Unable to update latest version of X Store

This topic has 2 replies, 2 voices, and was last updated 3 years ago ago by Olga Barlow

  • Avatar: Rini
    Rini
    Participant
    July 11, 2021 at 05:14

    I was trying to update latest theme however this message pop up

    The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 12, 2021 at 14:25

    Hello,

    This issue appears if you try to update theme on other domain where it was activated (as a rule after migration from dev to production or after using nulled theme).

    Try to deactivate and activate theme using your purchase code and then IMPORTANT: go to Dashboard > Updates > click CHeck again link https://prnt.sc/yygl09
    You may try to update theme after that and you should not face any issue.

    Regards

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