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Buy now button and login button dont work

This topic has 18 replies, 3 voices, and was last updated 1 years, 11 months ago ago by Olga Barlow

engin

Participant

March 22, 2022 at 20:46

Hello,

When i press on buy now button on product page. it does not go to checkout page. And Login button dot work. Help me please.

you can contact to me here: enginihas@gmail.com

Best regards.

Please, contact administrator
for this information.

#320253 Copied Theme version: 8.1.2

17 Answers

Olga Barlow

Support staff

March 22, 2022 at 22:13

Hello,

Provide us with FTP access to your site. We’ll check the issue in more detail.

Regards

#320262 Copied

engin

Participant

March 24, 2022 at 16:37

ok my ftp access are here…

Please contact administrator
for this information.

#320462 Copied

Olga Barlow

Support staff

March 24, 2022 at 19:33

Hello,

Thank you. I passed your issue to our developers. I’ll inform you once that fix the problem.

Regards

#320487 Copied

engin

Participant

March 24, 2022 at 20:10

Alright, I’m waiting for you. thanks

#320488 Copied

Olga Barlow

Support staff

March 24, 2022 at 23:46

Hello,

Thank you for your understanding.

Regards

#320499 Copied

Olga Barlow

Support staff

March 28, 2022 at 21:41

Hello,

We found that you use CloudFlare CDN on your site and we need to clear CDN cache. Please, log in to your account (check the private content) and reply back after that.

Regards

Please contact administrator
for this information.

#320767 Copied

engin

Participant

March 30, 2022 at 15:42

Hello,

its ok. im cleared all cache and i did disabled cloudflare cache.

Thanks.

#320918 Copied

Olga Barlow

Support staff

March 31, 2022 at 02:56

Hello,

Ok. The buy now button works as I can see.

Regards

#320960 Copied

engin

Participant

April 1, 2022 at 17:57

Noo.. they don’t work !! neither the login button nor the buy now button !! please watch the attached video…

Please contact administrator
for this information.

#321141 Copied

Rose Tyler

Support staff

April 2, 2022 at 13:31

Hello,

One of our technicians will check it more deeply after the weekend.
Meanwhile, contact your hosting provider and ask if there are any redirects from the server-side, that may cause the mentioned problems.

Regards

#321183 Copied

Olga Barlow

Support staff

April 2, 2022 at 20:08

Hello,

And could you, please, log in your Cloudflare account (link in private)

Regards

Please contact administrator
for this information.

#321195 Copied

engin

Participant

April 4, 2022 at 17:57

it is done. I logged in

#321299 Copied

engin

Participant

April 6, 2022 at 17:30

when are you going to solve the problem please…

#321458 Copied

Olga Barlow

Support staff

April 7, 2022 at 00:29

Hello,

Our developers can’t detect what is the reason of this issue. We need more time. Sorry for this delay.

Regards

#321480 Copied

Olga Barlow

Support staff

April 7, 2022 at 14:29

Hello,

1) I see that you logged out from the Cloudflare account https://prnt.sc/ujLX9TBAfhjS and we can’t clear the cache again. Please, log in to your CF account and don’t log out till we finish. Or better provide us with a login and pass to your Cloudflare account and we’ll be able to clear the cache by ourselves and also check the CF settings because something there could be the reason of the issue.

2) Could you clarify with your hosting provider if you don’t have any redirects or blocking of POST requests? Because we see that our custom requests disappear.

3) Could you, please, tell us who added this code to your wp-config file?
define( 'CONCATENATE_SCRIPTS', false );
Because it’s not the default code of the config file and we want to understand who and why added that.

Reards

#321531 Copied

engin

Participant

April 8, 2022 at 16:46

1) its okay.
2) I have several websites on my server and there is no problem with the others. So there is no redirects or blocking of POST requests on the server.
3) no it was done automatically. I have no idea

#321612 Copied

Olga Barlow

Support staff

April 26, 2022 at 11:37

Hello,

Take our apologies for the delay in answering.
Check the button now. Also, you may disable the “Buy Now Button for WooCommerce” plugin to avoid duplication of buttons.

Regards

#322696 Copied
Tagged: buy now button, don't work, fix issue, login button, seo friendly, woocommerce, wordpress themes
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