Forum Replies Created

Viewing 30 posts - 13,681 through 13,710 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2020 at 08:51

    Hello,

    1) Go to Theme Options > Header builder > Cart > choose the mini cart type – Off-canvas.
    2) Add the Ajax add to cart for the variable products https://wordpress.org/plugins/woocommerce-ajax-add-to-cart-for-variable-products/ or https://wordpress.org/plugins/woo-ajax-add-to-cart/ to allow adding of the variable products with Ajax without page refresh and opening the mini-cart instead.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2020 at 08:48

    Hello,

    What about FTP? Because we need to make changes in the theme files.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2020 at 08:45

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2020 at 08:40

    Hello,

    Tried the same actions and it works
    1) added heading https://gyazo.com/a734172454bfe1dd4fa414881cf4edfa
    2) Preview https://gyazo.com/d1487130b4befe127fb25825cb8304f4
    Problem is that we can’t replicate the issue to find the reason of it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2020 at 08:33

    Hello,

    Disable the CDN http://prntscr.com/v7o2dp . We don’t see our changes because of CDN cache.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2020 at 08:26

    Hello,

    What problem do you have? Could you, please, explain in more detail and provide screenshots for better understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2020 at 08:25

    Hello,

    Go to FB app settings and make sure if this option is disabled http://prntscr.com/v7nvc6

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2020 at 08:19

    Hello,

    I see the Instagram on your page http://prntscr.com/v7nqjh
    Have you sorted out?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2020 at 19:27

    Hello,

    1) That error caused by Custom User Registration Fields for WooCommerce plugin. Contact plugin author to fix this.
    2) Go to Theme Options > Blog > Blog-Layout > Sidebar position > choose without.
    3) Problem was caused by your custom styles https://prnt.sc/v7b30d
    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2020 at 19:15

    Hello,

    This option should be disabled in the Product element settings http://prntscr.com/v7auv9

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2020 at 18:59

    Hello,

    If you remove the breadcrumbs at all then the header will look the following way http://prntscr.com/v7agr6
    Are you sure that you want to implement this?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2020 at 18:48

    Hello,

    Do you want to implement this for the shop/product categories pages?
    Add the following code to Theme Options > Custom CSS

    @media only screen and (min-width:993px){
        .filter-wrap {
            display: none;
        }
    }
    @media only screen and (max-width:992px){ .woocommerce .sidebar {
            display: none;
        }
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2020 at 18:47

    Hello,

    Our theme does not have options to change the checkout process, the WooCommerce plugin manages this. So, if you need advice with this contact WooCommerce plugin author https://wordpress.org/support/plugin/woocommerce/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2020 at 18:42

    Hello,

    We have sent the PSDs to your registration email.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2020 at 18:41

    Hello,

    Provide us with the correct WP Dashboard access to log in and check the mentioned page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2020 at 18:39

    Hello,

    Thank you for your suggestions. We plan to release new update within 2 days.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2020 at 16:06

    Hello,

    Information that you provide in the Private content area is safe! We are sure that your site was hacked not because of this. Contact your hosting provider to restore the backup of your site (they should have a copy with the latest changes, not the 2 weeks copy) and ask them to make additional protection to prevent hacking.

    Once you do this then reply back with temporary access to allow us to check the QV issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2020 at 15:56

    Hello,

    If your site is down then you should get some errors in the server error log. Could you provide us with the server error logs while your site is down?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2020 at 15:54

    Hello,

    1) Read the license policy https://themeforest.net/licenses/standard You can use the same license only if this is the same project (end product). If this is a new project you will need another license.

    2) $39 is the best price at this moment that we could offer. The regular price is $59.

    3), 4) You can try the Duplicator plugin https://wordpress.org/plugins/duplicator/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2020 at 15:02

    Hello,

    1) There is no such option in WooCommerce or our theme.
    2) Contact WooCommerce support to get help with this https://wordpress.org/support/plugin/woocommerce/
    5) Use the custom styles, for example

    .single_add_to_cart_button.button {
        font-size: 1.85rem;
        padding-top: 1.95rem;
        padding-bottom: 1.95rem;
    }

    Also, you can use Yellow Pencil plugin (XStore > Plugin installer) to customize styles if you don’t have CSS skills.
    6) I don’t see that you added the size guide option on the single product http://prntscr.com/v74h48

    7) Use Ajax filter https://prnt.sc/v74kwz (theme Options > WooCommerce > Shop > Shop page layout).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2020 at 10:32

    Hello,

    What do you mean by “homepage is slipping”? Could you, please, explain in more detail and provide screenshots or short gif using Gyazo tool for a better understanding of your problem?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2020 at 08:30

    Hello,

    Did not see your site before the update, so don’t know what color you used there. That text uses the body font, by default the body font color is #6f6f6f. If you want to change it then edit the page and add the color for that text that you need http://prntscr.com/v6v73a

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2020 at 08:15

    Hello,

    Ok, we are glad that you sorted out.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 26, 2020 at 08:14

    Hello,

    You can enable the off-canvas minicart like on the example that you provided http://prntscr.com/v6usy7 after adding to the cart. Will it be suitable for you?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 24, 2020 at 14:30

    Hello,

    Contact your hosting provider and ask about server error logs. Probably you reached some limit and error logs will display which one.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 24, 2020 at 14:27

    Hello,

    You can add that text to description. We don’t have any other special area for these purposes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 24, 2020 at 13:18

    Hello,

    Do you add the Primary Email Address in the FB setting? This problem occurs for users who have not set their Primary Email Address (They have many email addresses but they haven’t pointed out which is their primary email address) under the General Account setting tab.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 24, 2020 at 13:15

    Hello,

    Contact the vendor plugin author if they have option to apply different vendor designs for the different vendors because our theme does not include such option, unfortunately.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 24, 2020 at 13:07

    Hello,

    Take our apologies for the delay in answering. We need more time to find the reason of the issue. Our developers will be able to continue work on your site on Monday.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 24, 2020 at 12:41

    Hello,

    Fixed. Check now, please.

    Regards

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    Viewing 13,710 results - 13,681 through 13,710 (of 30,391 total)
Viewing 30 posts - 13,681 through 13,710 (of 30,391 total)
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