Font family does not reflect in the preview mode

This topic has 10 replies, 3 voices, and was last updated 2 years ago ago by Rose Tyler

  • Avatar: Catarina
    Catarina
    Participant
    March 22, 2022 at 18:36

    Hello there,

    When I’m logged into my WordPress account and make changes via the XSTORE builder, the font-family does not reflect accurate, however, when I check the website in incognito, the font family is correct (open sans).

    This is a problem because I need to have the preview accurate in order to best build my website.

    I believe this might be a cache issue, however, already cleared all cache using the W3 cache plugin and the issue persists, the font is not accurate in the preview.

    Please check both screenshots.

    Is this an issue with your builder? If this is a cache issue, do you recommend a plugin to clear this cache?

    Screenshot 1

    Screenshot 2

    Thanks!

    Please, contact administrator
    for this information.
    9 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 22, 2022 at 21:23

    Hello,

    Could you, please, provide us with WP Dashboard access to check the mentioned issue?

    Regards

    Avatar: Catarina
    Catarina
    Participant
    March 23, 2022 at 13:42

    Hi

    Yes sure! Please check private content

    I then also have questions about editing the color of the progress bar at the cart dropdown (it’s green and I want to change it) and the block saying “has been added to your cart” block (also green)

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2022 at 14:11

    Hello,

    1/ We can’t access Theme Options. Please set the administrator role for the user.
    2/ Add the next code in Theme Options > Theme Custom CSS:
    .et_b_header-cart .et_cart-progress-bar::-webkit-progress-value { background: #d8bc7f !important; }

    Regards

    Avatar: Catarina
    Catarina
    Participant
    March 23, 2022 at 14:26

    Hi

    It’s done

    I will the code

    Avatar: Catarina
    Catarina
    Participant
    March 23, 2022 at 14:30

    I that worked! Thanks!

    How about this one? (when you add a item to you cart)
    https://imgur.com/8YKtcIe

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2022 at 15:01

    We do not see the problem with font – https://prnt.sc/zKCdYs9f5x5G Clear cache and check one more time.

    .woocommerce-message {
        background-color: #b47ec2 !important;
    }

    Regards

    Avatar: Catarina
    Catarina
    Participant
    March 23, 2022 at 15:46

    Hi!

    Did you try with incognito?

    Avatar: Catarina
    Catarina
    Participant
    March 23, 2022 at 15:51

    It’s fixed. Thanks! πŸ™‚

    Btw, I use Loco Translate in order to translate some words and sentences to Portuguese. However, when I did this last update all of the translations were lost. How can I prevent that from happening?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2022 at 16:25

    You’re welcome!
    Translation files of the theme should be placed in /wp-content/languages/themes/ folder,
    plugins, like core plugin, in /wp-content/languages/plugins folder.
    We would recommend doing a backup of all the files before any update.
    After every update, you need to synchronize translation – https://xstore.helpscoutdocs.com/article/103-translation-files-update Sometimes new strings are added, and only after synchronization, you’ll be able to translate new strings or strings that were changed. Not always, but some strings can be missing after the sync and you need to find and translate them one more time, this is independent of us and relates to WP functionality.

    Regards

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