Take our apologies if you faced any issues using our theme!
Could you, please, provide us with WP Dashboard and FTP access to your site to check the issue in more detail?
Provide us also with link to page what you have the mentioned issue.
Regards
Olga Barlow
Participant
April 19, 2021 at 14:36
Hello,
Do you want to create the anchor link that will open one of the tabs on the Help page once you click that link from the home page for example?
We don’t have such options, unfortunately. It requires additional customization.
Regards
Olga Barlow
Participant
April 19, 2021 at 14:22
Hello,
Thank you for using our theme.
Go to Products > Categories > edit the categories and upload Thumbnails. Check the home page after that.
Regards
Olga Barlow
Participant
April 19, 2021 at 14:19
Hello,
I don’t see the mentioned custom for the QV on your site. So, it’s difficult for me to say where you tried to place it before. We suggest to place custom CSS in one of 2 areas:
either child theme style.css or Theme Options > Custom CSS.
Which place the customer chooses depends on the customer. We are responsible only for the code that our support staff adds in case it’s not removed by the customer.
Don’t place translations to Author directory, use either custom or System https://prnt.sc/11pa73g then you won’t lose translation after plugin update.
I have uploaded translation of the XStore core plugin file. Check now.
Regards
Olga Barlow
Participant
April 19, 2021 at 13:53
Hello,
Could you, please, write in English because we don’t speak Portugues.
1) I don’t see problem with the filtering on your site https://gyazo.com/485da30f31195c91baf0b88bb325eb77 Could you, please, explain what exactly is wrong in more detail?
2) Background color of the area where you placed menu is set to white https://prnt.sc/11p9vtj
So, where did you edit the bg color?
Regards
Olga Barlow
Participant
April 19, 2021 at 13:44
Hello,
Add these IPs 176.98.69.38, 176.98.70.120.
Regards
Olga Barlow
Participant
April 19, 2021 at 13:30
Hello,
Ok, thank you. This time FTP works. Passed issue to developers.
Regards
Olga Barlow
Participant
April 19, 2021 at 13:16
Hello,
What changes did you make in xstore-child/framework/theme-functions.php , xstore-child/woocommerce/content-product-slider.php, xstore-child/woocommerce/content-product.php ? I had to rename these files because the versions you have in the child there out of date. So, you need to tell me what changes you made there to move them to updated copies.
Regards
Olga Barlow
Participant
April 19, 2021 at 12:24
Hello,
Thank you for your understanding. We have a lot of requests these days, so take my apologies for the possible delay.
What block are you trying to edit: top or bottom https://prnt.sc/11p4j95 ?
What changes were not saved? Could you provide screenshot of the editor screen to explain in more detail?
I see that you use Cloudflare CDN. Don’t forget to clear CDN cache after changes and also the browser cache.
Regards
Olga Barlow
Participant
April 19, 2021 at 11:50
Hello,
Could you, please, provide us with temporary WP Dashboard and FTP access to your site? We’ll check the issue in more detail.
Regards
Olga Barlow
Participant
April 19, 2021 at 11:48
Hello,
Thank you. I have passed the issue to our developers. I’ll inform you once they fix the issue.
We have a lot of requests these days, so take my apologies for the possible delay.
Regards
Olga Barlow
Participant
April 19, 2021 at 11:39
Hello,
We have made changes in the et-core-plugin/app/models/customizer/theme-options/global/callbacks.php – http://prntscr.com/11df7op
Could you check on the other site where you have the same issue if any plugin causes problem? Try to disable the third-party plugins there and check if you still have the same issue. Let me know about the results.
Regards
Olga Barlow
Participant
April 19, 2021 at 10:47
Hello,
Tried it and everything works https://gyazo.com/75e06be05107607404b3fc3b1a7d2299
Maybe this is some compatibility issue between the plugin and your cache if the issue disappears once you clear the cache? Did you try to contact the plugin author?
Regards
Olga Barlow
Participant
April 19, 2021 at 10:41
Hello,
Did you face this issue before 14 April or even after?
Could you, please, provide us with temporary access to your support account. Also, email us (8themes@gmail.com) topic title that you try to use and message.
Regards
Olga Barlow
Participant
April 16, 2021 at 17:24
Hello,
We don’t have such option in our theme, sorry.
Regards
Olga Barlow
Participant
April 16, 2021 at 17:21
Hello,
Sorry but I can’t check the test domain https://prnt.sc/11iz8wa
I see a lot of the errors for the files https://prnt.sc/11izami So, contact your hosting provider and ask them to fix these 500 errors for the files. Also, if you use cache plugin try to disable it and check after that.
Who did migration for you? Try the Duplicator plugin for these purposes.
Regards
Olga Barlow
Participant
April 16, 2021 at 17:17
Hello,
Sorry but I can’t log in to your Dashboard to check the issue in more detail https://prnt.sc/11iz4pr
Regards
Olga Barlow
Participant
April 16, 2021 at 17:16
Hello,
You missed to provide FTP access to your site. I suppose that problem caused by your child theme and changes that you made there, especially in theme-functions https://prnt.sc/11iyywz
If you want to change any function you need to copy only function code (not whole the file with all the functions!) from parent theme to child theme fucntions.php and edit this function according to your needs.
