Buy now button and login button dont work

This topic has 18 replies, 3 voices, and was last updated 2 years ago ago by Olga Barlow

  • 17 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 22, 2022 at 22:13

    Hello,

    Provide us with FTP access to your site. We’ll check the issue in more detail.

    Regards

    Avatar: engin
    engin
    Participant
    March 24, 2022 at 16:37

    ok my ftp access are here…

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 24, 2022 at 19:33

    Hello,

    Thank you. I passed your issue to our developers. I’ll inform you once that fix the problem.

    Regards

    Avatar: engin
    engin
    Participant
    March 24, 2022 at 20:10

    Alright, I’m waiting for you. thanks

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 24, 2022 at 23:46

    Hello,

    Thank you for your understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 28, 2022 at 21:41

    Hello,

    We found that you use CloudFlare CDN on your site and we need to clear CDN cache. Please, log in to your account (check the private content) and reply back after that.

    Regards

    Please contact administrator
    for this information.
    Avatar: engin
    engin
    Participant
    March 30, 2022 at 15:42

    Hello,

    its ok. im cleared all cache and i did disabled cloudflare cache.

    Thanks.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 31, 2022 at 02:56

    Hello,

    Ok. The buy now button works as I can see.

    Regards

    Avatar: engin
    engin
    Participant
    April 1, 2022 at 17:57

    Noo.. they don’t work !! neither the login button nor the buy now button !! please watch the attached video…

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 2, 2022 at 13:31

    Hello,

    One of our technicians will check it more deeply after the weekend.
    Meanwhile, contact your hosting provider and ask if there are any redirects from the server-side, that may cause the mentioned problems.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 2, 2022 at 20:08

    Hello,

    And could you, please, log in your Cloudflare account (link in private)

    Regards

    Please contact administrator
    for this information.
    Avatar: engin
    engin
    Participant
    April 4, 2022 at 17:57

    it is done. I logged in

    Avatar: engin
    engin
    Participant
    April 6, 2022 at 17:30

    when are you going to solve the problem please…

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 7, 2022 at 00:29

    Hello,

    Our developers can’t detect what is the reason of this issue. We need more time. Sorry for this delay.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 7, 2022 at 14:29

    Hello,

    1) I see that you logged out from the Cloudflare account https://prnt.sc/ujLX9TBAfhjS and we can’t clear the cache again. Please, log in to your CF account and don’t log out till we finish. Or better provide us with a login and pass to your Cloudflare account and we’ll be able to clear the cache by ourselves and also check the CF settings because something there could be the reason of the issue.

    2) Could you clarify with your hosting provider if you don’t have any redirects or blocking of POST requests? Because we see that our custom requests disappear.

    3) Could you, please, tell us who added this code to your wp-config file?
    define( 'CONCATENATE_SCRIPTS', false );
    Because it’s not the default code of the config file and we want to understand who and why added that.

    Reards

    Avatar: engin
    engin
    Participant
    April 8, 2022 at 16:46

    1) its okay.
    2) I have several websites on my server and there is no problem with the others. So there is no redirects or blocking of POST requests on the server.
    3) no it was done automatically. I have no idea

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 26, 2022 at 11:37

    Hello,

    Take our apologies for the delay in answering.
    Check the button now. Also, you may disable the “Buy Now Button for WooCommerce” plugin to avoid duplication of buttons.

    Regards

  • Viewing 18 results - 1 through 18 (of 18 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.