Forum Replies Created

Viewing 30 posts - 8,161 through 8,190 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 27, 2021 at 08:36

    Hello,

    1) Did you read Polylang documentation? https://polylang.pro/doc/how-to-translate-the-themes-and-plugins-hardcoded-strings/
    It requires translation files and they recommend translating hardcoded strings using Loco Translate. So, please, follow the docs and translate XStore theme and XStore core plugin using Loco translate first.

    2) Because it was uploaded via http but your site is https and logo is blocked https://gyazo.com/ea8b5a06bd7de3912c35017264b2ab66
    I have installed Really simple SSL plugin to fix the problem. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2021 at 18:20

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2021 at 18:20

    Hello,

    Oh, that block comes from Stipe plugin https://prnt.sc/13g4t8f . So, contact plugin author to find out how to remove it.
    We don’t have options on our theme to remove this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2021 at 18:20

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2021 at 18:17

    Hello,

    Oh, I see. Then add the below code

    .et_b_single-request-quote-popup .et-popup {
        min-width: 320px;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2021 at 18:15

    Hello,

    You are welcome.
    Could you please rate the theme here?
    https://themeforest.net/item/xstore-responsive-woocommerce-theme/reviews/15780546

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2021 at 18:14

    Hello,

    If you inspect the site using dev tools and see that error then you need to fix the server settings and unblock fonts. In other case you will see the default font and we can do nothing with this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2021 at 18:12

    Hello,

    Add the below code to Custom CSS

    .product-details {
        display: flex;
        flex-direction: column;
        justify-content: center;
        align-items: center;
    }
    .content-product .product-details .product-title {
        order: -1;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2021 at 18:05

    Hello,

    Yes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2021 at 18:04

    Hello,

    1) Product categories widget works the same way even with the default Storefront theme https://gyazo.com/69df1f4e6fa5f7e1338fff0cc3e008c1 if Only show children of the current category option is enabled. Once I disable option I see categories and subcategories. So, decide if you want to keep that option on or off.

    2), 3) I don’t see any missing banner or disconnected Instagram on the home page. We did not touch your setting while logged in to your site before, just checked the backend categories and products.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2021 at 17:55

    Hello,

    I don’t see any problem with Instagram once I choose the account to show.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2021 at 17:45

    Hello,

    Add the below code to Theme Options > Custom CSS

    .et_b_single-request-quote-button {
        min-width: 182px;
        text-align: center;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2021 at 17:40

    Hello,

    Go to WooCommerce > Settings > Account > enable registration for the My account page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2021 at 17:39

    Hello,

    We use the Kirki Framework but it’s built-in and there is no need to install it as a separate plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2021 at 17:38

    Hello,

    I see js error in console https://prnt.sc/13g30t1
    Do you have any kind of server cache or CDN that could change the order of the scripts(defer/async loading)?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2021 at 17:15

    Hello,

    Probably elements in the All departments element causes the issue. Provide us with FTP access to your site to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2021 at 16:39

    Hello,

    Heigh is set in your custom code https://prnt.sc/13fwzfi So, we can do nothing with this. Edit the height if you want to change it.

    This element of the Massive Addons plugin does not have swipe option for mobile, so we can just display arrows for the mobile devices to allow users to slide to the next slide.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2021 at 16:32

    Hello,

    It looks that Elementor updated and does not allow to refresh plugin scripts for the page after the Ajax loading. So, if you want to use Static blocks for that sections we would recommend you to disable Ajax filters option. We are trying to find a workaround for this but we are not sure that it’s possible taking into account Elementor changes. We see that a lot of Elementor users contacted Elementor team about this but they do not hurry to provide any fix for this or do not want.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2021 at 15:41

    Hello,

    Read this answer https://www.8theme.com/topic/no-emails-being-received-from-woocommerce/#post-287900 and follow the instructions.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2021 at 14:51

    Hello,

    Which one? Provide screenshot, please, and tell me what size should it be?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2021 at 14:05

    Hello,

    You can add that in the Private content area. We need username and pass to log in to Dashboard.
    By the way, did you follow the plugin instructions to disable that button https://wordpress.org/support/topic/remove-pa-pal-button-from-product-page/ ?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2021 at 14:03

    Hello,

    Are you talking about this separator https://prnt.sc/13fvlcf ?
    This is to compare “use Add to cart or Buy now”. Do you want to remove that?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2021 at 13:41

    Hello,

    You are welcome.
    Use text element. I have imported an example of the form with different types of fields. Check that. Also, keep in mind that you can find examples of different forms here https://www.quform.com/examples and you can import from using import option.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2021 at 13:34

    Hello,

    – I don’t know how to make your request: Also, check how does it work when the default WC theme – Storefront is activated on your site.

    Go to Appearance > Themes > install and activate Storefront theme. Check what subtotal do you have with the default theme in the cart mini-popup.
    Or provide us with WP Dashboard access to your site and we’ll check it for you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2021 at 13:30

    Hello,

    Check now, please. Keep this option disabled https://prnt.sc/13fum0d

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2021 at 13:09

    Hello,

    1) I don’t see product categories and products on the site that you provided https://prnt.sc/13ftx24
    2) WooCommerce plugin has the widgets cache. So, it may take some time (up to 1-2 days) to show the new categories in the widget after adding them.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2021 at 13:00

    Hello,

    Ok, thank you. We’ll be waiting.
    1) We are working on a new theme archive that improves performance of theme options (customizer). So, we’ll check what causes the issue with the single product creation and then we’ll be able to upload the test archive on the staging site to allow you to check the pre-released version and compare results.

    2) Yes, we do understand this. We need to find the reason of the issue first. If this is a code issue then we’ll just fix it and upload fixed file to production. If this is something with the server settings then we will need your hosting provider assistance.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2021 at 12:05

    Hello,

    If you remove and then install it again it won’t break the site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2021 at 12:03

    Hello,

    1) Add the below code to change the symbol

    .widget_product_categories.sidebar-widget ul .open-this.et-down-arrow:before, .sidebar-widget ul .open-this.et-down-arrow:before {
        content: '\e910';
    }
    .widget_product_categories.sidebar-widget ul .open-this.et-up-arrow:before, .sidebar-widget ul .open-this.et-up-arrow:before {
        content: '\e912';
    }

    2) Add the Active Filter widget to the sidebar to be able to remove filter terms.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2021 at 08:20

    Hello,

    Are you going to answer at least one of my questions?

    I’m ready to answer all your questions but I saw just one question – “what to do to solve this issue” and I tried to help you by asking about backup.
    Point is that if all the styles reset you could restore them only restoring your DB because the theme saves theme options to the DB. If you don’t have a backup of the DB or theme options backup (Theme Options > Import/Export > download the export file to a safe place) we can do nothing with this.
    I have updated theme and core plugin and I don’t see any issues with the site styles or customizer, so I assume that something went wrong during your update. Unfortunately, I can’t tell you what exactly was wrong because I did not see your actions and your server performance during the update.

    Anyway, we would recommend you to create a staging site before the next theme update, after that update theme on the staging site first and if everything is ok then update the production site.

    Regards

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Viewing 30 posts - 8,161 through 8,190 (of 30,391 total)
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