Provide us with video of the issue for a better understanding, please.
Regards
Olga Barlow
Participant
August 19, 2021 at 11:34
Hello,
Sometimes such issue appears if you change the hosting or domain https://prnt.sc/1qbph0z
So, connect to your site via FTP and remove /wp-content/fonts/lato folder. After that go to Theme Options > Typography > choose the Lato font in settings and save options. Check your font after that.
Regards
Olga Barlow
Participant
August 19, 2021 at 11:31
Hello,
Ok. So do you have an activation issue with one of the licenses? Wich one?
Regards
Olga Barlow
Participant
August 19, 2021 at 11:24
Hello,
Check zoom now, please.
Regards
Olga Barlow
Participant
August 19, 2021 at 11:23
Hello,
Send us the video of the issue, please. Do you have any errors in the console?
That’s really strange issue because we tested your site and everything works fine https://recordit.co/9ASF4CKMKc
Regards
Olga Barlow
Participant
August 19, 2021 at 11:13
Hello,
It’s not the server error log. It looks like that a local log but we need a server error log.
And update PHP on your site, please, https://prnt.sc/1qbomta
Problem on your site looks like PHP memory or max length issue. Because once I remove the footer and half of the page content, save it then site displays. If I add any additional elements again (no matter what elements) then page is blank again. So, looks like some resources limit is reached. Server error logs will help to understand which one. So, contact your hosting provider to get that log file with the full list of the errors that happen on your site.
Regards
Olga Barlow
Participant
August 18, 2021 at 19:07
Hello,
Sorry, but I don’t see the mentioned issue https://prnt.sc/1qaks4d
REST API is ok on your site.
Regards
Olga Barlow
Participant
August 18, 2021 at 19:01
Hello,
Try to activate the theme now, please.
Regards
Olga Barlow
Participant
August 18, 2021 at 18:59
Hello,
I see. Ok.
Regards
Olga Barlow
Participant
August 18, 2021 at 18:58
Hello,
You are welcome.
Instagram is ok as I can see https://prnt.sc/1qakgba Once you change the images limit then go to XStore > Authorization APIs and refresh Instagram to clear the Instagram cache.
2) Two elements did not have a product category and it caused that fatal error. Don’t add the element if you don’t plan to show the category because the Massive Addons plugin generates the error in this case.
Regards
Olga Barlow
Participant
August 18, 2021 at 18:53
Hello,
What is your Instagram account? Because if I follow the link https://prnt.sc/1qakcl5 it does not work. So, is your Instagram account available?
Regards
Olga Barlow
Participant
August 18, 2021 at 18:45
Hello, @valeriof
You are welcome.
Regards
Olga Barlow
Participant
August 18, 2021 at 18:43
Hello,
Contact your hosting provider and ask to take a look at this error and increase the limit for SecRequestBodyNoFilesLimit in mod security.
Regards
Olga Barlow
Participant
August 18, 2021 at 18:40
Hello,
Add below code to Theme Options > Custom CSS to hide prices
You can enable user registration in WooCommerce plugin settings https://prnt.sc/1qajtm4
So, have you sorted out with the checkout fields?
Regards
Olga Barlow
Participant
August 18, 2021 at 18:03
Hello,
Provide us with FTP access to your site, please. We’ll check the issue in more detail.
Regards
Olga Barlow
Participant
August 18, 2021 at 17:49
Hello,
We don’t have access to the mentioned files to check them.
Upload XStore theme translation files to /wp-content/languages/themes/ and XStore core plugin translation files to /wp-content/languages/plugins.
Regards
Olga Barlow
Participant
August 18, 2021 at 17:47
Hello,
Take my apologies for the delay in answering on that topic. I posted the answer and explained the situation.
We are working on optimization of the multiple headers but at this moment there is no way to reduce it, unfortunately.
Regards
Olga Barlow
Participant
August 18, 2021 at 17:43
Hello,
Sorry. We are still working on this issue. It’s caused by LQip option. So, you can go to Theme Options > Speed optimization > Change Image loading type to Lazy load till we fix the problem.
Yes, 8.0.5 version of theme supports the latest WP and WooCommerce. Anyway, don’t forget to make backup of files and DB before the update.
Regards
Olga Barlow
Participant
August 18, 2021 at 16:39
Hello,
Done. Check now.
Keep in mind that this demo uses multiple headers https://youtu.be/BpeXfzNwkOc ANd that you need either remove the home page header or edit that in addition to the default one to apply changes for the home page header.
Regards
Olga Barlow
Participant
August 18, 2021 at 16:35
Hello,
Do you use child theme? Did you overwrite the header.php file in the child theme?
Could you, please, provide us with WP Dashboard access to your site?
Regards
Olga Barlow
Participant
August 18, 2021 at 16:19
Hello,
Take my apologies for the delay in answering.
I just enabled JS optimization in the cache plugin settings https://prnt.sc/1qaem2b
Disabling of these options only slows down the score. I suppose that you had a better result before our changes because you have JS error that did not allow normal loading of the images and other elements, so the page was almost empty and that’s why a good score was there. But once the page loading all the elements that it should then the score is slower.
You may try the NitroPack plugin to get better google speed and GTmetrix results.
Regards
Olga Barlow
Participant
August 18, 2021 at 16:15
Hello,
Sorry for the misunderstanding. We checked the Subscriptio plugin code and found that plugin prevents using of custom templates. We contacted the plugin authors and asked them to improve the plugin code to allow using of the customized templates. Waiting for the plugin author reply.
