Hello,
Thank you. I passed issue to our developers.
Regards
Hello,
Thank you. I passed issue to our developers.
Regards
Hello,
Sorry, don’t understand your question. If you choose the Arabic lang in the WordPress settings it automatically changes the direction and calls translation files.
Regards
Hello,
What’s this https://prnt.sc/129dsbl Your margins for the my account shortcode and custom CSS caused the mentioned issue. I removed it and my account page layout is not broken. Check now.
Regards
Hello,
Please, contact your hosting provider and ask to set client_max_body_size 20M;
https://www.cyberciti.biz/faq/fix-client-intended-to-send-too-large-body-xyz-bytes-in-nginx/
It will fix your issue with saving.
Regards
Hello,
1) I have installed the Hipster version.
2) Changed the gallery settings in Theme Options > WooCommerce > Single product > Thumbnails > Vertical
3) Added description for this product like an example. Use it for other products.
Regards
Hello,
1) We don’t have such option for the slider.
2) Provide us with link to your site and temporary WP Dashboard access. We need to check the setting you use to guide you and give correct custom CSS to implement this.
3) Use global WooCommerce attributes and variation swatches, watch this tutorial https://youtu.be/LgzC4iK-j6A
4) Go to Theme Options > Header builder > edit All departments menu and disable more link https://prnt.sc/129a68u
To add image go to Appearance > Menus > upload image for the menu item and set position as image https://prnt.sc/129a8rq
5) What page builder do you use: Elementor or WPBakery?
6) Go to Theme Options > Styling > set container color to transparent and choose the site background https://prnt.sc/129adog after that add the bg for the element you need using custom CSS. Or you can also switch to Boxed layout in Theme Options > General. Choose which way is more suitable for you.
7) Add the below code to Theme Options > Custom CSS
.product-view-light .light-right-side {
bottom: 20px;
top: auto;
}
Regards
Hello,
Provide us with screenshots when we’ll be able to check how long it takes with the default theme and with XStore theme. Because at this moment I see that even if we switch to the default theme it still is not fast. So, it means that our theme is not the reason of the issue. Try to disable third-party plugins that do not come bundled with our theme and check if it helps you.
Regards
Hello,
Did you check my screenshot? https://prnt.sc/127k07n You need to set 1/2 column width for the mobile device only as mentioned in the screenshot https://prnt.sc/1299pxo
Or provide correct WP Dashboard access.
Regards
Hello,
We have fixed this in the latest theme update. I have updated the theme and there is no error anymore.
Regards
Hello,
Fixed. Check now.
Regards
Hello,
Your hosting provider should increase body size limit to allow saving of the multiple headers that have a lot of conditions.
Regards
Hello,
We don’t have our video tutorial but there are a lot of videos on how to translate theme/plugin using Loco Translate, for example, https://youtu.be/6qLkdl97PU0
The one important moment is when you choose the translation files location choose Custom, don’t choose Author because if you choose Author you’ll lose translation after theme or plugin update.
Regards
Hello,
Take our apologies if you faced inconvenience using our theme!
Could you, please, provide us with WP Dashboard and FTP access to your site to check? Don’t clear the cache, please.
Regards
Hello,
Take our apologies if you faced inconvenience using our theme!
Could you, please, provide us with WP Dashboard and FTP access to your site to check? Don’t clear the cache, please.
Regards
Hello,
I see that you use Elementor builder to customize Checkout page. Could you, please, go to Appearance > Themes > install and activate Storefront theme (default WooCommerce theme)? Check if payment methods appear when the Storefront theme is enabled. Provide screenshot on how it works with the default theme.
Regards
Hello,
Ok. Let me know if you need our assistance after that. If yes, then we will need video of the issue and settings you use for the Nitro pack to check and help you.
Regards
Hello,
Thank you. I passed your issue to our developers. I’ll inform you once they fix the problem.
Regards
Hello,
I checked your log file and see that you still have the error with the large body and peer closed connection in SSL handshake. So, contact your hosting provider and ask them to check these errors and change server settings to avoid issues while you try to edit the multiple headers.
We checked our mail server and we see that emails sent to james@feel*****.co.uk email. So, check the spam folder of this email.
Regards
Hello,
Point is that “?add-to-cart=id” uses POST not Ajax add to cart by default.
Add the following classes to your button
progress-button etheme_add_to_cart_button ajax_add_to_cart
Check the add to cart after that.
Regards
Hello,
Try to disable Lazy loading for the images in theme optimization settings (use Default) and also Frontend optimization of the CSS, Nitro pack comes with both options, so you don’t need to keep them enabled in our theme. Let me know if it helps.
Regards
Hello,
WooCommerce does not display the variation stock there! Only global product stock, so enable global stock management for the variable product https://prnt.sc/128uql7 and you’ll get it https://prnt.sc/128uuph
Regards
Hello,
Yes, it’s a bug. I passed issue to our developers. I’ll inform you once they fix the problem.
Regards
Hello,
Default WooCommerce import does not have option to import to custom taxonomy. I passed request to our developers to improve it and we’ll try to implement that in one of the next theme updates but at this moment built-in WooCommerce importer does not allow this. So, look for third-party import plugins that allow custom taxonomy import.
Regards
Hello,
1) It’s because of the fixed height that was used in the menu settings. I have added custom CSS to the child theme to fix that. Check now.
2) Registration is the WooCommerce default option and it does not have settings to add additional fields by default. So, look for third-party plugins that allow you to customize WooCommerce registration, for example https://woocommerce.com/products/custom-user-registration-fields-for-woocommerce/ or https://wordpress.org/plugins/custom-registration-form-builder-with-submission-manager/ or similar that suits your needs.
3) We don’t have option to edit URL for the Account element of the header builder. So, it’s possible only with additional customization, you can submit customization request here. Or maybe create special shortcode that will display link you need and use HTML block element to add your link shortcode.
Regards
Hello, @amongthieves,
Thank you so much for your comment and explanation! We are very glad to hear that you chose our theme and happy with it.
Regards
Hello,
We can’t log in to your Dashboard using credentials that you provided https://prnt.sc/128ovo3
Did you change the column responsive settings for the mobile device https://prnt.sc/127k07n and set 1/2 for the mobile for each of your 5 columns?
Regards
Hello,
If WooCommerce plugin support tells you that issue is related to the premium theme that you use then ask them to show you the video of how it works on your site with their official theme – Storefront. Like I did. I enabled the Storefront theme, checked your shipping and provided screenshots https://prnt.sc/12579mb to confirm and prove that it works the same way as with our theme. And everything is clear.
Now I would ask you to check your the apple pay / google pay on single product with the Storefront theme. Does it work fine when you go to Appearance > Themes > and enable Storefront? You can provide us with screenshot of how it works with the Storefront using Lightshot screenshot tool or with a short video using the Gyzo gif free tool.
Regards
Hello,
You need to install page builder plugin: either Elementor or WPBakery (XStore > Plugin Installaer). Which one do you prefer? Do you plan to import demo content?
Regards
Hello,
I checked your page and don’t see issues with editing https://gyazo.com/84235acf6148ee75a5bb5915b5ee999d
Could you, please, provide link to page where you have the issue?
Regards