Forum Replies Created

Viewing 30 posts - 16,621 through 16,650 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 11:42

    Hello,

    Always do the backup of files and DB before theme and plugins update or use staging site to test update and then if everything is ok update production site.

    Unfortunately, I don’t remember your site very well before the update, so don’t understand what styles were changed. Could you, please, explain in more detail? At this moment I see just messed widgets only. So, go to Appearance > Widgets > check the prefooter, footer and copyrights widgets and move them to correct areas.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 11:36

    Hello,

    Edit the home page using Elementor and press the edit button next to the heading element http://prntscr.com/swh15c to edit it or use the right click to delete it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 11:33

    Hello,

    Go to WooCommerce > Settings > Products > Add to cart behaviour > Redirect to the cart page after successful addition > On.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 11:31

    Hello,

    Theme Options > Typography > Content > Headings color > http://prntscr.com/swgvvf
    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 11:26

    Hello,

    Go to Theme Options > Styling > Edit Dark buttons bg and text colors.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 11:24

    Hello,

    Thank you for your report. We’ll fix this bug in the next theme update. Sorry for this inconvenience.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 11:13

    Hello,

    Thank you for using our theme!

    If I change the settings http://prntscr.com/swghyx I don’t see the issue https://gyazo.com/eefaea7fe7589f1b9d32ecfbd50fa340
    But remember that if you change the settings you need to open the page using Elementor and re-save the changes to apply them. Then check the site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 10:57

    Hello,

    Unfortunately, scripts of our theme require jQuery to be first before they start to work, that’s why we call it in the head before loading of all the other content to be sure that there won’t be any issues with theme scripts. It can’t be moved to footer, sorry.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 10:38

    Hello,

    Thank you for choosing our theme!
    1) Read our documentation and follow the steps described there https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
    2) We can’t log in to your Dashboard to check the settings because the password is incorrect https://gyazo.com/b225cc5470674dba3408b3e71a042ea1

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 09:10

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 07:43

    Hello,

    Did you follow my instructions step by step? Provide us with WP Dashboard access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 07:41

    Hello,

    You are welcome. It was not your fault, it was the issue with the global styles (inline-block display) of that element.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2020 at 13:57

    Hello,

    Take my apologies that you faced any inconvenience using our theme!
    Provide us with a temporary WP Dashboard and FTP access to your site. We’ll check the problem in more detail and do our best to help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2020 at 13:54

    Hello,

    Could you, please, provide us with temporary WP Dashboard access to your site and we’ll check the issue?
    Did you translate XStore theme, XStore core plugin or just WooCommerce plugin?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2020 at 13:54

    Hello,

    Could you, please, provide us with temporary WP Dashboard access to your site and we’ll check the issue?
    Did you translate XStore theme, XStore core plugin or just WooCommerce plugin?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2020 at 13:51

    Hello,

    Ok. We close this topic as resolved.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2020 at 13:50

    Hello,

    We don’t have pagination option in the Products element. But you can use default WooCommerce shortcode to shop products with pagination https://docs.woocommerce.com/document/woocommerce-shortcodes/
    [products limit="8" columns="4" visibility="" paginate="true"]

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2020 at 13:44

    Hello,

    May I ask you why did you add display:none for the privacy policy class to your WP Custom CSS? https://gyazo.com/e4abc40f18fd30bdd1a9ced31f60f67b
    This is the reason of your issue http://prntscr.com/svw6ac .

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2020 at 13:35

    Hello,

    1) Add the below code to Custom CSS

    .sidebar-widget li a {
        font-size: 12px;
    }

    2) Go to Theme Options > WooCommerce > Shop > Shop page layout > Sidebar widget content > Collapsed always http://prntscr.com/svvzgs

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2020 at 13:30

    Hello,

    Third-party plugins like that use the WooCommerce hooks https://businessbloomer.com/woocommerce-visual-hook-guide-single-product-page/ to show their custom content. Single product builder does not include these hooks because you change the position of the elements and at this moment we did not find the way to keep hooks and allow the rebuilding of the single product page structure. So, in case you need third-party plugins then use the pre-created structure of the single product and change the position of the elements using child theme and WooCommerce hooks, not the builder elements.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2020 at 13:20

    Hello,

    Looks that something happened during XStore core plugin update and it was broken and files missing http://prntscr.com/svvo69
    I have removed plugin and installed it again. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2020 at 13:13

    Hello,

    Take our apologies for the delay in answering.
    Unfortunately, we don’t have option to disable animation. Could you, please, provide us with a short video what exactly does not work for you on mobile?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2020 at 13:10

    Hello,

    Go to Theme Options > WooCommerce > Single product > try to disable Fixed Content option. Your product content is much higher than the images block, so this option breaks the page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2020 at 12:54

    Hello,

    Provide us with FTP access to your site, please, to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2020 at 12:47

    Hello,

    You chose the blank template for the home page http://prntscr.com/svv12n Blank template means that you disable header and footer for this page, it’s useful for the coming soon pages.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2020 at 12:40

    Hello,

    Take my apologies for the delay in answering.
    Go to Theme Options > WooCommerce > Shop elements > Variation swatches > turn off the swatches on the grid only http://prntscr.com/svuybb and test the page again. Let us know about the results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2020 at 12:38

    Hello,

    1) This issue occurs if you moved your site from the other domain/localhost to the current domain. So, go to XStore > Dashboard > deactivate theme and activate it again using your purchase code.
    2) Go to WP Dashboard > Updates > press Check again button.
    3) After these steps try to update theme again. And don’t forget to update XStore core plugin after that.
    Of course do the backup of the files and DB before all these actions.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2020 at 12:33

    Hello,

    Height of the top bar depends on the height option but can’t be less than the content inside the top bar. So, if you don’t see changes then probably content of the top bar does not allow to make it smaller. Could you, please, provide us with link to your site and temporary WP Dashboard access to your site to check and help you?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2020 at 12:31

    Hello,

    Add the below code to Custom CSS

    .et_b_header-menu:not(.header-secondary-menu) li:hover>.nav-sublist-dropdown:not(.nav-sublist), .et_b_header-menu li.menu-open-by-click.opened>.nav-sublist-dropdown:not(.nav-sublist), .et_b_header-menu:not(.header-secondary-menu) .item-design-dropdown li:hover>.nav-sublist>ul, .site-header .widget_nav_menu .menu>li .sub-menu, .site-header .etheme_widget_menu li:hover>.nav-sublist-dropdown:not(.nav-sublist), .site-header .etheme_widget_menu .item-design-dropdown li:hover>.nav-sublist>ul {
        animation-name: none;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2020 at 12:21

    Hello,

    Check now.

    Regards

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Viewing 30 posts - 16,621 through 16,650 (of 30,391 total)
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