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Item Purchase Code is not working. - by Mana.Lk

This topic has 7 replies, 3 voices, and was last updated 2 years, 11 months ago ago by Olga Barlow

Mana.Lk

Participant

May 27, 2021 at 08:08

when i enter the purchasing code, ill get this message.

Sorry, the code is incorrect, try again.

please help.

#289048 Copied Theme version: 7.2.9

6 Answers

TheOne

Participant

May 27, 2021 at 08:11

I just purchased a new license and i have the same problem.

#289049 Copied

Mana.Lk

Participant

May 27, 2021 at 08:23

for that I have to pay again.

#289052 Copied

TheOne

Participant

May 27, 2021 at 09:02

I installed an older version of the theme v7.2.5 and the purchase code worked. But now the problem is i can’t update the theme to the latest version v7.2.9 – update failed: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

#289060 Copied

Mana.Lk

Participant

May 27, 2021 at 09:37

Don’t update like that. upload as new theme and finally its asked update current version. Its work. Now my site is up and running and no problem.

#289065 Copied

Olga Barlow

Support staff

May 27, 2021 at 09:56

Hello,

We make some improvements from the server side and that’s why you had the issue with theme activation. Try to activate theme now if you previously had the issue.

Regards

#289072 Copied

Olga Barlow

Support staff

May 27, 2021 at 09:59

Hello, @TheOne

If you have the “update failed: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature” error it means that you activated theme on another domain. To fix this you need to deactivate theme (XStore > Dashboard), and activate it again. After that (important!) go to Dashboard > Updates > click the Check again link to flush the old token cache and try to update theme again.

Regards

#289074 Copied
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