Forum Replies Created

Viewing 30 posts - 16,591 through 16,620 (of 30,391 total)
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  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 23:15

    Hello,

    We did not test our theme with this plugin, so I don’t have information about compatibility. If you decide to use this plugin you will need to replace the default XStore search by plugin search. In case you face compatibility issues we’ll try to fix them. If we are not able to fix the problem then we’ll be able to give a refund.

    Regards

    #240325 Copied In reply to: can we add a new plugin?
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 23:11

    Hello,

    Thank you for using our theme.
    If you use Elementor and want to edit footer using Elementor make sure that you enabled it for the Static Blocks in the Elementor > Settings http://prntscr.com/swuj3r
    After that go to Static Blocks and edit Footer static block using Elementor.
    If you still have any issues after that provide us with temporary WP Dashboard access and link to your site to check problems in more detail.

    Regards

    #240324 Copied In reply to: Cannot change footer and theme does not react
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 23:08

    Hello,

    To enable 8theme options for the menu go to Theme Options > General > enable Menu settings http://prntscr.com/swrshy

    Regards

    #240323 Copied In reply to: Topic: 8Theme Options Menu missing
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 23:07

    Hello,

    Thank you for using our theme!

    This is breadcrumbs option. Go to Theme Options > Breadcrumbs > Choose disable http://prntscr.com/swuhrh .

    Regards

    #240322 Copied In reply to: How can i remove this part from every page
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 23:06

    Hello,

    XStore core plugin was not installed correctly or was not updated correctly and some files are missing. Please, remove the plugin and install it again from XStore > Install Plugins or manually (Plugins > Add new > Upload) using plugin archive from the Downloads page https://www.8theme.com/downloads

    Regards

    #240321 Copied In reply to: problema xstore
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 23:03

    Hello,

    Could you, please, provide us with screenshots of the areas that you want to change for better understanding?

    Regards

    #240320 Copied In reply to: how to change the background color of the front page?
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 22:49

    Hello,

    You are welcome.

    Regards

    #240319 Copied In reply to: Woocommerce privacy page blank
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 22:49

    Hello,

    This image https://www.ranatex.nl/wp-content/uploads/2020/02/newsletter.jpg is missing (probably removed). So to fix the problem either upload this image to mentioned folder or edit the column you used it for http://prntscr.com/swu8fk and remove bg image from the WPbakery design settings.

    Regards

    #240318 Copied In reply to: Failed to load resource: the server responded with a status of 404 ()
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 22:44

    Hello,

    Could you, please, provide us with temporary WP Dashboard access to your site to check the issue in more detail and help you? Because at this moment maintenance mode is enabled and I don’t see images that you have to provide you correct custom code.

    Regards

    #240317 Copied In reply to: full size of the photo in a box
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 22:41

    Hello,

    I have added some custom CSS to your child theme style.css to hide the breadcrumbs. Check now.

    Regards

    #240316 Copied In reply to: Edit breadcrumb (just product name)
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 22:38

    Hello,

    Thank you for choosing our theme!

    Could you, please, provide us with temporary WP Dashboard and FTP access to your site to check the issue in more detail?

    Regards

    #240315 Copied In reply to: Price Filter
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 22:35

    Hello,

    1) Watch the video on how to use variation swatches https://youtu.be/LgzC4iK-j6A
    2) Use image type for your color attribute instead of the color http://prntscr.com/swu1ta .

    Regards

    #240314 Copied In reply to: Color Attribute Image
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 22:33

    Hello,

    You have js errors in the console http://prntscr.com/swu03w
    Have you cleared the plugins cache after the update?

    Regards

    #240313 Copied In reply to: Menu problem after upgrade
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 22:31

    Hello,

    That payment gateway is not the default WooCommerce payment gateway. Contact plugin author to fix the issue with the image http://prntscr.com/swtzca It’s not related to our theme.

    Regards

    #240312 Copied In reply to: CHECK OUT EDIT
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 22:29

    Hello,

    Problem caused by your custom http://prntscr.com/swtxzo
    Find it in the Elementor custom CSS settings and remove it.

    Regards

    #240311 Copied In reply to: Product Slider button cut description and price
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 22:26

    Hello,

    Go to Theme Options > Header builder > Header Sticky > choose the Sticky type instead of the Smart http://prntscr.com/swtvks Let me know if you still have the issue with fixed header after changing of the type. If yes, then provide us with a temporary WP Dashboard and FTP access to your site.

    Regards

    #240310 Copied In reply to: Main menu in displaced position when scroll down
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 22:22

    Hello,

    This demo comes with the multiple headers and home page use the additional header with the overlap effect https://gyazo.com/17d77e17bb9aea9473fead75f1d7b66b So, if you want to change the home page header edit it. Watch the video tutorial about multiple headers https://youtu.be/BpeXfzNwkOc

    Regards

    #240309 Copied In reply to: customize the homepage
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 21:23

    Hello,

    Some image size are generated by:
    a) theme (test-image-10×7.jpg,test-image-1×1.jpg) for the LQUIP loading of the images (Theme Options > Speed optimization > Image loading type) to speed up the page loading and show the short image for start and only then load the necessary image.
    b) WooCommerce (I suppose test-image-300×300.jpg or test-image-600×400.jpg and test-image-600×600.jpg) depending on your settings in Appearance > Customize > WooCommerce > Product Images
    c) WordPress default image size (I suppose test-image-1536×1024.jpg, test-image-100×100.jpg, test-image-300×300.jpg etc) depending on your settings in Settings > Media.

