Return to previous page

Old products are still showing - by tjackson!

This topic has 8 replies, 2 voices, and was last updated 3 years, 4 months ago ago by Olga Barlow

tjackson!

Participant

December 1, 2020 at 16:00

Old products that I have deleted are still showing on my site. Under the products page I have deleted all the sample data however it showing as options under my affiliate program software.

Please, contact administrator
for this information.

#262064 Copied Theme version: 7.1.3 WooCommerce version: 4.7.1

7 Answers

Olga Barlow

Support staff

December 1, 2020 at 20:46

Hello,

Are you talking about this section https://gyazo.com/2074cd0181da710e371f429ad7b26106 ?
Do you have this issue when the default WP theme is activated?

Regards

#262110 Copied

tjackson!

Participant

December 2, 2020 at 19:45

I have not tried to use the WP theme. If I try this will this affect my current website?

#262308 Copied

Olga Barlow

Support staff

December 3, 2020 at 10:51

Hello,

Nope, switch just for a few mins. Only widgets could be messed up after switching, so open the Appearance > WIdgets tab before switching to be able to move the widgets to the correct area after switching back.

Regards

#262375 Copied

tjackson!

Participant

December 7, 2020 at 19:36

Hi there, I am not familiar with wordpress. How do I switch from the child theme?

#263009 Copied

Olga Barlow

Support staff

December 8, 2020 at 14:10

Hello,

Go to Appearance > Themes > install and activate the Storefront theme. Check the mentioned issue. After that go to Appearance > Themes > activate theme that you used before.
Widgets could be messed up after switching, so open the Appearance > WIdgets tab before switching to be able to move the widgets to the correct area after switching back.

Regards

#263098 Copied

tjackson!

Participant

December 9, 2020 at 06:16

Hello, I never switched the template. I drive the steps you provided and I received a 404 message when clicking the categorize so I switched it back to the original.

#263185 Copied

Olga Barlow

Support staff

December 9, 2020 at 15:54

Hello,

Option that you are talking about is not XStore theme option. You have implemented it using third-party plugin. So, I would recommend you to contact plugin author to make sure that everything is ok from their side. The plugin author will be able to check the plugin with the default theme.

Regards

#263275 Copied
Viewing 8 results - 1 through 8 (of 8 total)