Forum Replies Created

Viewing 30 posts - 13,651 through 13,680 (of 30,337 total)
1 2 3 … 455 456 457 … 1,010 1,011 1,012
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2020 at 16:06

    Hello,

    Check the cart now.

    Regards

    #256691 Copied In reply to: Problems with translation, not working buttons, very slow loading time,
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2020 at 16:01

    Hello,

    We’ll check the issue with Instagram. Could you, please, disable the CloudFlare CDN on your site? Because it still is not disabled.

    Regards

    #256690 Copied In reply to: sad
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2020 at 15:59

    Hello,

    Go to Theme Options > Header builder > mobile menu and choose the menu you would like to show for the mobile from the list of available menus.

    Regards

    #256689 Copied In reply to: Mobile Menu
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2020 at 14:24

    Hello,

    We have checked the pages on your site and did not face the problem with the save button of the WPBakery. Do you use backend or frontend editor?
    We found that you installed also Elementor page builder. Do you plan to use it or installed it just in case?

    Regards

    #256683 Copied In reply to: WP Bakery Save Button
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2020 at 14:16

    Hello,

    Provide us also FTP access to your site to check the issue in more detail.

    Regards

    #256680 Copied In reply to: Product image gallery problem size
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2020 at 13:57

    Hello,

    Change the option to infinite scroll also for the mobile devices http://prntscr.com/v7qat3

    Regards

    #256674 Copied In reply to: errors
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2020 at 13:56

    Hello,

    I just added the custom code to Theme Options > Custom CSS. It could not affect the page speed, loading time of your site is ok https://tools.pingdom.com/#5d5a87637a000000

    Regards

    #256673 Copied In reply to: Images are not showing properly after litespeed cache
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2020 at 13:50

    Hello,

    Probably you bought the new license instead of the support. You can use your license for the new project if you plan it. Or you prefer to get refund and buy the support service?

    Regards

    #256672 Copied In reply to: Support
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2020 at 13:46

    Hello,

    We don’t see that you added the mentioned code. Go to Theme Options > Custom CSS > add the code, save changes and clear cache.

    Regards

    #256671 Copied In reply to: Change color of sale price
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2020 at 11:06

    Hello,

    We found that your FTP comes to the wrong directory http://prntscr.com/v7rysg and we don’t see our theme there. Please, check the FTP and provide the correct one to WP installation with our theme.

    Regards

    #256656 Copied In reply to: Elementor Edit
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2020 at 11:03

    Hello,

    Thank you for using our theme!
    Go to Theme Options > Custom CSS > find the below code and remove the border-radius

    .content-page, .page-content, .page-heading .container {
    background-color: white;
    border-radius: 20px;
}

    Regards

    #256655 Copied In reply to: How to get rid of demo boxed view?
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2020 at 11:00

    Hello,

    I have translated http://prntscr.com/v7rrxr , cleared the cache and it works http://prntscr.com/v7rtlk
    So, don’t see issue with the translation.

    Regards

    #256654 Copied In reply to: Select Options
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2020 at 10:46

    Hello,

    Provide us with WP Dashboard access to your site to check and help you.

    Regards

    #256651 Copied In reply to: Select Options
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2020 at 10:44

    Hello,

    That effect comes from the Top Smooth Scroll plugin. Contact plugin author to fix this behavior.

    Regards

    #256650 Copied In reply to: fail scroll
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2020 at 10:39

    Hello,

    We added custom to Theme Options > Custom CSS for the paragraph to avoid loading of the default styles of the Redux plugin.

    Regards

    #256649 Copied In reply to: Font changed – Google font expired
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2020 at 10:38

    Hello,

    You limited access to video, we can’t check it. Could you, please, describe in the message instead of the video? Or allow us to watch the video.

    Regards

    #256648 Copied In reply to: sad
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2020 at 10:36

    Hello,

    Go to Theme Options > Typography > Content > change 14 for the line-height to 1.4 and 14 for the font-size to 14px.

    Regards

    #256647 Copied In reply to: What happens to my website?
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2020 at 10:34

    Hello,

    Answered.

    Regards

    #256646 Copied In reply to: Waiting for Update Urgent
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2020 at 10:33

    Hello,

    I have enabled cache and minification and the results are better https://tools.pingdom.com/#5d5a58e2d3400000 We don’t have more options to speed up the results in our theme.
    Resolve the issue with the redirects http://prntscr.com/v7r17e

    Regards

    #256645 Copied In reply to: Optimize my website
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2020 at 10:11

    Hello,

    So, do you still need any help or we can close this topic?

    Regards

    #256644 Copied In reply to: System Anforderungen für XStore
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2020 at 10:11

    Hello,

    1) Try to re-add the token http://prntscr.com/v7qhkq and check after that. Let me know if you still have the error after that.
    2) Because load more button was enabled for the shop http://prntscr.com/v7qat3

    Regards

    #256643 Copied In reply to: errors
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2020 at 10:00

    Hello,

    You did not change the banner images for the en version http://prntscr.com/v7q7pa Check now.

    Regards

    #256641 Copied In reply to: Static block images wont change
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2020 at 09:25

    Hello,

    This feature will be included in the next theme update (within 1-2 days). So, wait for theme update!

    Regards

    #256636 Copied In reply to: add variation limit on grid products
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2020 at 09:21

    Hello,

    Add the following code to Theme Options > Custom CSS

    .type-product ul, .content ul {
    list-style-position: inside;
    padding-left: 0;
}

    Regards

    #256635 Copied In reply to: Responsive problem
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2020 at 09:10

    Hello,

    You use this email in the contact form http://prntscr.com/v7oy1u

    Regards

    #256631 Copied In reply to: Spam mail Sent after all email to – RoseTyler@8theme.com
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2020 at 08:52

    Hello,

    We don’t have ready to use solutions for this, unfortunately.

    Regards

    #256628 Copied In reply to: Xstore Child Theme error
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2020 at 08:51

    Hello,

    1) Go to Theme Options > Header builder > Cart > choose the mini cart type – Off-canvas.
    2) Add the Ajax add to cart for the variable products https://wordpress.org/plugins/woocommerce-ajax-add-to-cart-for-variable-products/ or https://wordpress.org/plugins/woo-ajax-add-to-cart/ to allow adding of the variable products with Ajax without page refresh and opening the mini-cart instead.

    Regards

    #256627 Copied In reply to: "has been added to your cart"
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2020 at 08:48

    Hello,

    What about FTP? Because we need to make changes in the theme files.

    Regards

    #256626 Copied In reply to: Problems with translation, not working buttons, very slow loading time,
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2020 at 08:45

    Hello,

    Check now, please.

    Regards

    #256625 Copied In reply to: Images are not showing properly after litespeed cache
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2020 at 08:40

    Hello,

    Tried the same actions and it works
    1) added heading https://gyazo.com/a734172454bfe1dd4fa414881cf4edfa
    2) Preview https://gyazo.com/d1487130b4befe127fb25825cb8304f4
    Problem is that we can’t replicate the issue to find the reason of it.

    Regards

    #256624 Copied In reply to: Elementor styling not working when page is published
  • 1 2 3 … 455 456 457 … 1,010 1,011 1,012
    Viewing 13,680 results - 13,651 through 13,680 (of 30,337 total)
Viewing 30 posts - 13,651 through 13,680 (of 30,337 total)
1 2 3 … 455 456 457 … 1,010 1,011 1,012

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