Forum Replies Created

Viewing 30 posts - 16,621 through 16,650 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 11:26

    Hello,

    Go to Theme Options > Styling > Edit Dark buttons bg and text colors.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 11:24

    Hello,

    Thank you for your report. We’ll fix this bug in the next theme update. Sorry for this inconvenience.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 11:13

    Hello,

    Thank you for using our theme!

    If I change the settings http://prntscr.com/swghyx I don’t see the issue https://gyazo.com/eefaea7fe7589f1b9d32ecfbd50fa340
    But remember that if you change the settings you need to open the page using Elementor and re-save the changes to apply them. Then check the site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 10:57

    Hello,

    Unfortunately, scripts of our theme require jQuery to be first before they start to work, that’s why we call it in the head before loading of all the other content to be sure that there won’t be any issues with theme scripts. It can’t be moved to footer, sorry.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 10:38

    Hello,

    Thank you for choosing our theme!
    1) Read our documentation and follow the steps described there https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
    2) We can’t log in to your Dashboard to check the settings because the password is incorrect https://gyazo.com/b225cc5470674dba3408b3e71a042ea1

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 09:10

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 07:43

    Hello,

    Did you follow my instructions step by step? Provide us with WP Dashboard access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 07:41

    Hello,

    You are welcome. It was not your fault, it was the issue with the global styles (inline-block display) of that element.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2020 at 13:57

    Hello,

    Take my apologies that you faced any inconvenience using our theme!
    Provide us with a temporary WP Dashboard and FTP access to your site. We’ll check the problem in more detail and do our best to help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2020 at 13:54

    Hello,

    Could you, please, provide us with temporary WP Dashboard access to your site and we’ll check the issue?
    Did you translate XStore theme, XStore core plugin or just WooCommerce plugin?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2020 at 13:54

    Hello,

    Could you, please, provide us with temporary WP Dashboard access to your site and we’ll check the issue?
    Did you translate XStore theme, XStore core plugin or just WooCommerce plugin?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2020 at 13:51

    Hello,

    Ok. We close this topic as resolved.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2020 at 13:50

    Hello,

    We don’t have pagination option in the Products element. But you can use default WooCommerce shortcode to shop products with pagination https://docs.woocommerce.com/document/woocommerce-shortcodes/
    [products limit="8" columns="4" visibility="" paginate="true"]

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2020 at 13:44

    Hello,

    May I ask you why did you add display:none for the privacy policy class to your WP Custom CSS? https://gyazo.com/e4abc40f18fd30bdd1a9ced31f60f67b
    This is the reason of your issue http://prntscr.com/svw6ac .

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2020 at 13:35

    Hello,

    1) Add the below code to Custom CSS

    .sidebar-widget li a {
        font-size: 12px;
    }

    2) Go to Theme Options > WooCommerce > Shop > Shop page layout > Sidebar widget content > Collapsed always http://prntscr.com/svvzgs

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2020 at 13:30

    Hello,

    Third-party plugins like that use the WooCommerce hooks https://businessbloomer.com/woocommerce-visual-hook-guide-single-product-page/ to show their custom content. Single product builder does not include these hooks because you change the position of the elements and at this moment we did not find the way to keep hooks and allow the rebuilding of the single product page structure. So, in case you need third-party plugins then use the pre-created structure of the single product and change the position of the elements using child theme and WooCommerce hooks, not the builder elements.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2020 at 13:20

    Hello,

    Looks that something happened during XStore core plugin update and it was broken and files missing http://prntscr.com/svvo69
    I have removed plugin and installed it again. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2020 at 13:13

    Hello,

    Take our apologies for the delay in answering.
    Unfortunately, we don’t have option to disable animation. Could you, please, provide us with a short video what exactly does not work for you on mobile?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2020 at 13:10

    Hello,

    Go to Theme Options > WooCommerce > Single product > try to disable Fixed Content option. Your product content is much higher than the images block, so this option breaks the page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2020 at 12:54

    Hello,

    Provide us with FTP access to your site, please, to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2020 at 12:47

    Hello,

    You chose the blank template for the home page http://prntscr.com/svv12n Blank template means that you disable header and footer for this page, it’s useful for the coming soon pages.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2020 at 12:40

    Hello,

    Take my apologies for the delay in answering.
    Go to Theme Options > WooCommerce > Shop elements > Variation swatches > turn off the swatches on the grid only http://prntscr.com/svuybb and test the page again. Let us know about the results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2020 at 12:38

    Hello,

    1) This issue occurs if you moved your site from the other domain/localhost to the current domain. So, go to XStore > Dashboard > deactivate theme and activate it again using your purchase code.
    2) Go to WP Dashboard > Updates > press Check again button.
    3) After these steps try to update theme again. And don’t forget to update XStore core plugin after that.
    Of course do the backup of the files and DB before all these actions.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2020 at 12:33

    Hello,

    Height of the top bar depends on the height option but can’t be less than the content inside the top bar. So, if you don’t see changes then probably content of the top bar does not allow to make it smaller. Could you, please, provide us with link to your site and temporary WP Dashboard access to your site to check and help you?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2020 at 12:31

    Hello,

    Add the below code to Custom CSS

    .et_b_header-menu:not(.header-secondary-menu) li:hover>.nav-sublist-dropdown:not(.nav-sublist), .et_b_header-menu li.menu-open-by-click.opened>.nav-sublist-dropdown:not(.nav-sublist), .et_b_header-menu:not(.header-secondary-menu) .item-design-dropdown li:hover>.nav-sublist>ul, .site-header .widget_nav_menu .menu>li .sub-menu, .site-header .etheme_widget_menu li:hover>.nav-sublist-dropdown:not(.nav-sublist), .site-header .etheme_widget_menu .item-design-dropdown li:hover>.nav-sublist>ul {
        animation-name: none;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2020 at 12:21

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2020 at 11:56

    Hello,

    Unfortunately, we don’t have any other solutions for you because individual site optimization is outside the scope of our support and we don’t have advanced site optimization experts in our support team.

    Take our apologies and we are ready to give you refund if you think that issue is related to our theme. You can submit refund request here https://themeforest.net/refund_requests/new

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2020 at 11:43

    Hello,

    The first webpage has the following markup on line 1529 of the source code:
    <script type="application/ld+json">null</script> http://prntscr.com/svtqan
    This makes absolutely no sense.
    I suppose COVID-19 Updates plugin causes that code because it disappears once the plugin is disabled, so contact plugin author to fix that error. Theme support can’t help you with the third-party plugins errors.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2020 at 11:29

    Hello,

    Thank you for choosing our theme!
    To implement filter by art and artist go to Products > Attributes and create attribute Art and attribute Artist with the necessary terms. After that go to Products > edit product and apply appropriate attribute https://docs.woocommerce.com/document/managing-product-taxonomies/#section-6

    After that you’ll be able to add the WooCommerce Product filter widgets to the Shop widget area (Appearance > Widgets) to allow your users to filter products by the art and artist like there are filters by size and color.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2020 at 10:35

    Hello,

    I have checked your site and it looks the XStore Core plugin is not activated. What version did you use before the update? Did you update and enable XStore Core plugin?
    Could you, please, provide us with WP Dashboard and FTP access to your site?

    Regards

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Viewing 30 posts - 16,621 through 16,650 (of 30,337 total)
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