Forum Replies Created

Viewing 30 posts - 12,121 through 12,150 (of 30,337 total)
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  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 17, 2020 at 18:24

    Hello,

    3) Do you have such issue only when our theme is enabled? Try to test it with the default WP theme, for example with Storefront. Because we are able to help with issues caused by our theme.

    5)

    As I mentioned before I´m having trouble updating xstore core and theme, it gives me the following error: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Provide us with WP Dashboard access to check the problem in more detail. Did you activate theme on the same domain where you use it at this moment?

    6) We don’t have such integration at this moment. You can submit feature request here https://www.8theme.com/taskboard/ and if it takes votes our developers will be able to take a closer look at this.

    Regards

    #264631 Copied In reply to: XCore Update and Slow website
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 17, 2020 at 18:14

    Hello,

    Try to increase SubstituteMaxLineLength to 10M and check the page editing after that.

    Regards

    #264629 Copied In reply to: Urgent! Problem with WPBakery Page Builder
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 17, 2020 at 18:03

    Hello,

    Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem.

    Regards

    #264624 Copied In reply to: Menu bug error load Mobile version
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 17, 2020 at 17:56

    Hello,

    Are you talking about backend or frontend editor? I tried the backend editor and don’t see any problem with the page editing http://prntscr.com/w4tj3g

    Regards

    #264622 Copied In reply to: Bugs: in the editor-mode the settings does not working, does not change the thee
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 17, 2020 at 17:53

    Hello,

    Unfortunately, we don’t guarantee compatibility with third-party plugins and probably it requires additional improvements of the Email builder.
    So, please, submit feature request here https://www.8theme.com/taskboard/ and if it takes votes our developers will be able to implement this in one of the upcoming updtaes.

    Regards

    #264621 Copied In reply to: Problem with Email Builder not displaying 3rd party shortcodes content
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 17, 2020 at 17:49

    Hello,

    1) We have enabled all the possible options in our theme that could improve the page speed. Also, I installed the cache plugin.
    Check the speed results test:
    Before – https://tools.pingdom.com/#5d9c5e2e94800000
    After – https://tools.pingdom.com/#5d9c648a9fc00000

    2) Our theme does not come with the og tags. If you need then we would recommend you to use the SEO plugins, for example Yoast SEO or other that includes this option to upload og:image for pages. products and adds these tags.

    Regards

    #264620 Copied In reply to: slow
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 17, 2020 at 17:08

    Hello, @Apolloneos

    Could you, please, provide us with a temporary WP Dashboard and FTP access to your site? We’ll check the issue in more detail.

    Regards

    #264605 Copied In reply to: Slider stuck on loading
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 17, 2020 at 16:21

    Hello,

    Provide us with Wp Dashboard access to your site to check and help you.

    Regards

    #264591 Copied In reply to: issue with cross sells
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 17, 2020 at 16:18

    Hello,

    Did you activate theme on the same domain where you are using it now?
    What purchase code did you use to activate theme for this project? Provide us purchase code in the Private content area.

    Regards

    #264588 Copied In reply to: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 17, 2020 at 16:16

    Hello,

    Because you use the different hover effect for these Product elements:
    1st element – http://prntscr.com/w4rola
    2d element – http://prntscr.com/w4rp9f
    So, choose the necessary hover type or Inherit to inherit the Theme Options settings.

    Regards

    #264586 Copied In reply to: Quickview
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 17, 2020 at 16:11

    Hello,

    1) Make sure that you changed the hover color for all the menu items http://prntscr.com/w4rl22

    2) We don’t have options to create the menu as on your screenshot to show the mega-menu for the 3-d level. You may look for third-party plugins to create such menu.

    Regards

    #264584 Copied In reply to: Static Block
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 17, 2020 at 16:07

    Hello,

    Did you make screenshot of the single product builder? These options affect only the price element of the single product page http://prntscr.com/w4rfw7

    If you want to change the price on grid use the custom CSS below

    .content-product .price, .product_list_widget li .price, .wishlist-dropdown li .price, .sidebar-slider li .price {
    color: #0787ea;
}
.price ins .amount {
    color: #f70c0c;
}

    Regards

    #264583 Copied In reply to: Pricing Colour Issues
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 17, 2020 at 15:59

    Hello,

    It depends on the changes you make in the child theme. If you copied to child theme files from the parent theme that were changed in the update then you probably need to add these changes to the child theme. But as a rule, you don’t need to touch anything in the child theme after the parent theme update.

    Regards

    #264579 Copied In reply to: Theme update
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 17, 2020 at 15:52

    Hello,

    Problem caused by PHP Memory limit http://prntscr.com/w4r5pl
    So, contact your hosting provider to increase the PHP Memory limit.

    Regards

    #264576 Copied In reply to: Loading page
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 17, 2020 at 15:21

    Hello,

    Did you read my message attentively and checked the screenshot? You need to disable that option if you want to have white space below the landscape images https://prnt.sc/w3eisv

    Regards

    #264566 Copied In reply to: Equal height for portrait and landscape images in the product gallery slider
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 17, 2020 at 15:17

    Hello,

    Go to Dashboard > Updates > click on the Check again button and then try to install/update XStore Core plugin.
    I don’t see other topics, just this one. And 2 replies from you.
    So, if you need help with the demo content installation from our side provide correct WP Dashboard access to your site.