    System uses an appropriate image depending on the situation. For example, there is no need to load full image 2048×1365 for the product gallery or for the shop page grid because it will slow down the site, and system loads the shop thumbnail size from the WooCommerce settings, or there is no need to load full image size of the post for the post widget and system uses WP thumbnail size etc.

    Read this post to find out how to disable them https://perishablepress.com/disable-wordpress-generated-images/#:~:text=To%20disable%20or%20customize%20Thumbnail,of%20these%20extra%20size%20images.

    Regards

    #240308 Copied In reply to: Thumbnails issues
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 21:10

    Hello,

    Because categories take 2 lines on the mobile device http://prntscr.com/swslsk
    Either choose the primary category in the product options http://prntscr.com/swsmjt or add min-height for the categories block using below code 

    @media only screen and (max-width:480px){
    .content-product .products-page-cats {
        min-height: 5ex;
        line-height: 2.5ex;
    }
}

    Or disable the categories for the shop grid.
    Choose the most suitable for you way.

    Regards

    #240306 Copied In reply to: IMAGES QUALITY
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 20:21

    Hello,

    The number of the sold products depends on purchases on your site, the system calculates it automatically by every product.

    Regards

    #240302 Copied In reply to: Manage sold quantity
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 20:16

    Hello,

    To enable 8theme options for the menu go to Theme Options > General > enable Menu settings http://prntscr.com/swrshy

    Regards

    #240301 Copied In reply to: 8Theme Options Menu missing
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 17:19

    Hello,

    Nope, there is no such option.

    Regards

    #240295 Copied In reply to: Mega menu open equal height
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 17:18

    Hello,

    Deleted. Ok, try to find out how to make plugin work with the default theme and then check if you have any issues with our theme when you apply all the necessary settings and changes.

    Regards

    #240294 Copied In reply to: Subtitle for the products
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 13:45

    Hello,

    Try to add the below code to Theme Options > Custom CSS

    .et_b_header-menu .secondary-menu-wrapper .menu > li:hover > a {
    background-color: #e8e8e8;
}
.et_column > .et_b_header-menu .secondary-menu-wrapper .menu {
    min-height: 515px;
}

    Regards

    #240283 Copied In reply to: Mega menu open equal height
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 13:24

    Hello,

    I have enabled the Storefront theme to check how it works with the default WooCommerce theme. I don’t see subtitle even with the default theme.
    So, I suppose you need to contact plugin author first to set it up correctly. If it does not work even with the default theme we can do nothing.

    Regards

    #240282 Copied In reply to: Subtitle for the products
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 13:15

    Hello,

    It was custom Sticky logo https://prnt.sc/swj49w
    Check now.

    Regards

    #240280 Copied In reply to: Having issue with ssl on theme home page..
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 12:38

    Hello,

    Sorry for the delay in answering.

    Translation file was placed to incorrect folder http://prntscr.com/swi78a https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
    Once I placed file to correct directory everything is ok http://prntscr.com/swicav

    Regards

    #240278 Copied In reply to: Translations not working
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 12:27

    Hello,

    I have checked your site and don’t see the issue with translation of the mentioned string http://prntscr.com/swhzwe

    Regards

    #240277 Copied In reply to: Translating order status
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 12:09

    Hello,

    I can’t check the mentioned site because it redirects to https://shop.codfather.co.za/
    Should I add anything to hosts file to check the site? Could you, please, provide us with temporary WP Dashboard and FTP access to your site? Did you make your own changes in child theme?

    Regards

    #240276 Copied In reply to: After Update any row, element won't show on page
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 9, 2020 at 11:57

    Hello,

    Take our apologies for the delay in answering. Delay is related to a number of requests after the weekend. Besides we mention that support replies during 24 hours http://prntscr.com/swh7eg

    1) What things were lost? Could you describe in more detail or provide screenshots for better understanding?

    2) As a rule hosting company provides regular backups of the site, anyway if your hosting does not offer this then take care about this by your self https://wordpress.org/support/article/wordpress-backups/ Also, there are a lot of additional plugins for these purposes https://wordpress.org/plugins/search/backup/

    3) We recommend using child theme in case you decide to make any customization in the future.

    Regards

    #240275 Copied In reply to: How to automatically translate a template? How to speed up page loading speed?
  • 1 2 3 … 553 554 555 … 1,012 1,013 1,014
    Viewing 16,620 results - 16,591 through 16,620 (of 30,391 total)
Viewing 30 posts - 16,591 through 16,620 (of 30,391 total)
1 2 3 … 553 554 555 … 1,012 1,013 1,014

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