Forum Replies Created

Viewing 30 posts - 8,131 through 8,160 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 28, 2021 at 10:33

    Hello,

    I have tested your site and the speed of the page loading is much better with our theme than with default for example.
    XStore test https://gtmetrix.com/reports/gbaazar.com/3pqNcvj0/
    Storefront default theme https://gtmetrix.com/reports/gbaazar.com/ZSFepwYA/
    Grade is lower with our theme because of the number of the DOM elements (our theme has much more elements in the header, footer and hover effects for the products that the default theme does not have) but page loading time is 2.3s with our theme and 6 s with the default theme.

    If you are interested to get a better grade then reduce the number of elements in the header and footer to more simple.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 28, 2021 at 10:16

    Hello,

    Go to Appearance > Widgets > remove 8theme Product status widget from the Shop sidebar widget area and check the CPU time usage after that. Let us know about the results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 27, 2021 at 15:49

    Hello,

    Fixed. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 27, 2021 at 15:20

    Hello,

    Provide us with WP Dashboard and FTP access to your site. We’ll check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 27, 2021 at 15:09

    Hello,

    Add the below code to Theme Options > Custom CSS

    table.cart .product-details .remove-item {
        clear: both;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 27, 2021 at 14:58

    Hello,

    1) Theme Options > WooCommerce > Shop Elements > Product categories > keep accordion enabled if you want to have + icon and togle https://gyazo.com/491d1af696482019a7fffd30c8a6abdc

    2) Templates removed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 27, 2021 at 14:47

    Hello,

    Thank you for your video.
    Provide us with WP Dashboard access to your site. We’ll check the settings in more detail to find out what gives you that space.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 27, 2021 at 14:44

    Hello,

    Provide us with FTP access to your site, please. We need to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 27, 2021 at 14:40

    Hello,

    1) Theme Options > WooCommerce > Shop > Shop page layout > Product Added Notification > should be off. Check add to cart now.

    2) Header overlap option was enabled for the mobile https://gyazo.com/7a319fa53718a0dbb032b007088c18c7 . Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 27, 2021 at 14:32

    Hello,

    1) Did you enable Play on mobile option https://gyazo.com/467c316e37e82a96d5c41280d75d0213 ?
    Also, don’t forget to upload Background Fallback.
    2) Did you enable Header overlap option for the mobile header in Header builder settings?
    Provide us with WP Dashboard access to check.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 27, 2021 at 14:24

    Hello,

    1) Images should be ok. Try to clear the browser cache, please.
    2) Oh, i don’t know the option to move the sale price to the regular one. You can remove the sale price using bulk edit, for example https://gyazo.com/d348d5e68018db7d62706b38d79859ef and then decrease the regular price using % or fixed amount. Or manually edit products and change the price.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 27, 2021 at 14:18

    Hello,

    1) Provide us with WP Dashboard and FTP access to your site to help you with the out of date files and Royal core plugin update.
    2) Read here about plugins activation https://8theme.com/demo/docs/royal/Plugins/Activation_And_Purchase_Codes
    https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins#what
    If you need to update plugins you can do this from Royal > Plugins.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 27, 2021 at 13:18

    Hello,

    I checked your translation and don’t see that you translated buy now for example https://prnt.sc/13h8xsz
    So, make a double check that you translated all the necessary strings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 27, 2021 at 10:32

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 27, 2021 at 10:21

    Hello,

    Use the below code

    .header-wrapper .et-off-canvas .cart_list.product_list_widget li:hover, .header-wrapper .et-off-canvas .cart_list.product_list_widget .quantity-wrapper, .header-wrapper .et-off-canvas .cart_list.product_list_widget .quantity-wrapper span, .header-wrapper .et-off-canvas .cart_list.product_list_widget .quantity-wrapper input {
        background: #2A3952;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 27, 2021 at 10:17

    Hello,

    Check your registration email. Is this correct? It’s very strange that you don’t get emails because our sever logs display that it was sent.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 27, 2021 at 10:16

    Hello,

    Do you use the WooCommerce PDF invoices plugin that comes bundled with out theme?
    Go to WooCommerce > PDF invoices > disable Allow download options.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 27, 2021 at 10:12

    Hello,

    You provided user: 8themes but it should be user: 8theme. Please, be attentive next time!
    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 27, 2021 at 10:02

    Hello,

    You are welcome.
    It comes from elementor. In order to disable Elementor mini-cart template simply go to your Dashboard > Elementor > Settings > Integrations tab > WooCommerce section and choose Disable.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 27, 2021 at 10:00

    Hello,

    Try to activate theme on the dev site now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 27, 2021 at 09:59

    Hello, @TheOne

    If you have the “update failed: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature” error it means that you activated theme on another domain. To fix this you need to deactivate theme (XStore > Dashboard), and activate it again. After that (important!) go to Dashboard > Updates > click the Check again link to flush the old token cache and try to update theme again.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 27, 2021 at 09:56

    Hello,

    We make some improvements from the server side and that’s why you had the issue with theme activation. Try to activate theme now if you previously had the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 27, 2021 at 09:54

    Hello,

    Then don’t hide anything and go to Sticky header settings and enable Sticky type for both desktop and mobile https://prnt.sc/13h1281

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 27, 2021 at 09:53

    Hello,

    I see that you use CDN cache and we can’t apply our changes without flushing CDN.
    Could you, please, log in to your account https://gyazo.com/e419480f716a44e11aa0f908a2a16d2e to allow us to flush the cache and test site speed after that?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 27, 2021 at 09:49

    Hello,

    What font and aligment? Could you, please, provide us with screenshots of the issue for better understanding?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 27, 2021 at 09:44

    Hello,

    What error do you have in the console? I don’t see errors while inspecting your site.
    You can use Gayzo or Lightshot screenshot tools to make and share screenshots.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 27, 2021 at 09:22

    Hello,

    1) Check images now.
    2) How did you decrease the price? I see that you set the sale price https://prnt.sc/13gzou8 So, you have the old price and sale price. Everything according to your settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 27, 2021 at 08:52

    Hello,

    We checked your site in incognito mode if I’m not logged in and there is no problem. We sent you the video to your registration email. I think that you need to flush the browser cache or check with another browser.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 27, 2021 at 08:45

    Hello,

    Please, don’t spend time trying to change something in the theme because it won’t help.
    Read this topic https://stackoverflow.com/questions/33197751/fonts-are-blocked-in-web-client-cors
    Contact your hosting provider if you want to solve the issue for your site and ask them to fix server settings for that WP installation.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 27, 2021 at 08:40

    Hello,

    Thank you. What about WP Dashboard login and pass? Because we can’t log in using the credentials of the production site. Login page just reloads and that’s all.

    Regards

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    Viewing 8,160 results - 8,131 through 8,160 (of 30,391 total)
Viewing 30 posts - 8,131 through 8,160 (of 30,391 total)
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