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Can't update theme - by brightskyapps

This topic has 4 replies, 2 voices, and was last updated 3 years, 10 months ago ago by Olga Barlow

  • Avatar: brightskyapps
    brightskyapps
    Participant
    June 8, 2020 at 12:24

    When I try to update the theme I get this error:

    An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    #240198 Copied Theme version: 6.3.5
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 8, 2020 at 12:38

    Hello,

    1) This issue occurs if you moved your site from the other domain/localhost to the current domain. So, go to XStore > Dashboard > deactivate theme and activate it again using your purchase code.
    2) Go to WP Dashboard > Updates > press Check again button.
    3) After these steps try to update theme again. And don’t forget to update XStore core plugin after that.
    Of course do the backup of the files and DB before all these actions.

    Regards

    #240201 Copied
    Avatar: brightskyapps
    brightskyapps
    Participant
    June 8, 2020 at 14:27

    I’m afraid that didn’t work either.

    An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    #240222 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 9, 2020 at 07:43

    Hello,

    Did you follow my instructions step by step? Provide us with WP Dashboard access to your site.

    Regards

    #240251 Copied
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