t have option to disable animation. Could you, please, provide us with a short video what exactly does not work for you on mobile?
Regards
Hello,
Go to Theme Options > WooCommerce > Single product > try to disable Fixed Content option. Your product content is much higher than the images block, so this option breaks the page.
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Hello,
Provide us with FTP access to your site, please, to check the issue in more detail.
Regards
Hello,
You chose the blank template for the home page http://prntscr.com/svv12n Blank template means that you disable header and footer for this page, it’s useful for the coming soon pages.
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Hello,
Take my apologies for the delay in answering.
Go to Theme Options > WooCommerce > Shop elements > Variation swatches > turn off the swatches on the grid only http://prntscr.com/svuybb and test the page again. Let us know about the results.
Regards
Hello,
1) This issue occurs if you moved your site from the other domain/localhost to the current domain. So, go to XStore > Dashboard > deactivate theme and activate it again using your purchase code.
2) Go to WP Dashboard > Updates > press Check again button.
3) After these steps try to update theme again. And don’t forget to update XStore core plugin after that.
Of course do the backup of the files and DB before all these actions.
Regards
Hello,
Height of the top bar depends on the height option but can’t be less than the content inside the top bar. So, if you don’t see changes then probably content of the top bar does not allow to make it smaller. Could you, please, provide us with link to your site and temporary WP Dashboard access to your site to check and help you?
Regards
Hello,
Add the below code to Custom CSS
.et_b_header-menu:not(.header-secondary-menu) li:hover>.nav-sublist-dropdown:not(.nav-sublist), .et_b_header-menu li.menu-open-by-click.opened>.nav-sublist-dropdown:not(.nav-sublist), .et_b_header-menu:not(.header-secondary-menu) .item-design-dropdown li:hover>.nav-sublist>ul, .site-header .widget_nav_menu .menu>li .sub-menu, .site-header .etheme_widget_menu li:hover>.nav-sublist-dropdown:not(.nav-sublist), .site-header .etheme_widget_menu .item-design-dropdown li:hover>.nav-sublist>ul {
animation-name: none;
}
Regards
Hello,
Check now.
Regards
Hello,
Unfortunately, we don’t have any other solutions for you because individual site optimization is outside the scope of our support and we don’t have advanced site optimization experts in our support team.
Take our apologies and we are ready to give you refund if you think that issue is related to our theme. You can submit refund request here https://themeforest.net/refund_requests/new
Regards
Hello,
The first webpage has the following markup on line 1529 of the source code:
<script type="application/ld+json">null</script> http://prntscr.com/svtqan
This makes absolutely no sense.
I suppose COVID-19 Updates plugin causes that code because it disappears once the plugin is disabled, so contact plugin author to fix that error. Theme support can’t help you with the third-party plugins errors.
Regards
Hello,
Thank you for choosing our theme!
To implement filter by art and artist go to Products > Attributes and create attribute Art and attribute Artist with the necessary terms. After that go to Products > edit product and apply appropriate attribute https://docs.woocommerce.com/document/managing-product-taxonomies/#section-6
After that you’ll be able to add the WooCommerce Product filter widgets to the Shop widget area (Appearance > Widgets) to allow your users to filter products by the art and artist like there are filters by size and color.
Regards
Hello,
I have checked your site and it looks the XStore Core plugin is not activated. What version did you use before the update? Did you update and enable XStore Core plugin?
Could you, please, provide us with WP Dashboard and FTP access to your site?
Regards