    Regards

    #264563 Copied In reply to: Installation Failed: XStore Core and Demo Store
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 17, 2020 at 15:13

    Hello,

    We suppose it’s some kind of glitch. WPBakery has it sometimes. As a rule, closing the popup and opening it again helps. Did you try it? You can also try to update the WPBakery plugin to version 6.5. It’s available here https://www.8theme.com/downloads
    If it does not help then provide us with WP Dashboard and FTP access to your sire.

    Regards

    #264562 Copied In reply to: XStore Plumbing demo, WPBakery, unable to edit product on Home Page
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 17, 2020 at 15:08

    Hello,

    1) Footer bg color you can set in Theme Options > Footer > Footer Styling http://prntscr.com/w4q2ql

    2) Use Static Block to create footer layout, I have created an example http://prntscr.com/w4qc3f Edit it according to your needs.

    3) Add the Static Block to footer widget area http://prntscr.com/w4qd8i

    Regards

    #264561 Copied In reply to: Creating a footer
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 17, 2020 at 14:49

    Hello,

    Our theme does not generate images for the catalog, this is WooCommerce and WordPress function to generate images. Once you set the size of the shop thumbnail in the Appearance > Customize > WooCommerce > Product images, WooCommerce creates additional images, for example, https://itstimeto.wdmarket.co.uk/wp-content/uploads/2020/12/Don_tBeStupid-300×300.jpg and uses them for the products on the shop page.
    So, we can do nothing with the quality of the regenerated images.

    Regards

    #264553 Copied In reply to: quality issue
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 17, 2020 at 13:44

    Hello,

    Duplicate link on the Default header will create copy of the header that was imported after demo version installation.
    If you want to get copy of the existing changed header then use “Create new” button and it will create copy of the existing header. We’ll improve it in the next update but at this moment it works in this way, sorry.

    Regards

    #264533 Copied In reply to: Header issue
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 17, 2020 at 13:10

    Hello,

    Look, you have some kind of server or CDN cache because you have XStore 7.2.2 version installed http://prntscr.com/w4nvww but if you inspect the frontend it still displays the 7.2 version (out of date) http://prntscr.com/w4nxb9
    So, once you find out what CDN you use and clear the CDN cache you’ll get the problem fixed. Price will be changed in the top, like here https://gyazo.com/00fd44724b4c0af92055f356e045d8e4

    Regards

    #264526 Copied In reply to: Loop buy button and variable product value does not appear
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 17, 2020 at 12:50

    Hello,

    I see. Yes, those options for the banner content. If you want to add the border around the image then use the row options where the banner placed http://prntscr.com/w4ni12
    Then you’ll get http://prntscr.com/w4nk33

    Regards

    #264515 Copied In reply to: Border to banner
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 17, 2020 at 12:37

    Hello,

    1) Provide us with WP Dashboard access to your site to check the issue with the cache.
    2) Go to Theme Options > Header builder > Mobile menu > Dropdown Opening Action > choose On.

    Regards

    #264513 Copied In reply to: problem with my website
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 17, 2020 at 12:19

    Hello,

    WP Dashboard access is incorrect http://prntscr.com/w4mwt0
    If you don’t see the missing images then just ignore that message.
    You should be able to change the site font in Theme Options > Typography > Content > choose the Lato font for example as the main font and as the Headings font.
    Also, go to Theme Options > Header builder > edit the Main menu > choose the necessary font for the menu.

    Regards

    #264507 Copied In reply to: changes through the theme editor are not saved
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 17, 2020 at 12:07

    Hello,

    1) I enabled the Compare plugin and cache and don’t see problem https://gyazo.com/728f3b5e3d5289f5e24068c7de380e62

    2) Elementor plugin overwrote the icons font-family and it caused the issue. I added custom CSS to apply the correct font-family for the icons. Check now, please.

    Regards

    #264502 Copied In reply to: YITH: Compare plugin- wont work with caching plugins, Wishlist: no social icons
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 17, 2020 at 11:52

    Hello,

    Thank you. I have passed your issue to our developers. Once we fix the problem I’ll inform you.

    Regards

    #264498 Copied In reply to: Prev/Next product navigation navigates to itself
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 17, 2020 at 11:29

    Hello,

    1) Checked your mobile menu and don’t see the issue anymore.

    2) Provide us with FTP access to your site, please. We’ll check the issue in more detail and help you.

    Regards

    #264493 Copied In reply to: Menu bug error load Mobile version
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 16, 2020 at 20:18

    Hello,

    Video was made in 2018. Now 2020, we have made a lot of improvements to that panel including icons and the title of the tab.

    Regards

    #264395 Copied In reply to: 8themes elements do not appear.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 16, 2020 at 19:11

    Hello,

    You are welcome. Glad that you sorted it out.

    Regards

    #264386 Copied In reply to: ajax error when saving Revolution slider
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 16, 2020 at 19:07

    Hello,

    Check now, please.

    Regards

    #264385 Copied In reply to: portfolio header image
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Viewing 30 posts - 12,121 through 12,150 (of 30,337 total)
1 2 3 … 404 405 406 … 1,010 1,011 1,012

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