Hello,
When i press on buy now button on product page. it does not go to checkout page. And Login button dot work. Help me please.
you can contact to me here: enginihas@gmail.com
Best regards.
This topic has 18 replies, 3 voices, and was last updated 2 years, 9 months ago ago by Olga Barlow
Hello,
When i press on buy now button on product page. it does not go to checkout page. And Login button dot work. Help me please.
you can contact to me here: enginihas@gmail.com
Best regards.
Hello,
Provide us with FTP access to your site. We’ll check the issue in more detail.
Regards
ok my ftp access are here…
Hello,
Thank you. I passed your issue to our developers. I’ll inform you once that fix the problem.
Regards
Alright, I’m waiting for you. thanks
Hello,
Thank you for your understanding.
Regards
Hello,
We found that you use CloudFlare CDN on your site and we need to clear CDN cache. Please, log in to your account (check the private content) and reply back after that.
Regards
Hello,
its ok. im cleared all cache and i did disabled cloudflare cache.
Thanks.
Hello,
Ok. The buy now button works as I can see.
Regards
Noo.. they don’t work !! neither the login button nor the buy now button !! please watch the attached video…
Hello,
One of our technicians will check it more deeply after the weekend.
Meanwhile, contact your hosting provider and ask if there are any redirects from the server-side, that may cause the mentioned problems.
Regards
Hello,
And could you, please, log in your Cloudflare account (link in private)
Regards
it is done. I logged in
when are you going to solve the problem please…
Hello,
Our developers can’t detect what is the reason of this issue. We need more time. Sorry for this delay.
Regards
Hello,
1) I see that you logged out from the Cloudflare account https://prnt.sc/ujLX9TBAfhjS and we can’t clear the cache again. Please, log in to your CF account and don’t log out till we finish. Or better provide us with a login and pass to your Cloudflare account and we’ll be able to clear the cache by ourselves and also check the CF settings because something there could be the reason of the issue.
2) Could you clarify with your hosting provider if you don’t have any redirects or blocking of POST requests? Because we see that our custom requests disappear.
3) Could you, please, tell us who added this code to your wp-config file?
define( 'CONCATENATE_SCRIPTS', false );
Because it’s not the default code of the config file and we want to understand who and why added that.
Reards
1) its okay.
2) I have several websites on my server and there is no problem with the others. So there is no redirects or blocking of POST requests on the server.
3) no it was done automatically. I have no idea
Hello,
Take our apologies for the delay in answering.
Check the button now. Also, you may disable the “Buy Now Button for WooCommerce” plugin to avoid duplication of buttons.
Regards
You must be logged in to reply to this topic.Log in/Sign up