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Olga Barlow

Participant

July 13, 2021 at 13:50

Hello,

Try to disable third-party plugins that do not come bundled with our theme one by one and check which one causes the issue. We could do nothing from the theme side if it does not work even with the default Storefront theme.

Regards

#293907 Copied In reply to: Global line height

Olga Barlow

Participant

July 13, 2021 at 13:47

Hello,

Yes, issue will be fixed in the next theme update.

Regards

#293906 Copied In reply to: Removing Purchase link after moving from demo to live website

Olga Barlow

Participant

July 13, 2021 at 13:46

Hello,

Contact your hosting provider and ask them if they block outgoing/ingoing connections to our server 136.243.62.35
To activate theme your site should be able to make request to our server and get a response.

Regards

#293905 Copied In reply to: API request call error. Common problem caused by SSL certificate

Olga Barlow

Participant

July 13, 2021 at 13:32

Hello,

Fixed. Check now, please.

Regards

#293902 Copied In reply to: size guide image

Olga Barlow

Participant

July 13, 2021 at 11:19

Hello,

I see product in cart https://prnt.sc/1armdae
Describe your issue in more detail, please.

Regards

#293898 Copied In reply to: cart page problem

Olga Barlow

Participant

July 13, 2021 at 11:10

Hello,

System detected CDN https://prnt.sc/1arjenp

Regards

#293897 Copied In reply to: my website on google site speed is poor

Olga Barlow

Participant

July 13, 2021 at 10:44

Hello,

Are you using CDN? Could you, please, clear the CDN cache? We made some changes and want to check them but it looks that your site loads the old version.

Regards

#293893 Copied In reply to: my website on google site speed is poor

Olga Barlow

Participant

July 13, 2021 at 10:35

Hello,

Nevermind, we were able to update theme from WP Dashboard. Check now.

Regards

#293892 Copied In reply to: Activation button is not working

Olga Barlow

Participant

July 13, 2021 at 09:39

Hello,

1) Provide us with screenshots of the options that cause the mentioned error.
2) Provide us with WP Dashboard and FTP access to your site to check the issue in more detail and help you.

Regards

#293886 Copied In reply to: Troubleshooting: Website crashed completely

Olga Barlow

Participant

July 13, 2021 at 09:38

Hello,

All the available options for the mobile menu font you can find in Theme Options > Header builder > Mobile menu > OFF-CANVAS CONTENT.

Regards

#293885 Copied In reply to: mobile menu font size

Olga Barlow

Participant

July 13, 2021 at 09:29

Hello,

Read this post https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
If you provide us with WP Dashboard and FTP access we could update the theme to the pre-released version that includes speed improvements.

Regards

#293884 Copied In reply to: how can i speed up my website?

Olga Barlow

Participant

July 13, 2021 at 09:28

Hello,

Take our apologies for the delay in answering.
1) Edit page using Elementor page builder and change the items according to your needs https://prnt.sc/1aqsygf
2) Contact WPML support to get more information about Media translation and to get help with this issue.

Regards

#293883 Copied In reply to: Elementor

Olga Barlow

Participant

July 13, 2021 at 08:52

Hello,

Oh, please, don’t use main area to share private information. Use the Private content area for these purposeshttps://prnt.sc/1aqknah
Information that added to the main area is visible for all the users!

You use out of date version of theme. We need FTP access to your WP installation to help you with update and then activate theme.

Regards

#293879 Copied In reply to: Activation button is not working

Olga Barlow

Participant

July 12, 2021 at 21:05

Hello,

WooCommerce does not have such option. Submit additional customization request here if you need help with this. Our default support does not include customization services https://themeforest.net/page/item_support_policy.

Regards

#293861 Copied In reply to: My Account page

Olga Barlow

Participant

July 12, 2021 at 21:03

Hello,

Are you talking about widget titles? Could you, please, provide us with a link to your shop page?

Regards

#293860 Copied In reply to: Side bar Customization

Olga Barlow

Participant

July 12, 2021 at 21:01

Hello,

I have deleted duplicated header. Try to make changes now. Let me know if you still have issues after that.

Regards

#293859 Copied In reply to: Multiple header problem

Olga Barlow

Participant

July 12, 2021 at 20:56

Hello,

Check now.

