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Bloc header doesn’t always appear - by TheLight

This topic has 8 replies, 3 voices, and was last updated 2 years, 11 months ago ago by Olga Barlow

TheLight

Participant

May 22, 2021 at 22:18

Hello,

I’ve created specific static bloc headers for the different product categories but when I go in categories, it doesn’t appear. I need to reload the page for the header to appear.
What could be the reason of that bug?

Thank you

Please, contact administrator
for this information.

#288624 Copied Theme version: 7.2.7

7 Answers

Rose Tyler

Support staff

May 23, 2021 at 07:08

Hello,

Update the theme – https://xstore.helpscoutdocs.com/article/63-theme-update and Core plugin – https://xstore.helpscoutdocs.com/article/37-plugins-update Clear cache and check how it works then.

Regards

#288631 Copied

TheLight

Participant

May 24, 2021 at 09:38

Hello,

Thank you for your answer.

Unfortunately I have updated the plugin and deleted cache but the issue is still present.
If you go on shop then click on one of the categories, you’ll see that the header doesn’t appear if you don’t reload the page.

#288713 Copied

Olga Barlow

Support staff

May 24, 2021 at 17:11

Hello,

Provide us with FTP access to your site, please. We’ll check the issue in more detail.

Regards

#288763 Copied

TheLight

Participant

May 24, 2021 at 19:10

Hello,

I share it in the Private area.

Thank you.

Please contact administrator
for this information.

#288777 Copied

Olga Barlow

Support staff

May 25, 2021 at 11:14

Hello,

You provided FTP access to an empty directory https://prnt.sc/13e2ezv We need access to the directory with your WP installation.

Regards

#288825 Copied

TheLight

Participant

May 25, 2021 at 14:13

My bad! Here it is

Please contact administrator
for this information.

#288857 Copied

Olga Barlow

Support staff

May 26, 2021 at 16:32

Hello,

It looks that Elementor updated and does not allow to refresh plugin scripts for the page after the Ajax loading. So, if you want to use Static blocks for that sections we would recommend you to disable Ajax filters option. We are trying to find a workaround for this but we are not sure that it’s possible taking into account Elementor changes. We see that a lot of Elementor users contacted Elementor team about this but they do not hurry to provide any fix for this or do not want.

Regards

#288972 Copied
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