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Advice on checkout - by donhetter - on WordPress WooCommerce support

This topic has 2 replies, 2 voices, and was last updated 3 years, 6 months ago ago by Olga Barlow

donhetter

Participant

October 25, 2020 at 18:47

Hello

When a customer goes to our checkout and clicks on place order, screenshot https://prnt.sc/v6jonp. Now the problem is after a customer places there order if they decided to hit the back button instead of closing at the screen, the checkout places another order, because the customer for whatever reason decided to hit the back button, is there a way in our checkout to stop having our checkout processing multiple orders because the customer decided to hit the back button? For some reason that has never been a problem until the last few weeks and now its happening a lot.

#256479 Copied Theme version: 1.0 WooCommerce version: 5.5.1

1 Answer

Olga Barlow

Support staff

October 26, 2020 at 18:47

Hello,

Our theme does not have options to change the checkout process, the WooCommerce plugin manages this. So, if you need advice with this contact WooCommerce plugin author https://wordpress.org/support/plugin/woocommerce/

Regards

#256581 Copied
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