Regards

#293858 Copied In reply to: Removing Purchase link after moving from demo to live website

Olga Barlow

Participant

July 12, 2021 at 20:47

Hello,

This is out of date notification. We have fixed this issue once you provided FTP.

Regards

#293857 Copied In reply to: Main header issue – product page showing different menu and home page different

Olga Barlow

Participant

July 12, 2021 at 20:46

Hello,

Did you enable Elementor page builder for the Static Blocks https://www.8theme.com/documentation/xstore/support/static-blocks/ and edit the footer block using Elementor?

Regards

#293856 Copied In reply to: Footer not updated – Only updated when elementor disabled

Olga Barlow

Participant

July 12, 2021 at 20:44

Hello,

Provide us with WP Dashboard and FTP access to your site. We’ll check the issue in more detail.

Regards

#293855 Copied In reply to: Ajax Products Tab 500 Error for Variation Products

Olga Barlow

Participant

July 12, 2021 at 20:42

Could you, please, log in to your Cloudflare account https://www.millidge.com/wp-admin/options-general.php?page=cloudflare#/login to allow us to clear the CDN cache?

Regards

#293854 Copied In reply to: WPBakery Media Grid Lightbox

Olga Barlow

Participant

July 12, 2021 at 20:36

Hello,

We used Masonry media grid and item design Masonry media: Default https://prnt.sc/1ale2sm
I see that you use the same but it uses a different structure. I passed your issue to our developers.

Regards

#293852 Copied In reply to: WPBakery Media Grid Lightbox

Olga Barlow

Participant

July 12, 2021 at 20:14

Hello,

You are welcome.

Regards

#293849 Copied In reply to: show user picture
Olga Barlow

Participant

July 12, 2021 at 20:13
Hello,

Add the below custom to Theme Options > Custom CSS to hide that button

.woocommerce-order-details p.order-again { display: none; }

Regards
#293848 Copied In reply to: order again
Olga Barlow

Participant

July 12, 2021 at 20:12

Hello,

You are welcome.
Some other warnings are not critical and could not be fixed due to theme functionality (for example there is my login form for the desktop and mobile device and it causes duplicated ids but it does not affect login option).

We’ll release the next theme update that includes fixes that we made on your site. Don’t replace theme files before the next theme update. CSS changes won’t cause any issue.

Regards

#293847 Copied In reply to: W3C validations errors

Olga Barlow

Participant

July 12, 2021 at 20:08

Hello,

1) Could you, please, provide us with the screenshot for better understanding?

2) I don’t see problem with the Instagram element for the mobile on your site https://gyazo.com/0e88e475259f9e993093e425c2c36015

3) You can use WooCommerce shortcode for these purposes https://docs.woocommerce.com/document/woocommerce-shortcodes/#section-8

Regards

#293846 Copied In reply to: Stikcky toggle sidebar, instagram API, form tracking order

Olga Barlow

Participant

July 12, 2021 at 17:50

Hello,

Take our apologies for the delay in answering. Provide us with WP Dashboard access to your site, please. We’ll check the issue in more detail.

Regards

#293843 Copied In reply to: my website on google site speed is poor
Olga Barlow

Participant

July 12, 2021 at 17:49
Hello,

So, in other words you need the featured image for the muziek but don’t need that for the bibliotheek?
Then replace code with this one

add_filter('etheme_backstretch_enqueue', function($post_types){ $post_types[] = 'muziek' return $post_types; });
#293842 Copied In reply to: Header custom post
Olga Barlow

Participant

July 12, 2021 at 17:46

Hello,

Take our apologies if you faced any inconvenience using our theme. If you provide us with link to your site and explain issues in more detail we’ll try to help you.

Or you can submit refund request here https://themeforest.net/refund_requests/new

Regards

#293841 Copied In reply to: Concert sucks

Olga Barlow

Participant

July 12, 2021 at 17:43

Hello,

Take our apologies for the delay in answering.
1), 2) You did no install the parent theme correctly. Check now.
3) Follow the docs and finish the translation of your site https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
4) We plan a new update very soon and the release of the XStore AMP plugin. So, follow our updates.
5) Read this post https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Regards

#293840 Copied In reply to: Several theme issues
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Viewing 30 posts - 6,961 through 6,990 (of 30,337 total)

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