Hello,
Fixed. Check now.
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Hello,
Fixed. Check now.
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Hello,
Provide us with WP Dashboard access to check.
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Hello,
Could you, please, provide us with your username and password to check and help you?
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Hello,
You are welcome.
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Hello,
If you don’t want to import demo products, demo posts you can uncheck import of full demo content and just skip the import of products and posts https://recordit.co/hCpGW7ZCGV
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Hello,
Could you, please, update Elementor Pro plugin to the latest version? Because I see that Elementor plugin generates error https://gyazo.com/52874852845209f2c0c493ec4d5453a9 So, it’s important that plugin to be the latest version. Also, provide us with FTP access. Because I see that you copied framework folder to child theme and it may cause the problem. You don’t need to copy full the framework folder, only code of the function that you want to change to child theme functions.php. We need to check that moment. If you made any changes in that folder let me know which one.
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Hello,
Check now, please.
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Hello,
Thank you. I have passed the issue to our developers. I’ll inform you once they fix the problem.
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Hello,
You are welcome.
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Hello,
I installed another cache plugin and enabled minification options. Now the score is B https://gyazo.com/418c76fae00e69370fe6af9ee328b44f
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Hello,
We have updated theme and bundled plugins. Check now.
Provide video of the issue for better understanding, please.
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Hello,
3),12) Provide us with auth credentials. We can’t check your Dashboard without that.
16) Add the below custom code
.single-product .product img {
-webkit-box-shadow: 0px 0px 15px 2px #9240b3 !important;
box-shadow: 0px 0px 15px 4px #9240b3 !important;
}
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Hello,
1) Read this post https://www.geeksforgeeks.org/how-to-style-a-checkbox-using-css/
3) No, there is no such option in our theme.
4) Add the following code to change the border color of the inputs
.dokan-form-control:focus, input[type=email]:focus, input[type=number]:focus, input[type=password]:focus, input[type=search]:focus, input[type=tel]:focus, input[type=text]:focus, input[type=url]:focus, textarea.form-control:focus, textarea:focus {
border-color: #ec10d2;
}
5) What username and pass should we use here https://gyazo.com/f546a317110b5f0573e2cee378c62238 to log in and check the settings you use? Because Dashboard access does not allow to pass that auth.
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Hello,
Fixed. Check now.
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Hello,
Sorry, but we have a lot of clients and we need to help all of them. You are not alone. I hope that you understand that. Our reply time may vary depending on the number of requests and is up to 24 hours Monday-Friday and up to 48 hours on weekends. So, be patient.
Besides, if I try to log in to your Dashboard I can’t https://gyazo.com/569746d0b8228d021db38cb7e43df481
Provide us with correct WP Dashboard access to allow our support to proceed.
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Hello,
I checked your site with the default Storefront theme and see the same warnings https://gyazo.com/f9887eae7df20200b2fc854f1f90747f
So, contact WooCommerce support about this issue https://wordpress.org/support/plugin/woocommerce/ . We can do nothing if that happens even with another default theme. We are able to fix issues related strictly to our theme.
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Hello,
To change the target text bg color and color use the following custom CSS:
::target-text {
background-color: #02a3b6;
color:#fff;
}
I added that custom to Theme Options > Custom CSS. Check now.
Also, if you add any information to Private content then there is no need to duplicate that in the default message area. And if you add any public info to the general message then there is no need to duplicate that in the Private content area.
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Hello,
Check the product image now, please.
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Hello,
Provide us with FTP access to your site, please.
We’ll fix this issue.
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Hello,
Thank you. Please, be attentive, don’t post private information out of the Private content area because it will be visible for all the users of the forum. Only content that you place in Private content is visible for the support staff only.
Check your menu now.
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Hello,
As I can see you used nulled version of theme. I have activated the theme using your purchase code. Imported slider.
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Hello,
Provide us with FTP access to your site. We’ll check the issue in more detail.
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Hello,
If you can’t change the slug to “checkout” it means that you already have the page with that slug or page in your trash with this slug. So, check the list of pages and remove pages from your trash. Try to change the slug of your page after that.
If that does not help then provide us with WP Dashboard access. We’ll check and help you.
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Hello,
Could you, please, provide us with WP Dashboard access to check the settings that you use and help you?
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Hello,
What errors do you have on home page? Could you explain in more detail, please?
I checked your site on mobile and it looks ok.
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Hello,
Could you, please, provide us with WP Dashboard access to check the mentioned issue?
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Hello,
Could you, please, provide us with WP Dashboard access? We’ll check the layout of the product you use to guide you.
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Hello,
I removed the tel item and added it again. After that link works ok. Check, please.
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Hello,
Take our apologies if you faced any inconvenience using our theme.
Could you, please, provide us with WP Dashboard access and tell me what demo you want to install? We’ll check and help you. You’ll check the site and if after that you still want refund we’ll give that.
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Hello,
I installed cache plugin and shop page loads faster. But you need to contact your hosting provider and improve your server response time to get better results https://gyazo.com/55385fd83582e2b4346ffc9dbaa74620
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