Hello,

Take our apologies for the delay in answering. Provide us with WP Dashboard access to your site, please. We’ll check the issue in more detail.

Regards

Hello,

Take our apologies if you faced any inconvenience using our theme. If you provide us with link to your site and explain issues in more detail we’ll try to help you.

Or you can submit refund request here https://themeforest.net/refund_requests/new

Regards

Hello,

Go to WPBakery > Role manager > make sure that page builder is enabled for the posts, static blocks not just for the pages https://www.8theme.com/documentation/xstore/support/static-blocks/

Regards

Hello,

Take our apologies for the delay in answering. Check now.

Regards

Hello,

Provide us with WP Dashboard access to your site to check the issue in more detail.

Regards

Hello,

Take our apologies for the delay in answering.

1. In other cases mobile panel will overlap part of the footer or copyrights. So, it disappears once you are at the very bottom of the page.

2. Because iPhone has rounded corners.

3. Check now

4. Check now.

5. Because footer copyrights areas have the 50% width. Move the copyrights to footer static block instead of using the copyrights widget area if you want to make it 100% width. Check now.

6. Check now.

Regards

Hello,

We have uploaded our pre-released archive that includes speed improvements. We are able to get report https://gtmetrix.com/reports/dcommon.com/bf74I2be/ but the server response time is very low https://prnt.sc/1ajw9d1 So, ask your hosting provider to reduce the server response time.

Regards

Hello,

I checked the thank you page with the default Storefront page https://prnt.sc/1ajqysp and I see the same information. So, probably some third-party plugin removed additional information that thank you page includes as a rule (order details).

Or you meant the header?

Regards

Hello,

Do you use Elementor to edit the footer static block https://www.8theme.com/documentation/xstore/support/static-blocks/ /

Regards

Hello,

You can use the below custom code to change the font-family

.content-product .product-title a {
    font-family: 'Lato';
}

Regards

Hello,

Go to Theme Options > Header builder > edit the bottom header content and remove the button if you don’t need that.
If you want to use that element but need to change the button link only then provide us with the WP Dashboard access. We have the bug with this link, we’ll fix it in the next theme update but to fix it on your site before the update we need access.

Regards

Hello,

Edit row https://prnt.sc/1ajabxz and enable Columns reverse on mobile https://prnt.sc/1ajandy

Regards

Hello,

Do you use WP Bakery or Elementor page builder? Could you, please, provide us with temporary WP Dashboard access to your site?

Regards

Hello,

This is the home page, not the full demo version. So, to import home page use page importer https://youtu.be/wkIKN2IyEZI

Regards

Hello,

In this case remove the

.et-mini-content-opened .et-mobile-panel-wrapper {
    z-index: 0;
}

and

.etheme-sticky-panel.outside {
    visibility: visible;
    opacity: 1;
    transform: none;
}

Add the below custom instead

html:not(.et-mini-content-opened) .etheme-sticky-panel.outside {
    visibility: visible;
    opacity: 1;
    transform: none;
}

Regards